Suzanne Gracio-Juhué

Suzanne Gracio-Juhué

Student from IMIS-ESTHUA - faculty of the University of Angers
Lives in Angers, France
over 6 months ago

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I am a French hospitality student, currently completing my Hotel Management Master's degree.
I am curious, cultured and energetic. I wish to perfect my skills and knowledge in hotel management as well as in languages.

Experience

  • Management Trainee

    Rhombus Group - Chengdu, China

    Front Office reception
    September 2017 - December 2017 · 4 months

    Guest Service Manager - Prepared VIP arrivals - Checked guests in and out - Tracked TripAdvisor comments - Counseled Guests - E-mailed guests in French and English - Helped out F&BDepartment Assistant Training Officer - Taught English to fellow coworkers - Trained F&B workers to serve Wine

  • Polyvalent Trainee

    Pariisin Ville and Hotel Onni - Porvoo, Finland

    Other
    March 2017 - June 2017 · 5 months

    - Cleaned and prepared rooms for guests - Prepared and served breakfast - Answered e-mails in French, German and English - Took reservations - Welcomed guests - Checked guests in and out - Provided quotes for seminars - Set up the conference room (banquet, tbc, seminar...)

  • Receptionist

    Odalys Vacances - Le Grau-du-Roi, France

    Front Office reception
    May 2015 - September 2015 · 5 months

    - Welcomed guests in French, German and English - Advised guests about the region, the activities, and transportation - Assigned mobile homes - Welcomed French and German groups of athletes and school groups - Prepared quotations for groups and enterprises - Sold additional services, souvenirs and local products to guests - Attended to the phone in French, German and English - Took reservation on the phone, via email and in person - Distributed of satisfaction surveys - Managed crisis situations (floods, storms) and reassured guests

Education

  • Hospitality Management Master

    IMIS-ESTHUA - faculty of the University of Angers - Angers, France

    September 2017 - Now

  • Bachelor in International Tourism Studies

    Hochschule Harz - Wernigerode, Germany

    September 2015 - July 2017

    French-German double degree

  • Tourism Bachelor - Hotel management

    IMIS-ESTHUA - faculty of the University of Angers - Angers, France

    September 2014 - July 2017

Languages

  • French
    Native or fluent
    100%
  • English
    Full professional
    80%
  • German
    Full professional
    80%
  • Portuguese
    Limited working
    40%
  • Chinese
    Notions
    20%
  • Korean
    Notions
    20%
  • Japanese
    Notions
    20%
  • Finnish
    Notions
    20%

Skills

  • Check in & check out
  • Foreign languages
  • Good social skills
  • Hotel reception
  • Microsoft pack office
  • Multi languages
Connections
Calvin Susanto
F&B Service Intern at Golf-Hôtel René Capt
Diana BABARA
Student from ESTHUA - faculty of the University of Angers
Raji Aljesry
Pre Opening Management Trainee at Four Seasons Hotels and Resorts
View 22 connections
Following
Hilton Brussels City
Brussels, Belgium
Other members
Matthieu Gainche
Angers, France
Floriane LEMPEREUR
Angers, France
Flavia Balas
Paris, France
Alexia Arrivé
Angers, France
Alice Besançon
Paris, France
View 326592 members