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I am creative and enthusiastic person with great customer service and having enormous experience and would like to develop career in job arena with highest potentiality and dedication and to be in a superior or managerial position by performing the best. Good team player and able to use own initiative to achieve company objectives and good computer skills.
Aloft Deira City Centre - Dubai, United Arab EmiratesHousekeepingApril 2018 - Now · 9 months
Having excellent knowledge of Opera system. Responsible of daily performance task which assign to talents. Working on daily productivity which covers talents performance on monthly basis. Working on GSS and monitoring their performance. Got an opportunity to work as quality controller for rooms. Checking rooms on daily basis. Having GXP device for all guest request. Having Asana app for supervisor handover which itself have online record. All lost and found; valuable , non valuable , alcohol etc is recorded on Asana. Working on power point for BSA ( brand standard audit ) , which helps to improve our quality and performance.
Jurys Inn Hotel - Nottingham, United KingdomHousekeepingDecember 2016 - September 2017 · 10 months
Having great knowledge of Opera System. Responsible for smooth operation of the floor assigned. Responsible for the performance of floor housekeeping attendants. Prepare housekeeping attendants job assignments. Issue keys and supplies to housekeeping attendants. Take note of VIPs, Do not disturb, Sleep out, Double lock rooms and take appropriate action. Attend daily meetings and receive special instructions. Checks the occupied and departure rooms, giving special attention to guest needs. Routine inspection of guest bedrooms to ensure they meet standards. Receive check- outs before reporting them as vacant. Receive special request from guests and carry them out. Inspect areas cleaned using checklist to see that cleaning is adequate, supplies in room are as standard and immediate repairs are reported. Fill out report and hand over found articles to the lost and found department. Supervise cleaning of guest rooms, corridors and stairwells. Train and assist housekeeping attendants and advise superior about performance. Assist with inventory and ensure that all housekeeping machines and equipment are properly handled and maintained.
Claridges Hotel - London, United KingdomHousekeepingMay 2014 - June 2016 · 2 years and 2 months
Responsibilities: Perform all necessary cleaning activities such as dusting, sweeping, trash removal, mopping , bed making, and polishing. Replenishes guest room and bath supplies such as bathroom amenities according to the operational standards. Adhere to procedure and ensure all rooms cleaned according to department standards. Report any damages, shortcomings and disturbances to supervisors. Responsible for following the standard operating procedures. Authorise to enter in guest rooms for cleaning and providing turn down services as per requirement Check and maintain stock levels. Responsible for floor pantry which should be maintained all the time.
Front office executive
Cocoberry Restaurant and Distributors - Gurugram, IndiaFront Office receptionDecember 2011 - November 2013 · 1 year and 12 months
Responsibilities: Responsible for attending all the incoming calls, responding to them and transferring the calls to the appropriate department. Responsible for greeting the visitors at the office. Registering their names and contact details. Responsible for maintenance of important documents, files and records in an organised manner. Responsible for providing assistant to the heads in the administration department. Responsible for keeping all the stationary items in the organisation up to date and order for fresh stock. Responsible for supervising the housekeeping department and ensuring that all the items are there in the stock. Responsible for attending to a visitor or customer present physically at office. Responsible for adhering to all the safety procedures and keeping the management informed about any kind of unsafe situation. Responsible for attending meetings and trainings as per requirement. Responsible for conferring and coordinating with other departments.
Radisson Suites - Gurugram, IndiaHousekeepingJuly 2009 - October 2009 · 4 months
Responsibilities: Perform all necessary cleaning activities such as dusting, sweeping, trash removal, mopping , bed making, and polishing. Replenishes guest room and bath supplies such as bathroom amenities according to the operational standards. Adhere to procedure and ensure all rooms cleaned according to department standards. Report any damages, shortcomings and disturbances to supervisors. Responsible for following the standard operating procedures. Authorise to enter in guest rooms for cleaning and providing turn down services as per requirement. Check and maintain stock levels. Responsible for floor pantry which should be maintained all the time.
Galaxy Hotel - Gurgaon Rural, IndiaHousekeepingJune 2007 - August 2008 · 1 year and 3 months
Responsibilities: Responsible for the cleanliness of guest rooms, corridors and heart of the house area of the floor. Ensure that the entire operation is performed as per the laid down standards. To organise immediately the guest needs under intimation to EHK/ Executive. Having great knowledge of Opera System. Manage guest requests, including VIP amenities and communicating them to the relevant team members. Aware of all room categories and amenities. Achieve positive outcomes from guest queries in a timely and efficient manner. Carry out lost and found procedures. Report maintenance issues to maintenance or engineering department. Assist housekeeping manager with training requirements. Represent the needs of the team to others in the hotel. Comply with hotel security, fire regulations and all health and safety legislation. Assist other departments wherever necessary and maintain good working relationship.
University of Bedfordshire - Luton, United KingdomMarch 2014 - July 2015
Master of Business Administration
City of London College - London, United KingdomNovember 2010 - September 2011
Advance diploma in Strategic Hospitality Management.
DAV PG Inter College - Dehradun, IndiaJuly 2006 - July 2008
Bachelor of Arts.
HindiNative or fluent100%
EnglishNative or fluent100%
- Career oriented and very passionate
- front office executive
- Great knowledge of opera system
- Hard working and quick learner
- housekeeping assistant
- housekeeping evening attendant
- Housekeeping supervisor