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About me
I have completed B.Sc in hospitality & hotel administration from Institute of hotel management , mumbai. Currently I am in India and looking for job opportunities in various countries.
I have worked for 2 years in Dubai before with 4 & 5 star hotels.
Experience
2 years and 5 months
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Hostess
Four points by Sheraton - Dubai, United Arab Emirates
Host/HostessSeptember 2019 - September 2020 · 1 year and 1 month• Greeting guests as they enter, and putting them on a waiting list as necessary. • Engaging with guests to ensure they're happy with food and service. • Responding to Guest complaints and helping to resolve them. • Answering phone calls, taking reservations and updating on ReserveOut (Reservation System). • Settling transactions – cash/credit/room charge. • Maintaining all kind of documents required for daily operations. • Maintaining guest database on Reserveout and Microsoft excel. • Making set menus for the event with the chef as per guest requirements. • Assisting the manager in preparing the venue for the event. • Handled all the important data of the restaurant. • Handling reservation emails.
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Executive lounge waitress
Hilton Worldwide - Middle East & Africa - Dubai, United Arab Emirates
F&B serviceSeptember 2018 - September 2019 · 1 year and 1 monthHandling guest complaints Setting up buffet for breakfast, mid tea and happy hour operations Store pickup Taking order , posting order and serving order to the guest Welcoming guest Sending fruit amenities
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Trainee
Mövenpick Hotels & Resorts - Middle East - Dubai, United Arab Emirates
ManagementDecember 2016 - March 2017 · 4 monthsTraining in all the four core departments of the hotel- front office, housekeeping, kitchen, food and beverage
Education
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B.Sc in H & H.A
institute of hotel management, mumbai - Mumbai, India
July 2015 - May 2018
Languages
3 languages
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Hindi
Native or fluent
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English
Native or fluent
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Bengali
Native or fluent
Personal information
Nationalities
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Indian
Skills
9 skills
- Friendly attitude;
- Good communication
- Good learner
- Good listener
- Guest handling
- Polite
- Serving
- Stong team work
- Warm and friendly
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