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5 years and 11 months
Front Desk Agent
Motel One Barcelona - Ciutadella - Barcelona, SpainFront Office receptionJuly 2018 - Now · 1 year and 7 months
Front and back office tasks.
HR Recruitment Responsible
Bosanova - Barcelona, SpainHuman ResourcesApril 2018 - July 2018 · 4 months
In charge of the recruitment process and personnel management.
Human Resources Intern
Almanac Barcelona - Barcelona, SpainHuman ResourcesNovember 2017 - March 2018 · 5 months
In charge of the recruitment process and person to go for intern students, as well as direct contact with their schools. Other daily tasks: Search of training courses and volunteering for employees, updating and organizing the welcome day of new employees, informational board updating. Assist the HR Director.
The Wittmore - Barcelona, SpainFront Office receptionApril 2016 - November 2017 · 1 year and 8 months
Concierge and front desk tasks: Check in/out procedures, upselling, handle telephone calls, distribute incoming mails, Sorted general complaints and issues of workers and customers. Customer Service.
Whatever Whenever Agent
W Barcelona - Barcelona, SpainBack OfficeJanuary 2015 - April 2016 · 1 year and 4 months
Office work and call center (internal and external calls) problem resolution, general information about the city and hotel, concierge, email management. Always in contact with other hotel departments to coordinate customer requests and make everything works properly.
General Manager Assistant
Hotel Smetana - Dresden, GermanyManagement TraineeSeptember 2014 - December 2014 · 4 months
Supervision of employees and hotel (housekeeping supervisor), controlling (statistics, quality standards, customer satisfaction), development of work plans, reception, customer service, creation of promotional and marketing materials, Social Media: Facebook, Twitter, Google+, Web.
Receptionist, Housekeeping, Waiter Service and Cook Training
Cio Mijas - Málaga, SpainAdministration & GeneralJune 2014 - September 2014 · 4 months
Receptionist tasks, working with Millenium management program. Housekeeping and room service tasks. Restaurant services and cook tasks, serving customers and preparing buffet for employees. Jun.2014
Guest Activities Coordinator
Apartahotel Fuengirola - Málaga, SpainEventsMay 2011 - July 2011 · 3 months
Create, organized and lead adult and children's evening activities and daily activities for Mini Club
Masters in Management and Human Resources
Universitat Oberta de Catalunya - Barcelona, SpainOctober 2017 - July 2019
Hotel Management Diploma
CioMijas - Málaga, SpainSeptember 2013 - September 2014
Facultad de Turismo - Málaga, SpainSeptember 2007 - December 2012
Last year taken at Bremen University of Applied Sciences (International Degree Course in Applied Leisure Studies)
Native or fluent
- Customer Focused
- Internet & Email
- Microsoft Office
- MILLENIUM OTHELLO PMS
- Multitasking Skills
- People Oriented
- Protel PMS
- Sociable personality
- Social Media