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I am extremly customer service focused. Passionate about the details and the little that makes the difference. Authenthic, empathic, hard-worker.
Guest Relations Officer
7 Pines Resort Ibiza (Opening 2018) - Ibiza, SpainFront Office receptionJuly 2018 - Now · 5 months
Sercotel Hoteles - Barcelona, SpainManagement TraineeJanuary 2018 - June 2018 · 6 months
In the commercial department I have participated with the needs of the department. Mainly, I contribute in charge negotiated rates for the different hotels from the many different companies. For these functions, I worked with SiteMinder and Roiback as channel managers, and also with Pegasus as GDS. Other functions I had was: audition of the websites, edition of the websites, control of the fares disparity through the different websites, translation from Spanish to English or from Spanish to Russian. I also participated with the actions of revenue and yield of the different campaigns during my stay in the headquarter. Until the end of my internship, I also took part of the reservation department: I had control of the email, the phone, the reservations, the modifications, the information required by our customers. Speaking in Spanish, Catalan, English and Russian when required.
Majestic Hotel Group - Barcelona, SpainHostessMay 2017 - November 2017 · 7 months
During this period, I learned about the different roles and responsibilities that a hostess have. The main function is to receive and accommodate our customers to their places. The allocation was strategically chosen by the hostess team, in order to maximize the benefits of the rooftop. My other mission was to have a permanent contact with the customer, knowing their preferences and needs, having constantly check on them in order to make sure everything in their stay was suitable. In case of negative feedback, I immediately reported to guest relation of the hotel. After, I was in charge of having a following of that customer, to make sure we achieved their expectations. I learned how to work under the high demanding standards of our customers and the company, member of the Leading Hotel of the World. I had a strict control of the customer, taking note of their names, and introducing their room numbers in the system. As a hostess, I always made sure the place of allocation was perfectly neat and ready to receive our customers. And for last, I helped with the mise en place, and with the service when was needed.
LVMH - Barcelona, SpainSales & MarketingJune 2016 - October 2016 · 5 months
During this period I worked with the iconic brand DIOR in Barcelona's airport. My main roles were: attract and incentive sales, advise on the most suitable way the potential customers, make sure the place was perfectly neat, the price list was updated, give any information necessary about our products or from the competitor's when was needed.
El Avenida Palace - Barcelona, SpainReservationsJanuary 2016 - June 2016 · 6 months
During my internship at Hotel Avenida Palace, I had the opportunity to work in the reservations and reception department. In the reservation department, my main function was: attention of customer calls, response of requests through mail or telephone, introduction of reservations and assignation of rooms, control of forms of payment and verification of credit cards, control VIP clients, introduction of rates in the system. In the reception department, I was in charge of check-in, check-out, room availability control, introduction of group documentation, assignation of rooms, providing information required by the client, advising him about his stay at the hotel by giving them recommendations and suggestions.
EUROAULA Tourism School Barcelona - Barcelona, SpainSeptember 2013 - July 2018
RussianNative or fluent100%
CatalanNative or fluent100%
SpanishNative or fluent100%
- Ability to empathize
- Amadeus GDS
- Client focus
- Dealing with people
- Eye for detail
- fast worker
- Good leadership skills
- Good people skills
- Hard work
- - Highly responsible
- High motivated
- Love challenge
- Motivated and passionate
- PMS Protel
- PMS Tesipro