Tatiana Baldina

Tatiana Baldina

Reception Trainee at The Address Downtown Dubai
Lives in Dubai, United Arab Emirates

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About me

I am a highly organized and motivated hospitality professional who aims to join a high profile Hospitality organization to apply my skills and knowledge of the hospitality field with a background in Front Office/Guest Relations for delivering high-quality customer experiences and contributing to achieving the goals of the respective organization. I have flare and passion for hospitality and my competencies( people-oriented approach and excellent communication skills) provides me with an edge in the highly competitive environment. Over 3.5 years of working as Guest Relations Officer in a reputable 5 star establishment, I am looking forward to further to enhance my skills within the 5 star luxury hospitality new interesting challenges and opportunities for further professional and personal growth in the industry and in line with commitment to creating "everlasting" memories for the guests.


I am a strong team player with a friendly personality, caring attitude and a proven record of achievement in guest services. I have often experienced that being flexible at the point of human relations has returned to me as productivity. It is very important to learn new things and improve my talents on the way. For this purpose, I think that I have a progressive and level progress plan in the career field with the awareness that I need to make use of it. My primary goal is to further broaden my horizons within luxury hospitality, deliver best of 'heartfelt' services to the guests and dedicatedly contribute to the respective organization.

I am currently available in Dubai and considering any vacancies. Actively Searching for new opportunity. Guest Relations Officer/Adminstrator/Sales Coordinator. Please do not hesitate to contact me.

Experience

6 years and 2 months

  • Lifestyle Events

    Sky View - Dubai, United Arab Emirates

    Event
    July 2023 - Now · 9 months

    Overview of all steps of Events planning and execution such as receiving inquiry, replying to client, venue allocation, sending proposal with follow up call, sigh inspection, BEO and Banquet check preparation, liason with Events organizers, in-house Banquet team and suppliers, Event hosting, -Effective communication with the team and other operational teams to maximize and deliver on client preferences. -Detailed consideration of client preferences and budget, account and profile creation, tracking of all events in CRM and ensuring that all inquiries are recorded accurately in the Event inquiry application. -Hands on experience with Events Team in planning and preparation of meeting, conference, Graduation party, Wedding set ups for different clients with the goal of delivering exceptional quality and Creating personalized upscale and memorable experiences for every client.

  • Reception Trainee

    The Address Downtown Dubai - Dubai, United Arab Emirates

    Guest Relations
    January 2022 - Now · 2 years and 3 months

    Welcoming guests, check in, check outs, explaining about internal /external facilities, providing information about ongoing promotions with the objective to provide personalized service and as a result upselling and increasing department’s revenue. -Creation of walk-in reservations, room allocation according to guest’s preferences. -Handling emails, phone calls on daily basis. Constant communication with travel agencies. Preparation of special amenities for VIP guests prior to arrival. VIP list preparation, meeting VIPs upon arrival and procedure of check in. -Everyday cooperative work with CRO and Sales Team, constant communication with Concierge for transportation and tours agenda for guests as well as dealing with Housekeeping, Food and Beverage, Club Lounge, Spa & Recreation. -Overview of taking deposits, room charges and miscellaneous expenses, billing and cashiering. - Guest’s complaints resolution. -Ensuring that Address Brand Standards are followed, brand promise is taken into consideration and delivered.

  • Club Lounge Agent

    The Address Downtown Dubai - Dubai, United Arab Emirates

    Reception
    March 2020 - March 2020 · 2 months

    *Greeting and welcoming guests to the Club Lounge ensuring the most of attention and maintaining highest standards of professionalism( Following the established Address Hotels & Resorts standards). *Responding to all guests’ requests and questions in professional and courteous manner( telephone, email, an in person). Ensuring efficient response and timeliness as well as first class service assistance, *Coordinating room status updates with the Shift Leader, Front Office Manager and Housekeeping by notifying them of early check ins, late check outs and any special requests. *Handling VIP amenities for the Club Guests/VIP guests. *Performing F&B functions related to greeting, seating and serving Food and Beverage to Club Lounge guests. *Serving as Liaison for the guests concerning all information relating to all aspects of the hotel. Effective and collaborative member within the Club Lounge team with passion and willingness to deliver friendly, engaging, consistently professional service to guests. Aiming to further continue and grow and seeking meaningful progression within Front Office and hospitality field. Was laid off from current role. due to pandemic situation. At the moment eagerly searching for work and available to Join back immediately.

  • Guest Relatios Officer

    Ghaya Grand Hotel - Dubai, United Arab Emirates

    Guest Relations
    January 2016 - April 2019 · 3 years and 4 months

    As a Guest Relations Officer with this five star reputable establishment, I handled the various duties and tasks of the position, ensuring maximum of guest satisfaction from moment of arrival till departure. It was very valuable experience which has equipped me with well-rounded understanding of Guest Services with the goal of meeting and exceeding guest's expectations, creating "Wow" moments for the guests, working as part of the team in fast pace environment and increasing guest loyalty. I also Showed extreme passion and interest when communicating with the guests and attending special needs to make their stay truly memorable. Some of the highlights of my role include: • Meeting and greeting guests in a warm, friendly and courteous manner, ensuring a high level of personalized service as provided. • Escorting guests to rooms, proving all information about hotel premises, outlets as well as rooming features. • Responding to guests needs and anticipating their unstated ones. • Understanding guest’s needs and proving them personalized solutions by suggesting activities and facilities in and outside of the property. • Coordinating wit Travel Desk regarding arrangement of certain excursions/tours and with Concierge for the Transportation for guests. • Resolving guest’s complaints in a timely and professional manner. • Taking care of any special arrangements & special services for VIP, Long-stay guests, Birthday, Honeymoon/Anniversary, Return guests to enhance guest experience. • Overlooking entire experience of VIP guests, ensuring proper room allocation and inspecting VIP suites prior to arrivals personally. •Maintaining track of Guest Database, including all records of repeat clientele and Long-stay guests. •Compiling the records of guests’ feedback and performing analysis of guests’ comments for management on regular basis, which helped to improve guest satisfaction during their stay. •Promoting all hotel amenities, conveniences and programs offered, and contributing to effective upselling. •Collaborating closely with Sales & Marketing Team to assist them with conducting hotel site inspections and FAM trips(especially with Russian Travel Agencies).

  • Front Office Internship

    Radisson Blu Dubai Downtown - Dubai, United Arab Emirates

    Reception
    September 2014 - February 2015 · 6 months

    The 6 Months Internship training was valuable hands- on experience which introduced me to the main tasks and operations within the Front Desk department. As part of training, I learnt the specifics of handling Telephone Operations and assisting to guests' requests (as part of the OTS service) in a courteous and timely manner( in line with Radisson Blu's ‘Yes I Can’ service philosophy). I also gained knowledge on the key Front Desk tasks and duties. The main highlights of the duties performed as Front Office-Reception Trainee included: *Welcoming guests during check-in and giving a fond farewell to guest while checkout. Greeting Guests upon arrival and administering check in and check out process using Opera PMS( except cashiering functions). * Assisting with the room requirements according to guest's needs and preferences. * Handling guest complaints and concerns in an efficient and timely manner. * Overseeing VIP guests, arrivals and departures. * Plan and coordinate the provision of friendly, efficient services to guests. *Attending to guest's needs throughout the stay. * Providing information regarding the city attractions, events and activities etc. *Updating of guest's profiles, providing Daily Reports to MODs and dealing with group arrivals. I assisted my colleagues with these tasks and over duration of Internship could handle most of them by my own. The Internship has also given me with the closer outlook on the nature of Front Office department operations and its close coordination with other departments(Reservations, Room Service, Housekeeping). By working as part of motivated and enthusiastic Front Office team, I learnt what it is to be the Guest Ambassador and aim towards ensuring that guest's needs and expectations are constantly exceeded.

  • Hostess

    Events : Formula 1 Gran Prix and Meydan Horse Racing World Cup 2015 - Dubai, United Arab Emirates

    Host/Hostess
    September 2014 - October 2014 · 2 months

    Worked as Hostess (casual jobs during EAHM studies) during such events as: Abu Dhabi Formula Gran Prix at Yas Island and Dubai Horse Racing World Cup 2014 at Meydan which was an invaluable hands on experience in Guest relations, customer service and event coordination duties.

Education

  • Bachelor of Business Administration

    American University in Dubai - Dubai, United Arab Emirates

    September 2015 - May 2018

    As par of the degree, I have gained excellent introduction into many functions and fundamentals of Business operations, marketing, human resources and strategic management. Major: Management. Cumulative GPA: 3.65/4. Cum-Laude Honors

  • Associate of Hospitality Operations (ASc)

    The Emirates Academy of Hospitality Management [ THE-ICE ] - Dubai, United Arab Emirates

    September 2013 - April 2015

    By completing the ASc degree/ I have gained comprehensive understanding on what working in hospitality entails. Thus, while studying at the academy I had the opportunity to master both theoretical and operational subjects (Front Office, Food and Beverage and Housekeeping). I also completed many projects which have equipped me with the greater insights on teamwork, leadership and CRM within hospitality setting.

  • Russian Private School - Dubai, United Arab Emirates

    September 2012 - June 2017

Languages

3 languages

  • English

    Native or fluent

  • Russian

    Native or fluent

  • Arabic

    Notions

Personal information

Nationalities

  • Russian

Work Permits

  • United Arab Emirates

Skills

13 skills

  • Ability to work in a fast pace environment
  • • Accuracy and attention to detail.
  • critical thinking skills
  • Decision making skills
  • Friendliness
  • Good Leadership
  • Multi tasking
  • Opera
  • Opera PMS
  • Problemsolving
  • Protel PMS
  • Quick leaner
  • Team working

Additional Information

2 informations shared

  • https://www.linkedin.com/in/tatiana-baldina-6a41344a/

  • www.ghayagrandhotel.com

    Ghaya Grand Hotel Website

Connections
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Rungano Candace Butau
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