Sylvia Schmidt

Sylvia Schmidt

Suite Manager at Celebrity Cruises
Lives in Miami, FL, United States

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About me

Passionate tourism professional with background in International Business & Hospitality Management is looking for a new challenge.

Experience

13 years and 10 months

  • Suite Manager

    Celebrity Cruises - Miami, FL, United States

    Customer Service
    August 2017 - Now · 2 years and 4 months

    Seamless execution of the Suite Class program (premium services to Suite & Penthouse guests and other VIP clients) / Supervision of “The Retreat Experience” including VIP Lounges and private sun deck / Overseeing the organization and execution of VIP events / Development, coaching & supervision of the Concierge & Butler teams / Identifying & mentoring of passionate individuals for future Concierge & Butler positions / Creating performance plans to achieve cruise satisfaction targets / Strong interdepartmental work relationships with focus on quality control regarding dining, accommodations, luxury onboard services & port experience / Accountable for US public health standards in Butlers pantries

  • VIP Concierge

    Celebrity Cruises - Miami, FL, United States

    Guest Relations
    September 2013 - August 2017 · 4 years

    Owned the overall management of quality, ambiance & presentation of VIP lounges / Planned & executed private lounge events and hosted VIP functions such as cocktail parties, formal evenings / Created personalized & memorable vacation experiences for VIP and Suite guests --> Affiliation with the golden Concierge keys from “Les Clefs d'Or” May 2016 – a global network of the world’s top Concierges

  • Chief Concierge

    Norwegian cruise line - Miami, FL, United States

    Guest Relations
    August 2012 - June 2013 · 11 months

    Supervision and quality control of VIP Lounge for breakfast & lunch services and in turnaround ports / Training and development of Butler team / Supervision of Butler services & pantries / Facilitated priority services onboard and ashore

  • Translator / International Host

    Norwegian Cruise Line - Miami, FL, United States

    Guest Relations
    February 2009 - June 2012 · 3 years and 5 months

    Key responsibilities: Provided personalized assistance to non-English-speaking groups and individual guests including foreign language presentations, tours & meetings / Confident speaker in front of large crowds as well as smaller groups (20 to 300 guests) / Enabled communication between non-English speaking guests and all service outlets / Provided translation of collateral and announcements in German, Spanish and French / Planned & executed events and entertainment programs for foreign-language guests

  • Front Desk Receptionist

    Robinson Club GmbH - Granada, Spain

    Guest Relations
    October 2005 - December 2008 · 3 years and 3 months

    Coordinated direct reservations and room upgrades to optimize hotel capacity / Responsible for communication with future guests, tour operators and travel agencies / Coached new employees & trainees / Facilitated check-in and check-out of guests

Education

  • Coaching, Cultural Adaptation, Leadership and Team Development

    eCornell | Online Learning by Cornell University

    June 2019 - September 2019

  • Bachelor Business Administration & Hotel Management

    IST - University of applied sciences Düsseldorf - Düsseldorf, Germany

    January 2008 - December 2009

  • Foreign Language Correspondent

    ESO Education Group - Commercial College with special emphasis on International Business Management and foreign languages

    January 2002 - January 2005

Languages

3 languages

  • English

    Native or fluent

  • Spanish

    Professional working

  • French

    Limited working

Personal information

Nationalities

  • German

Date of birth

November 13th 1985

Driving License

Yes

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