Tasneem Shabbir

Tasneem Shabbir

Assistant Manager Operations at Loddon Cars
Lives in Rawalpindi, Pakistan

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About me

I am a Hard-working individual and quick learner looking to work with a team of professionals in an organization having sound foundation and dynamic environment where opportunities exist for enhancing skills as well as career growth.

Experience

6 years and 1 month

  • Assistant Manager Operations

    Loddon Cars - Rawalpindi, Pakistan

    Communication
    June 2016 - Now · 3 years and 8 months

    Job Description and Responsibilities: Assist customers with planning and booking journeys via telephone, e-mail and web- chat and enter information in the booking system with highest accuracy. Answer all incoming calls and handle reservation inquiries both telephonically and by email in a polite and efficient manner giving utmost professional customer care service. Ensure all jobs have prices, all flights have up-to-date ETAs, all jobs are perfectly taken as per given protocol. Upselling services and products: convince customers to use executive service instead of normal taxi service or convert customers from normal customers to account customers. Any other duties deemed appropriate via discussion with the Operations Manager. Managing Complaints and providing appropriate solutions

  • Guest Relation Officer

    Sheraton Karachi now Movenpick - Karachi, Pakistan

    Front Office reception
    September 2013 - August 2014 · 1 year

    Job Description and Responsibilities: - Handling VIPS - Escorting Guests - Listen to guests complaint and resolve it quickly - Also work as a Guest service Agent when needed. - Follow up with Housekeeping and Room service with the room list before the guests arrival. - Check occupancy and accordingly requisition for drinks. - Make sure guests are comfortable with their stay via call and if they require any special assistance.

  • Customer Representative Agent

    Ensign Communique - Karachi, Pakistan

    Communication
    August 2007 - December 2008 · 1 year and 5 months

    Job Description and Responsibilities: - To produce maximum sales on different given tasks - To handle customer’s queries on different projects like Mortgage, Loans, Debt Settlement etc. - To work on quality assurance Achievements: - Top trainee to over achieve her weekly target - Call Center and Sales, Voice and Accent training - Achieved the highest sales record -Received Quality Assurance Certificate -Experienced proper communication skills

Education

  • Bachelors in Commerce

    University of Karachi - Karachi, Pakistan

    June 2012 - June 2013

  • Diploma of Front office and house keeping

    Pakistan institute of Tourism and Hospitality - Karachi, Pakistan

    January 2012 - July 2012

  • Intermediate

    University of Karachi - Karachi, Pakistan

    June 2010 - June 2012

  • Matriculation

    Rose Petal Primary and Secondary - Karachi, Pakistan

    June 2004 - June 2006

Languages

2 languages

  • English

    Native or fluent

  • Urdu

    Professional working

Personal information

Nationalities

  • Pakistani

Skills

8 skills

  • Ability To adapt
  • Ability to work under pressure
  • Communication
  • Data Management
  • Problem solving
  • Self-motivation
  • Team player
  • Time management

Additional Information

1 information shared

  • Personal Details:

    Date of Birth: 30th September 1988
    Nationality: Pakistani
    Current Location: UAE till 16th Oct (On Visit Visa)
    Marital Status: Single
    Contact # +92 333 243 0681 or +971 54 555 2458 (Temporary)

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