Tarlan Umudaliyev

Tarlan Umudaliyev

Guest Relations Supervisor at Vinpearl Condotel Empire Nha Trang
Lives in Baku, Azerbaijan
over 6 months ago

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Hotel Guest Relations professional who can make your guests happy. Open for new opportunities.

Experience

  • Guest Relations Supervisor

    Vinpearl Condotel Empire Nha Trang - Nha Trang, Vietnam

    Guest Relations
    June 2018 - December 2018 · 7 months

    -Oversee check-in and check-out of guest -To lead and supervise the guest services front office team while ensuring all service standards are followed -Follow up all complaints, ensure guest satisfaction -Ask guest comments and advices for improvement -To follow department policies, procedures and service standards -Develop departmental processes to help eradicate unnecessary tasks and improve productivity

  • Front Desk Supervisor

    Boutique 19 Hotel, Baku - Baku, Azerbaijan

    Rooms division
    December 2017 - June 2018 · 7 months

    - Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, debit, or credit -Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests and day use rooms -Provide exceptional concierge information to Guests about local and area attractions, restaurants, theatres, special events, tickets, confirmation and other available services -Communicate strongly and effectively with all other departments, highlight Front Desk requirements to ensure proper level of service to Guests -Handle Guest complaints and solve problems -Follow up with guest regarding satisfaction with guest-related issues -Be a constant presence in Front Desk, ensure that all Guests are greeted in a courteous manner and are made to feel welcomed at all times -Train new Colleagues and supervise Front Desk Colleagues on daily duties -Perform supervisory duties or special projects at the direction of Front Desk Manager

  • Reservation Agent

    Excelsior Hotel&Spa Baku - Baku, Azerbaijan

    Rooms division
    October 2017 - December 2017 · 3 months

  • Guest Services Agent

    Excelsior Hotel&Spa Baku - Baku, Azerbaijan

    Rooms division
    August 2016 - October 2017 · 1 year and 3 months

  • Receptionist

    Azcot Hotel - Baku, Azerbaijan

    Front Office reception
    January 2016 - August 2016 · 8 months

  • Bellboy

    Central Baku Hotel - Baku, Azerbaijan

    Front Office concierge
    February 2013 - November 2015 · 2 years and 10 months

Education

  • Operator for technological installations

    SOCAR Training Center - Baku, Azerbaijan

    November 2013 - September 2014

Languages

  • Azerbaijani
    Native or fluent
    100%
  • Turkish
    Native or fluent
    100%
  • Russian
    Full professional
    80%
  • English
    Full professional
    80%

Skills

  • Adaptable
  • Conflict Resolution
  • Critical Thinking
  • Empathy
  • Fidelio
  • Flexible
  • Leadership
  • Listening
  • Motivating
  • observer
  • Opera
  • Project management
  • Research
  • Supervising
  • Team Management
  • Time managment
  • Troubleshooting
Following
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