Tatiana Carvalho

Tatiana Carvalho

Director - Pre-opening - Operations - Business Development at Wellness & Hospitality Solutions
Lives in Vila Real de Santo António, Portugal

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About me

Having a professional career and experience spanning over 20 years in the hospitality, tourism, health, beauty and wellbeing industry, I am offering consulting & development service for a new projects, as well for existing business. The success does not come without comprehensive planning, research, space zoning and design, service development, staffing, education, evaluation and leadership. By having an expert available to simplify the process and give you valuable input in the decision-making process allows you to save considerable amounts of time and money. Every business is unique, has a different series of needs and different levels of expertise. The level of involvement is up to you. I am flexible and available to run the entire process or simply to advise you as necessary.

Experience

7 years and 1 month

  • Spa & Wellness Center Project Manager

    Vilnius Grand Resort - Lithuania

    Other
    January 2018 - Now · 1 year and 9 months

  • Spa & Wellness Expert - Pre-opening – Operations – Business Development – Guests Service Quality

    Wellness & Hospitality Solutions - Lisbon, Portugal

    Other
    September 2012 - Now · 7 years and 1 month

    Planning and Development • Feasibility Analysis and Financials • Spa&Wellness Business Plan Development • Competitive Analysis Lease Negotiations, Design and Architectural • Lease review • Space Planning • Working sessions with Architects and Designers • Equipment Selection • Interior Design, Finishes • Retail Space Design Service Menu • Service Menu Development • Service Menu Pricing • Cost of Goods Analysis for Menu • Vendor Selection • Service Protocol Development • Equipment Purchasing and Negotiations System Selection Development • Spa or Salon Software System Research • Spa and Salon Software System Selection and Set Up • Begin Configuration of Software • Telephone & Data Systems Research • POS Systems Hardware and Set Up • E- Booking & Gift Certificate Sales • Training Manual Development • SOP Manual Development Marketing, Branding, Web Page Development, E-Media and Public Relations • Web Page Development • Development of Strategic Partnerships • Charity and Community Outreach • Marketing Calendar Development • Grand Opening Event Planning • Signature Promotion Development • Marketing Campaign Development • Blogging and Digital Campaign Launch • Press Releases and Media Product Procurement, Permits and License Issues • Retail Product Mix • Visual Displays and Props • Licenses and Permits HR, Staffing, Training, Personnel Development •Manning Guide Development •Identifying, Evaluating and Hiring Employee • Employee Development • Culture Training • Technician Training • Administrative Staff Training • Management Training • Spa Software Training Occupancy, Set Up and Grand Opening • Equipment Set Up • Facility Set Up • Merchandising • Visual Display • Grand Opening Events

  • Director - Pre-opening - Operations - Business Development

    Wellness & Hospitality Solutions - Lisbon, Portugal

    Consulting
    September 2012 - Now · 7 years and 1 month

    Planning and Development • Feasibility Analysis and Financials • Spa&Wellness Business Plan Development • Competitive Analysis Lease Negotiations, Design and Architectural • Lease review • Space Planning • Working sessions with Architects and Designers • Equipment Selection • Interior Design, Finishes • Retail Space Design Service Menu • Service Menu Development • Service Menu Pricing • Cost of Goods Analysis for Menu • Vendor Selection • Service Protocol Development • Equipment Purchasing and Negotiations System Selection Development • Spa or Salon Software System Research • Spa and Salon Software System Selection and Set Up • Begin Configuration of Software • Telephone & Data Systems Research • POS Systems Hardware and Set Up • E- Booking & Gift Certificate Sales • Training Manual Development • SOP Manual Development Marketing, Branding, Web Page Development, E-Media and Public Relations • Web Page Development • Development of Strategic Partnerships • Charity and Community Outreach • Marketing Calendar Development • Grand Opening Event Planning • Signature Promotion Development • Marketing Campaign Development • Blogging and Digital Campaign Launch • Press Releases and Media Product Procurement, Permits and License Issues • Retail Product Mix • Visual Displays and Props • Licenses and Permits HR, Staffing, Training, Personnel Development •Manning Guide Development •Identifying, Evaluating and Hiring Employee • Employee Development • Culture Training • Technician Training • Administrative Staff Training • Management Training • Spa Software Training Occupancy, Set Up and Grand Opening • Equipment Set Up • Facility Set Up • Merchandising • Visual Display • Grand Opening Events

Languages

3 languages

  • Portuguese

    Native or fluent

  • Russian

    Native or fluent

  • English

    Native or fluent

Personal information

Nationalities

  • Portuguese

Connections
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Demi chef de partie at Punjab Palace Multi Cuisine Restaurant,
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People and Culture Officer at Four Seasons Hotels and Resorts
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