Svetlana Torgashina

Svetlana Torgashina

Front Office Manager at Medical centre "Na semi vetrah"
Lives in Istanbul, Turkey

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About me

As an experienced manager with a background of a lawyer, base leader and instructor, I have administrative skills, exceptional interpersonal skills and work ethics, used to and enjoy working and living in multicultural environment. I strongly believe in role-modeling and keep it a high priority to establish and preserve a healthy and enthusiastic climate in the team. In order to achieve the goal in an efficient way I believe in importance of regarding the strengths of different team members when assigning tasks.
I am adaptable, never stop learning and always find a way to improve my own skills and knowledge.
I am fluent in English, Russian is my mother language and I speak intermediate French.
I can meet the needs of a high-end hotel, making sure that all the guests are provided with reliable exceptional level service and even the most demanding ones want to come back over and over again.

Experience

12 years and 7 months

  • Front Office Manager

    Medical centre "Na semi vetrah" - Volgograd, Russia

    Reception
    October 2020 - April 2022 · 1 year and 7 months

    - Managing and supervising the reception team and planning and ensuring the implementation of a call-centre for the clinic (Recruiting and staff training, planning the staff schedules, developing the quality control of service provided by the reception and the call-centre, improving the level of patients satisfaction, etc) - Organizing and optimizing the processes of the front office according to operational needs (the physicians' timetables and appointments; scheduling of the lab tests sampling (incl. the COVID-19 testing, coordination with the lab, etc). - Ensuring the implementation of infection control protocols and techniques during the pandemic; - Preventing and solving when necessary conflicts occurring between patients, staff and doctors; advertising.

  • Dive Centre Manager

    YOU & ME BY COCOON MALDIVES - Malé, Maldives

    Management
    June 2019 - April 2020 · 11 months

    Running a diving and watersports center - scheduling the activities; administrating, coordinating and training team members; billing respecting the company protocols and local law, revenue reports and proposing corrections when required; advertisement, booking, cooperating with the resort management and other departments. Conflict preventing and problem solving when necessary. Making sure all the safety techniques are being followed and guest get the highest level of service and amazing experience. Organising the necessary supply. Reporting to the operations manager of the company (based out of Maldives). Being a part of Manager on duty system gave me an opportunity to oversee the work of all the resort's departments and practice problem shooting of rather diverse nature.

  • Dive Instructor/Manager

    Anantara Kihavah Villas - Malé, Maldives

    Management
    October 2017 - December 2018 · 1 year and 3 months

    Teaching PADI courses, conducting DSD programs, guiding for certified divers. Work in the office - bookings, scheduling and organising activities, billing, preparing revenue reports. Executing all the safety techniques necessary for the challenging conditions of the Maldivian waters – following the tide schedules, making current checks and planning dives depending on the tides and other conditions. Guiding snorkeling excursions, conducting snorkeling lessons. Useful experience in dealing with the demanding 5 star resort’s guests and overseeing the dive and watersports centre’s work.

  • Dive Instructor

    Anantara Hotels, Resorts & Spa, Maldives - Malé, Maldives

    Sport and Fitness
    January 2017 - June 2017 · 6 months

    Teaching PADI courses, conducting DSD programs, guiding for certified divers. Executing all the safety techniques necessary for the challenging conditions of the Maldivian waters – following the tide schedules, making current checks and planning dives depending on the tides and other conditions. Guiding snorkeling excursions, conducting snorkeling lessons.

  • Leading Lawyer

    Russian House of Law - Moscow, Russia

    Legal
    October 2012 - November 2015 · 3 years and 2 months

    Providing legal support for companies and individual clients before the court, public offices and third parties in different civil cases; legal consulting. Very interesting and challenging experience that helps to always deal with legal paperwork with decent care and to foresee the legal risks in any situation.

  • Rector's Personal Assistant

    Moscow State academy of Law - Moscow, Russia

    Secretary / Executive Assistant
    September 2006 - October 2011 · 5 years and 2 months

    Scheduling meetings and appointments, dealing with correspondence and phone calls, preparing documents, managing databases and filing systems, liaising with staff and visitors, organising events and conferences. Priceless experience regarding communication, diplomacy, time management and administration.

Education

  • Master

    Kutafin Moscow State Academy of Law - Moscow, Russia

    September 2005 - June 2011

Languages

3 languages

  • Russian

    Native or fluent

  • English

    Full professional

  • French

    Professional working

Personal information

Nationalities

  • Russian

Skills

8 skills

  • Employee Motivation
  • Great interpersonal skills
  • Ms office skills
  • Planning/Organizing
  • Problems solving
  • Risk assesment
  • Self learning
  • Team mangement
Connections
Yassine Bahar
Senior VIP head waiter presso SLS Hotels
Padam Bahadur Aale Magar
Food Production Director presso National collage of computer studies
ARVIND PANCHAL
Network & Security Administrator & Cybersecurity Advisor & Ethical Hacker presso Wafra Group of Compaines
View 9 connections
Following
Accor Hotels
Accor Hotels
Issy-les-Moulineaux, France
Mandarin Oriental Marriott International
Other members
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