Sylvain Rémy

Sylvain Rémy

Event Manager at Hôtel La Barcarolle
Lives in Lausanne, Switzerland

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About me

Au bénéfice d'une solide expérience dans le domaine de l'hôtellerie, je souhaite mettre à profit les capacités commerciales que j'ai acquises lors de ma dernière expérience en qualité d'Event Manager où j'ai fortement contribué à augmenter le chiffre d'affaire.

Experience

17 years and 11 months

  • Event Manager

    Hôtel La Barcarolle - Prangins, Switzerland

    Events
    March 2016 - January 2019 · 3 years

    - Respond to sales enquiries and process room bookings - Proactively sell the venue to new clients - Proactive account management of existing clients to grow revenue - Actively seek and support marketing opportunities for the venue - Supervise event planning and delivery with overall responsibility - Analyse sales activity to inform business decisions - Provide regular financial reports to senior management team - Contribute to budgeting process - Management of client contracts and paperwork - Oversee the invoicing process to ensure that payments are properly processed - Input to and keep up-to-date the database of clients and prospective clients to maintain a reliable database - Monitor and regularly review competitors to ensure that the Ri remains competitive as a conference and events venue

  • Assistant Front Desk Manager

    Hôtel La Barcarolle - Prangins, Switzerland

    Front Office reception
    August 2013 - March 2016 · 2 years and 8 months

    - Managing and training the concierge, night auditor and team of receptionists - Ensuring the front desk provides a professional and friendly service for customers - Dealing with customers, including handling complaints when they come to the desk troubleshooting emergencies - Scheduling staff rotation - Ensures thatplans and actions to meet departmental goals are communicated, understood, and met by managers, supervisors, and hourly associates - Ensures good communication between all departments and the front office to better serve our guests - Responsible for hiring, training, and development of all associates working for the front desk - Counsel’s supervisors and hourly associates on work related concerns and issues to ensure satisfaction and productivity - Daily and weekly preparation of departmental payroll of hourly associates

  • Guest Relations Manager

    Fairplay Golf & Spa Resort - Benalup-Casas Viejas, Spain

    Guest Relations
    October 2007 - October 2012 · 5 years and 1 month

    - Ensure that guest check-in and check-out services are done promptly and courteously - Ensure that front office staff is available at all the times for customer assistance - Provide outstanding services and ensure guest satisfaction - Provide direction and guidance to front office staff to meet hotel goals - Manage special requests for customers including restaurant reservations, limousine services and car rentals - Coordinate with Event Coordinator in organizing meetings and specials events as requested by guests - Escalate unresolved guest issues to Director for immediate resolution - Monitor and manage expenses within allotted budget - Welcome and escort VIP guests and special guests from driveway to assigned rooms. - Welcome, greet and meet customers in lobby - Follow and enforce established policies and procedures - Make and change room assignments according to guest requirements

  • Front officer

    La Reserva Rotana - Manacor, Spain

    Front Office reception
    January 2005 - October 2007 · 2 years and 10 months

    - Responsible for Hotel and Local Reservations and Reservation - Handling of correspondences - Review reservation booked daily. - Responsible for preparation of occupancy forecast - Responsible for recording Company/Travel Agent Rates both in system and correspondence file

  • F&B Supervisor

    Lake Gourmet - Lausanne, Switzerland

    F&B service
    March 2002 - October 2004 · 2 years and 9 months

    - Deliver superior service and maximize customer satisfaction - Respond efficiently and accurately to customer complaints - Organize and supervise shifts - Appraise staff performance and provide feedback to improve productivity - Estimate future needs for goods, kitchen utensils and cleaning products - Ensure compliance with sanitation and safety regulations - Control operational costs and identify measures to cut waste - Promote the brand in the local community through word-of-mouth and restaurant events - Train new and current employees on proper customer service practices

  • Cost Controller

    Hôtel de la Paix - Lausanne, Switzerland

    Finance/Accounting
    March 2000 - July 2001 · 1 year and 6 months

    - Prepare and analyze food and beverage costs on a monthly basis and recommend alternatives to improve costs - Assist in the monthly food and beverage inventories count and extension - Establish and maintain a database for food and beverage inventory stock including up-to-date pricing - Ensure proper storage and issuance of all food and beverage items - Establish and maintain a cost allocation transfer system for food and beverage supplies to the various departments - Summarize these transactions for each financial period close - Cost all food and beverage items and where practical, input these costs into the point of sales system and generate monthly potential food and beverage cost of sales - Price all food and beverage storeroom requisitions - Assist management in menu costing in order to establish menu item sale prices - Guest check void controls - Operation inventories and reconciliations - Point of Sale system user capabilities and controls - Prepare F&B reports as requested by management

  • Front Office Trainee

    Château d'Ouchy - Lausanne, Switzerland

    Front Office reception
    September 1999 - July 2000 · 11 months

    Checkin, checkout, guest relations

Education

Languages

4 languages

  • French

    Native or fluent

  • English

    Full professional

  • German

    Full professional

  • Spanish

    Full professional

Personal information

Nationalities

  • Swiss

Skills

8 skills

  • Backoffice
  • Customer oriented
  • Event Sales
  • Frontoffice
  • Guest relation
  • Manager skill
  • Operating Budgets
  • Quality Management
Connections
Christophe Gaudin
Maitre d'Hôtel chez Chopard
Andreas Potamitis
Pre-opening Team Amara Hotel at Stademos Hotels
Loïc Desmon
Adjoint de direction at Hôtel La Barcarolle
View 4 connections
Following
Royal Plaza Montreux & Spa
Montreux, Switzerland
Les Bains de Lavey
Lavey-Morcles, Switzerland
Other members
Julie Morisod
Genève, Suisse
Gladys Finnaz
Antibes, France
Jun Lu Koh
Mont-sur-Rolle, Suisse
Andrea Gamarra
Cully, Bourg-en-Lavaux, Switzerland
Julie Müller
Lausanne, Suisse
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