Tashwin Kalie

Tashwin Kalie

Concierge at One&Only Cape Town
Lives in Cape Town, South Africa
over 6 months ago

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Experience

  • Concierge

    One&Only Cape Town - Cape Town, South Africa

    Front Office concierge
    July 2016 - Now · 2 years and 7 months

    Responsible for obtaining update tour information or Excursion regarding places of interests and other similar spots intended for tourists. Communicate directly with guests, both in person and by telephone Provide information on facilities and services, events and attractions, tours, travel routes and transportation schedules Provide area maps, brochures and other literature Supervise Bellman, Doorman Arrange tickets, bookings, appointments and reservations for guests Provide activity information at Concierge Counter for guests. Ensure excellent Dining assistance & Building Relationships with Elite Restaurants in and around Cape Town Develop personal and diverse relationships within the travel, dining, luxury goods, and services industries Maintain logbooks for recording of the daily operations of the Concierge, Transportation and Bell Service. Ensure all activities are properly logged down with clear record. Provide Local Service assistance Maintain clear, proper and accurate records of all luggage’s kept at concierge storeroom. Assist in training of all subordinates in coordination with job related standard, policies and procedures. Ensure all subordinates follow above standard accordingly. Monitor Transportation to finish all assignments given by management, and to keep proper records of all transportation activities. Perform all duties, other than the above as requested by the hotel, company policies. Attending Daily line up

  • Concierge

    Belmond Mount Nelson Hotel - Gardens, Cape Town, South Africa

    Front Office concierge
    April 2016 - June 2016 · 3 months

    Upsell of hotel outlets, assisting with rooming guests, booking and Recommendations of restaurants, tours, transfers etc. solving guest complaints, receive, store and deliver luggage and mail, arrange for interpreters or translators when guests require such services. Deal with people outside the organization, representing the organization to customers the public, government, and other external sources This information can be exchanged in person, in writing, or by telephone or e-mail, assisting with reservations for Planet Restaurant

  • Guest Relations Officer

    Sun International - Table Bay Hotel - Cape Town, South Africa

    Guest Relations
    May 2015 - April 2016 · 12 months

    Review arrival lists to welcome guests Attend to special guests (e.g. VIPs) and answer their inquiries Help prepare welcome folders with collateral (e.g. room service menus, area descriptions) Provide information about amenities, area and venues and promote services Anticipate guest needs and build rapport with customers Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages) Address customer complaints Record information in the logbook daily Ensure compliance with health and quality standards

  • Hotel Cashier & Front Office Ambassador

    Cape Grace Hotel - Cape Town, South Africa

    Front Office reception
    December 2013 - May 2015 · 1 year and 6 months

    MAIN RESPONSIBILITES Financial: Satisfied Shareholders Checking the billing instructions on all departures against written correspondence or vouchers and assuring complete accuracy on guest bill Charging of sundry expenses Checking the room charge reconciliation sheet and adjusting charges Prepare House Accounts for HODs Charging of courier services to guest credit cards Customer Service: Delighted Customers Foreign exchange transactions, exchanging foreign currency into South African Rand. Selling hotel merchandise to guests Providing guests with a range of emergency guest supplies Supply guests with information about the hotel, Cape Town and surrounds and any other general questions. Promoting all revenue outlets of the hotel Assist guests in arranging transfers Coordinating of all guest parcels, liaising with the courier companies. Processes: Effective Processes Co-ordinate luggage Obtaining authorization on credit cards of guests. Adjusting entries guests may query after consultation with the manager on duty Learning and Growth: Motivated and Prepared Workforce Attend Front Office meetings and Cashier Meetings to have a working knowledge of the FO/Cashier department and be proficient in all tasks calls.

  • Front Office Receptionist

    The Spier Hotel, Vineyard & Spa - Stellenbosch, South Africa

    Front Office reception
    October 2011 - November 2013 · 2 years and 2 months

Languages

  • English
    Native or fluent
    100%
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