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Myself Taniya Joseph. I am 21 years old. I am from kochi. I have completed my degree (Bachelors In Business Administration) from Rajagiri College Of Management And Applied Sciences.I am interested to work in your organization as a (GUEST SERVICE OFFICER).Since we are running a Homestay, I’m being involved in the business since 3 years, and we have almost accommodated people from more than 40 countries. I assist customers, book tours, briefing about my city, This role helped on my communication and my interpersonal skills, increasing my ability to handle difficult customers. I have extensive knowledge and experience with management skills and customer service. I have ability to remain calm under pressure and in emergency situation. I’m good at problem solving skills and at managing customers tactfully. I’m flexible with my work timings and can work in a team. Prior to this, I did a huge project on Employee Morale And Its Impact On Employee Efficiency in Old Harbour Hotel, Fortkochi.
GREENVIEW HOMESTAY AND JOJIES HOMESTAY - Kochi, IndiaGuest RelationsJune 2015 - November 2018 · 3 years and 6 months
This is my own family business. I’m being involved in the business since 3 years i.e (Homestay Business for people all around the world).We have almost accommodated people from more than 40 countries. I assist customers, book tours, briefing about my city,
Rajagiri College Of Management And Applied Sciences
St Sebastians higher secondary school - Kochi, IndiaJuly 2015 - May 2018
MalayalamNative or fluent100%
HindiNative or fluent100%
EnglishNative or fluent100%
- Ability To Remain Calm Under Pressure And In Eme
- Excellent Communication, interpersonal skills
- Leadership skills
- Problem Solving Skills
- Self Motivated, Team / Independent Worker