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To deliver expressly on company’s expectations as an individual, maximizing my knowledge and skills, accessing and utilizing the resources at my disposal; efficiently and to contribute my quota to the full realization of the companies topmost goal
Metropolitan Hotel Dubai - Dubai, United Arab EmiratesF&B serviceJuly 2018 - Now · 1 year and 7 months
Responsible to ensure smooth operations exists in assigned area, including: staffing, inventory, quality assurance and customer service. Investigates and resolves food quality, employee, and service complaints. Analyses and recognizes deficiencies or problems areas and provides solutions to achieve desired results. Maintains adequate inventory to ensure adequate quantities are maintained and spoilage are minimized. Resolves issues and complaints in a professional manner. Balance all cash, credit cards and product variances at end of each shift with accuracy.
WOLF & FRIENDS LOUNGE DMCC, - Dubai, United Arab EmiratesF&B serviceNovember 2016 - July 2018 · 1 year and 9 months
Welcome guest into the restaurant Seats them on a clean and well arranged table Presents the menu to guest Explain the concepts to new guest Make recommendations when ask for food orders taking into consideration, alergies of some guest, Enter orders on POS, Make beverage orders and serve first, Present check at the end of service, collect payment be in cash or card, and close bill on POS Reconcile day-end reports.
Customer Service Representative
Geolla Fashion Retail - CameroonCustomer ServiceJanuary 2015 - September 2016 · 1 year and 9 months
Overall management of the store. Maintain good customer service and guest satisfaction to maintain the standards of the Brand and company as substandard behaviors are not acceptable. Take care of weekly stock ordering and inventory to make sure we always have stock to meet Customers’ needs especially fast moving products. Staff Rota and deployment in the store making sure the right people are in the right places. Handling the Daily cash record, banking and other cash related transactions in the store. Ensure that marketing and management information are communicated in the store. Setting the Monthly and weekly action plan plus individual target and follow up to meet the store target and store standards. Training and coaching of both new and old staff to maintain a high level of guest satisfaction at all times. Ensuring that both employee and guest satisfaction are at the highest at all time. The employee being a very important asset to the company.
University of Buea - Buea, CameroonOctober 2010 - October 2013
Certificate in Microsoft Office
Paul's Computer Centre - Buea, CameroonOctober 2009 - June 2010
Native or fluent
Date of birth
October 28th 1992
- -Computer skills