Svetlana Savkhalova

Svetlana Savkhalova

Guest Service Agent at Mandarin Oriental Washington DC
Lives in Barcelona, Spain

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About me

I am extremly customer service focused. Passionate about the details and the little that makes the difference. Authenthic, empathic, hard-worker.

Experience

3 years and 7 months

  • Guest Service Agent

    Mandarin Oriental Washington DC - Washington, DC, United States

    Front Office reception
    November 2019 - March 2020 · 5 months

    o according to established hotel requirements and provide information and assistance to all guests and visitors Confirmed reservation in system and reviewed all noted information o

  • Housekeeping Office Coordinator

    Mandarin Oriental Washington DC - Washington, DC, United States

    Housekeeping
    July 2019 - November 2019 · 5 months

    o set up Enter work orders as requested by guests and follows up on work orders and guest o requests to ensure timely completion

  • Guest Relations Officer

    Mandarin Oriental - Washington, DC, United States

    Front Office reception
    January 2019 - July 2019 · 7 months

    o Attention special guest, revision of arrival list o Anticipate guests needs, respond promptly and acknowledge all guests concerns

  • Guest Relations Officer

    7Pines Resort Ibiza - Ibiza, Spain

    Front Office reception
    July 2018 - November 2018 · 5 months

    During the opening of the7 Pines Resort Ibiza I am being able to practise different roles that front office have. Mainly, I am in charge of the control of the main phone and the main email of the resort. I maintain as support to the front office agents and the guest relations team, participating in all the processes related to: check-in and checkout, enrollment in LHW program, rooming and explanation of the resort facilities and outlets, assistant to the night auditor, control and creation of daily VIP's, the connection between the guests, walk-in guest and all the team of the resort.

  • Product Specialist

    Sercotel Hoteles - Barcelona, Spain

    Management Trainee
    January 2018 - June 2018 · 6 months

    In the commercial department I have participated with the needs of the department. Mainly, I contribute in charge negotiated rates for the different hotels from the many different companies. For these functions, I worked with SiteMinder and Roiback as channel managers, and also with Pegasus as GDS. Other functions I had was: audition of the websites, edition of the websites, control of the fares disparity through the different websites, translation from Spanish to English or from Spanish to Russian. I also participated with the actions of revenue and yield of the different campaigns during my stay in the headquarter. Until the end of my internship, I also took part of the reservation department: I had control of the email, the phone, the reservations, the modifications, the information required by our customers. Speaking in Spanish, Catalan, English and Russian when required.

  • Hostess

    Majestic Hotel Group - Barcelona, Spain

    Hostess
    May 2017 - November 2017 · 7 months

    During this period, I learned about the different roles and responsibilities that a hostess have. The main function is to receive and accommodate our customers to their places. The allocation was strategically chosen by the hostess team, in order to maximize the benefits of the rooftop. My other mission was to have a permanent contact with the customer, knowing their preferences and needs, having constantly check on them in order to make sure everything in their stay was suitable. In case of negative feedback, I immediately reported to guest relation of the hotel. After, I was in charge of having a following of that customer, to make sure we achieved their expectations. I learned how to work under the high demanding standards of our customers and the company, member of the Leading Hotel of the World. I had a strict control of the customer, taking note of their names, and introducing their room numbers in the system. As a hostess, I always made sure the place of allocation was perfectly neat and ready to receive our customers. And for last, I helped with the mise en place, and with the service when was needed.

  • Sales Promoter

    LVMH - Barcelona, Spain

    Sales & Marketing
    June 2016 - October 2016 · 5 months

    During this period I worked with the iconic brand DIOR in Barcelona's airport. My main roles were: attract and incentive sales, advise on the most suitable way the potential customers, make sure the place was perfectly neat, the price list was updated, give any information necessary about our products or from the competitor's when was needed.

  • Reservation Agent

    El Avenida Palace - Barcelona, Spain

    Reservations
    January 2016 - June 2016 · 6 months

    During my internship at Hotel Avenida Palace, I had the opportunity to work in the reservations and reception department. In the reservation department, my main function was: attention of customer calls, response of requests through mail or telephone, introduction of reservations and assignation of rooms, control of forms of payment and verification of credit cards, control VIP clients, introduction of rates in the system. In the reception department, I was in charge of check-in, check-out, room availability control, introduction of group documentation, assignation of rooms, providing information required by the client, advising him about his stay at the hotel by giving them recommendations and suggestions.

Education

  • Models and techniques of auditing and quality certification in the tourism sector

    Complutense University of Madrid; University of Girona

  • EUROAULA Tourism School Barcelona - Barcelona, Spain

    September 2013 - July 2018

Languages

6 languages

  • Russian

    Native or fluent

  • Catalan

    Native or fluent

  • Spanish

    Native or fluent

  • English

    Professional working

  • Ossetian

    Limited working

  • German

    Limited working

Personal information

Nationalities

  • Russian

Work Permits

  • European Union

Date of birth

August 12th 1995

Skills

18 skills

  • Ability to empathize
  • Amadeus GDS
  • Client focus
  • Dealing with people
  • Eye for detail
  • fast worker
  • F&B
  • Good leadership skills
  • Good people skills
  • Hard work
  • - Highly responsible
  • High motivated
  • Love challenge
  • Motivated and passionate
  • PMS Protel
  • PMS Tesipro
  • Siteminder
  • Teamwork
Connections
Nicole Tomamichel
Front Office Trainee at Hilton Frankfurt Airport
Mihai Lițoiu
Business Development Manager at Luxury Exclusive Club
Subhajit Sikder
Guest Service Associate at Radisson Hotel Group
View 38 connections
Following
Two Seasons Hotel & Apartments
Dubai, United Arab Emirates
Hotel Arts Barcelona
Barcelona, Spain
Other members
Marta Hontanaya
Barcelona, Spain
Estefania Pallàs
Catalonia, Spain
Morris Lorusso
Barcelona, Spain
Natalia Garcia
Barcelona, Spain
View 231271 members
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