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Quality and Learning Manager
The Ritz-Carlton Hotel Company, L.L.C. - Budapest, HungaryHuman ResourcesAugust 2015 - Now · 3 years and 6 months
• Defining training needs and managing training budget in order to fulfill operational needs and reach full training compliance • Developed and implemented trainings as needed, heavily involved in employee engagement projects, reenergized work space, lead on innovation projects • Based on analyzed data and operational feedback Quality Improvement projects initiated and led focusing on guest engagement, process management, cost management, etc • Managing all social media comments and alerts • Conducted several successful audits, managed success plans
EnglishNative or fluent100%
HungarianNative or fluent100%
- Ability to empathize
- Creativity and innovation
- Easily adapt
- Good problem solver