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Experience
8 years and 8 months
-
Quality and Learning Manager
The Ritz-Carlton Hotel Company, L.L.C. - Budapest, Hungary
ManagementAugust 2015 - Now · 8 years and 8 months• Defining training needs and managing training budget in order to fulfill operational needs and reach full training compliance • Developed and implemented trainings as needed, heavily involved in employee engagement projects, reenergized work space, lead on innovation projects • Based on analyzed data and operational feedback Quality Improvement projects initiated and led focusing on guest engagement, process management, cost management, etc • Managing all social media comments and alerts • Conducted several successful audits, managed success plans
Languages
5 languages
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Hungarian
Native or fluent
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English
Native or fluent
-
French
Limited working
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Russian
Limited working
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Portuguese
Limited working
Personal information
Nationalities
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American
-
Hungarian
Skills
7 skills
- Ability to empathize
- Approchable
- Creativity and innovation
- Easily adapt
- Good problem solver
- Motivator
- mover
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