Tabbassum Tabbassum

Supervisor Housekeeping at Aloft Deira City Centre
Lives in Dubai, United Arab Emirates
over 6 months ago

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I am creative and enthusiastic person with great customer service and having enormous experience and would like to develop career in job arena with highest potentiality and dedication and to be in a superior or managerial position by performing the best. Good team player and able to use own initiative to achieve company objectives and good computer skills.

Experience

  • Supervisor Housekeeping

    Aloft Deira City Centre - Dubai, United Arab Emirates

    Housekeeping
    April 2018 - Now · 9 months

    Having excellent knowledge of Opera system. Responsible of daily performance task which assign to talents. Working on daily productivity which covers talents performance on monthly basis. Working on GSS and monitoring their performance. Got an opportunity to work as quality controller for rooms. Checking rooms on daily basis. Having GXP device for all guest request. Having Asana app for supervisor handover which itself have online record. All lost and found; valuable , non valuable , alcohol etc is recorded on Asana. Working on power point for BSA ( brand standard audit ) , which helps to improve our quality and performance.

  • Housekeeping Supervisor

    Jurys Inn Hotel - Nottingham, United Kingdom

    Housekeeping
    December 2016 - September 2017 · 10 months

    Having great knowledge of Opera System. Responsible for smooth operation of the floor assigned. Responsible for the performance of floor housekeeping attendants. Prepare housekeeping attendants job assignments. Issue keys and supplies to housekeeping attendants. Take note of VIPs, Do not disturb, Sleep out, Double lock rooms and take appropriate action. Attend daily meetings and receive special instructions. Checks the occupied and departure rooms, giving special attention to guest needs. Routine inspection of guest bedrooms to ensure they meet standards. Receive check- outs before reporting them as vacant. Receive special request from guests and carry them out. Inspect areas cleaned using checklist to see that cleaning is adequate, supplies in room are as standard and immediate repairs are reported. Fill out report and hand over found articles to the lost and found department. Supervise cleaning of guest rooms, corridors and stairwells. Train and assist housekeeping attendants and advise superior about performance. Assist with inventory and ensure that all housekeeping machines and equipment are properly handled and maintained.

  • Housekeeping Assistant

    Claridges Hotel - London, United Kingdom

    Housekeeping
    May 2014 - June 2016 · 2 years and 2 months

    Responsibilities: Perform all necessary cleaning activities such as dusting, sweeping, trash removal, mopping , bed making, and polishing. Replenishes guest room and bath supplies such as bathroom amenities according to the operational standards. Adhere to procedure and ensure all rooms cleaned according to department standards. Report any damages, shortcomings and disturbances to supervisors. Responsible for following the standard operating procedures. Authorise to enter in guest rooms for cleaning and providing turn down services as per requirement Check and maintain stock levels. Responsible for floor pantry which should be maintained all the time.

  • Front office executive

    Cocoberry Restaurant and Distributors - Gurugram, India

    Front Office reception
    December 2011 - November 2013 · 1 year and 12 months

    Responsibilities: Responsible for attending all the incoming calls, responding to them and transferring the calls to the appropriate department. Responsible for greeting the visitors at the office. Registering their names and contact details. Responsible for maintenance of important documents, files and records in an organised manner. Responsible for providing assistant to the heads in the administration department. Responsible for keeping all the stationary items in the organisation up to date and order for fresh stock. Responsible for supervising the housekeeping department and ensuring that all the items are there in the stock. Responsible for attending to a visitor or customer present physically at office. Responsible for adhering to all the safety procedures and keeping the management informed about any kind of unsafe situation. Responsible for attending meetings and trainings as per requirement. Responsible for conferring and coordinating with other departments.

  • Housekeeping Assistant

    Radisson Suites - Gurugram, India

    Housekeeping
    July 2009 - October 2009 · 4 months

    Responsibilities: Perform all necessary cleaning activities such as dusting, sweeping, trash removal, mopping , bed making, and polishing. Replenishes guest room and bath supplies such as bathroom amenities according to the operational standards. Adhere to procedure and ensure all rooms cleaned according to department standards. Report any damages, shortcomings and disturbances to supervisors. Responsible for following the standard operating procedures. Authorise to enter in guest rooms for cleaning and providing turn down services as per requirement. Check and maintain stock levels. Responsible for floor pantry which should be maintained all the time.

  • Housekeeping Supervisor

    Galaxy Hotel - Gurgaon Rural, India

    Housekeeping
    June 2007 - August 2008 · 1 year and 3 months

    Responsibilities: Responsible for the cleanliness of guest rooms, corridors and heart of the house area of the floor. Ensure that the entire operation is performed as per the laid down standards. To organise immediately the guest needs under intimation to EHK/ Executive. Having great knowledge of Opera System. Manage guest requests, including VIP amenities and communicating them to the relevant team members. Aware of all room categories and amenities. Achieve positive outcomes from guest queries in a timely and efficient manner. Carry out lost and found procedures. Report maintenance issues to maintenance or engineering department. Assist housekeeping manager with training requirements. Represent the needs of the team to others in the hotel. Comply with hotel security, fire regulations and all health and safety legislation. Assist other departments wherever necessary and maintain good working relationship.

Education

  • MBA

    University of Bedfordshire - Luton, United Kingdom

    March 2014 - July 2015

    Master of Business Administration

  • Diploma

    City of London College - London, United Kingdom

    November 2010 - September 2011

    Advance diploma in Strategic Hospitality Management.

  • First degree

    DAV PG Inter College - Dehradun, India

    July 2006 - July 2008

    Bachelor of Arts.

Languages

  • Hindi
    Native or fluent
    100%
  • English
    Native or fluent
    100%

Skills

  • Career oriented and very passionate
  • front office executive
  • Great knowledge of opera system
  • Hard working and quick learner
  • housekeeping assistant
  • housekeeping evening attendant
  • Housekeeping supervisor
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