Taner Aktekin

Taner Aktekin

Hotel Manager at Hotel Grand Continental Langkawi
Lives in Langkawi, Malaysia
over 6 months ago

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I am a Turkish national and I have been working in Malaysia since 2012. I am on resident status in Malaysia.

I have previous background as Front Office Manager (in Langkawi Island), and moved to Kuala Lumpur and worked as Rooms Division Manager and Operations Manager.
Currently I am working as Hotel Managerat Hotel Grand Continental Langkawi with 195 rooms and 4 event halls, pool and F&B outlet.

I am a very experienced manager in the hospitality line and I am very good in details to maintain good quality service provided by the staff through training, updating SOPs and implementing them. I maintain the staffs are trained to provide a high quality service level and have ownership of their duties. Guests are treated personally from the booking time to their arrival and throughout their stay.

I maintain rooms are in tiptop condition, preventive maintenance programs are assured in the rooms and public areas. I am very good in OTA and revenue management.

I speak multi languages (English, Turkish, Russian German and Malay) and I am used to working in different environments and cultures.

Kindly view my resume in attachment with the references in the end and translated copy of my degree. I have resignation notice of 1 month.
I have been climbing up in my career successfully and I am very willing to relocate.
I am very confident manager, good decision maker and able to carry out my duty with highest responsibility.

Sincerely yours,
Taner Aktekin
Langkawi Island, Malaysia
HP/ whatsup: +60197284042

Experience

  • Hotel Manager

    Hotel Grand Continental Langkawi - Langkawi, Malaysia

    Management
    January 2018 - Now · 11 months

    Manage overall hotel with 195 rooms, swimming pool, restaurant, 3 event/conference halls and a Vip room. I report to Executive Director at HQ in Kuala Lumpur. I am getting direct reports from HK, FO, F&B, Kitchen, Maintenance, Accounts, HR, Sales and Purchasing departments. I approve new recruits, PR, PO and Capex initial approval. -Head the daily briefing, department heads meetings and festive meeting. - Approve all PR and PO, - Spot check the entire hotel and rooms. - Ensure all departments conduct trainings. - Attend the P&L meeting at the HQ. - Ensure rooms are cleaned well and rooms are checked by the HK Supervisor. -Ensure HK report all the room defects promptly. -Ensure rooms deep cleaning is in progress, -Ensure Maintenance to repair defects items in the hotel rooms and general areas. Preventive maintenance ongoing. -Ensure the Revenue management monitor rates. Review Weekly Sales report and push to improve sales.

  • Operations Manager

    Bintang Fairlane Residences - Kuala Lumpur, Malaysia

    Management
    January 2016 - January 2018 · 2 years and 1 month

    Responsible for daily operations of the Bintang Fairlane Residences. - Maintain the good service provided for the guests from the check-in time to the end of their stay. Create personalized check-in to ensure the maximum guest satisfaction. - Maintain the cleanliness of the suites and the public areas and rooms in tip-top condition with everything working in the guest suites. - Inspect rooms daily and maintain the HK staff and supervisor follow the room cleaning check-list. - Make sure HK supervisor leave the personal note for the arrival rooms. - Do the budget – Revenue and expenses. - Maintain the occupancy and revenues meet the budgeting. Check the competitor market and adjust the rates on OTAs. Do the revenue management. - Responsible for the marketing of the Residence: Sales visits to travel agents and sign contracts with the B2B companies and travel agents. - Ensure trainings are done. I do the training for Front Office. - Ensure the breakfast, F&B Services are up to standard. - Follow up with the Maintenance and ensure the room defects are done timely. - Ensure the preventive maintenance is done for the suites. The A/C, the flooring are maintained well. - Head the daily briefing with the department heads. - Start and plan the renovation program in the suites. Replacing mattresses, painting walls, varnishing of the floors, bathtub grouting. - Maintained the occupancy and revenue to be above 2015 figures. - Join the fortnightly meeting with the company MD and present the hotel performance. - Approving payments, approval of purchase orders of the company. 2- Responsible for the opening operations of Tribeca Suites. Tribeca is due to open in December 2017. I am responsible for: - Organizational Chart (All departments) - Budget and Revenue projections, - Preparing business plan, - Preparing SOPs, - Preparing internal directional and warning signs to ensure guest awareness and safety, - Marketing works planning. - Choosing the inventories from different suppliers and present to the owner for final decision (beds, mattresses, washing machine, lamps, TV and other furniture choosing. Deciding the PMS software)

  • Rooms Division Manager

    Hotel Grand Continental Kuala Lumpur - Kuala Lumpur, Malaysia

    Rooms division
    January 2015 - January 2016 · 1 year and 1 month

    - Oversee the Front Office, Housekeeping, Maintenance and Security Departments. - Maintain the good coordination and communication between the departments. Housekeeping: - Ensure rooms are ready and in good condition for the check-in guests on time. - Check rooms daily and inform HK Executive for any issues in the rooms. Maintenance: Ensure the room defects are repaired on time. Front Office: - Ensure Executive floor customers have personal assistance to the rooms by Front Desk. - Ensure VIP/Regular guests receive daily newspaper, fruit platter and cake service. - Ensure guest inquiries and complaints are properly handled by the Front Desk or by me where else necessary. - Ensure float money is in order at the Front Desk and they have enough of change money for the weekends. Security: - Check Security Daily report and read out any incidents, staff lateness records during the morning briefing. - Make sure the clocking are done by Security patrolling. - Make sure Security staff monitor all incoming guests to the hotel, control the car traffic at the hotel entry. - Holding the hotel’s master key and re-program room doors having lockset problem. - Ensure the revenues meet the budgeting. - Preparing the departmental monthly report (Profit and loss, Market analysis, Comparisons) - Ensure the SOPs are updated and implemented. - Ensure the trainings are done by the departments. (I do the training for FO.) - Maintain good quality service provided for the guests.

  • Front Office Manager

    Meritus Pelangi Beach Resort &Spa;, Langkawi Island - Langkawi, Malaysia

    Front Office reception
    July 2013 - January 2015 · 1 year and 7 months

    - As one of the Department Heads of the Resort, I try to ensure the maximum guest satisfaction during their holiday at our Resort. - Responsible for the daily operations of Front Office, Reservations and Concierge. - Prepare the Department budget. - Attend the monthly P&L meetings. Attend weekly PM,PF meetings. - Have overall authority on the Front desk and a liaison role with other department managers. - Preparing Staff Appraisal forms and making suggestions to extend, terminate or promote the staff in the end of the contract term. - Helping Front Office during the heavy check in and check out times. - Ensuring full training of the Front Office staff. - Interviewing new candidates that apply for work. - Handling any guest complaints, - Attending to morning briefings with all department heads and talk about the daily program of the department or highlight any matters with the other departments. - Organizing daily briefings with the Front Office Staff. - Ensuring the guest needs are met by providing good service in reception, concierge and room quality. - Participate in the Manager on Duty program. - Resigned due to I decided to move to Kuala Lumpur. Started To work as RDM in Kuala Lumpur.

  • Front Office Manager

    Frangipani Langkawi Resort &Spa;, Langkawi - Langkawi, Malaysia

    Front Office reception
    January 2012 - July 2013 · 1 year and 7 months

    - As one of the Department Heads of the Resort, I try to ensure the maximum guest satisfaction during their holiday at our Resort. - Responsible for the daily operations of Front Office, Reservations and Porters. - Have overall authority on the Front desk, reservations, porters and a liason role with other department managers. - Preparing the Duty Roster and ensuring all the FO staff be working on time. - Preparing Staff Appraisal forms and making suggestions to extend, terminate or promote the staff in the end of the contract term. - Helping reservations department for any problems/unclear issues with the bookings, showing them the right way to reply web site FIT enquiries. - Helping Front Office during the heavy check in and check out times. - Ensuring full training of the Front Office staff. - Interviewing new candidates that apply for work. - Handling any guest complaints, - Attending to morning briefings with all department heads and talk about the daily program of the department or highlight any matters with the other departments. - Organizing daily briefings with the Front Office Staff. - Ensuring the guest needs are met by providing good service in reception, porters and room quality. - Participate in the Manager on Duty program. - Conduct the Hotel Inspections for travel agents or any event organizers. - Safe box opening in the guest rooms (When available). - Showing rooms to the walk-in guests and try them book the room. - Make sure the bicycles that we rent to guests are in good condition. - Resigned to join the Meritus Beach Resort & Spa,Langkawi .

  • Owner and Director

    KazTourism Travel Agency - Almaty, Kazakhstan

    Management
    November 2005 - May 2011 · 5 years and 7 months

    I set up the company in the end of 2005. This is a well known inbound operator in Kazakhstan now. - I sold the company in May 2011 before I got married in Malaysia. - Hotel bookings, arranging airport transfers, air ticket sales, daily tour arrangements for foreigner guests coming from abroad to Kazakhstan cities. - International holiday sales for Kazakhstani domestic market.

  • Hotel Manager

    Premier Alatau Hotel and Business Centre - Almaty, Kazakhstan

    Management
    September 2003 - October 2005 · 2 years and 2 months

    - I was responsible for all of the daily operations of the Hotel in order to assure the satisfaction of our clients, (Front Office, House keeping, Maintenance) - Sales management, contracts with the companies, travel agencies. - Reporting to the Company director I left the company to open my own travel agency (Kaztourism LLP)

Education

  • Tourism and Hotel Management

    9 September University, Turkey - Izmir, Turkey

    September 1992 - June 1996

    4 years study on Tourism, Hotel Management, Economics (Micro, Micro), Accounts, Cost Accounting, Physchology

Languages

  • Russian
    Native or fluent
    100%
  • Turkish
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • Kazakh
    Full professional
    80%
  • German
    Limited working
    40%
  • Chinese
    Limited working
    40%
  • Malay
    Limited working
    40%

Skills

  • Mcrosoft word
  • Miscrosoft excel
  • Opera PMS
  • Power Point
Connections
Calvin Susanto
F&B Service Intern at Golf-Hôtel René Capt
Michael Farag
Director Of Rooms at Renaissance, Marriott International
Nicole Tomamichel
Student from State Tourism and Hotel Management School (SSSAT) Scuola specializzata superiore alberghiera e del turismo
View 9 connections
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