Tatiana Gladovaya

Tatiana Gladovaya

Receptionist at McKinsey & Company
Lives in Saint Petersburg, Russia
over 6 months ago

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Friendly and caring, attentive to details, flexible, perfect communication skills, proactive, team-player. Very like sport. Certified bodybuilding trainer. Do CrossFit a lot. I'm interested in crisis management.

Experience

  • Receptionist

    McKinsey & Company - Saint Petersburg, Russia

    Consulting
    June 2018 - Now · 6 months

    Active participation in the opening of a new office of the company, search for suppliers, checking and preparing conference rooms for events, collaboration with IT and travel department for support working teams, booking and organization team trips (hotels, tickets, restaurants), checking and ordering all necessary things for the office, developing and implementing internal documents of the service, receiving and distributing incoming calls and correspondence, administrative preparation and support of events, greeting clients, helping with theirs requests (f.e. to print docs, food delivery, customs service etc.)

  • Assistant Front Office Manager

    Meininger hotel St. Petersburg Nikolsky - Saint Petersburg, Russia

    Front Office reception
    March 2018 - May 2018 · 4 months

    Active participation in the preparation for the opening of the hotel. Primary selection of suppliers and following conclusion of contracts for the supply of goods and services required for the operating activities of the reception (taxi, courier companies, printing houses). Recruitment and training staff, development of shift schedules. Development and implementation of service standards, procedures, internal documents regulating daily operation of front desk. Cooperation with other departments (F&B, housekeeping, engineering). Organization to the opening of the hotel process of migration registration.

  • Duty Manager

    Marriott Hotels, W St. Petersburg - Saint Petersburg, Russia

    Front Office reception
    March 2016 - March 2018 · 2 years and 2 months

    Shift leader, controlling and taking part in daily front office operations including checking in, checking out, escorting Guests to their rooms and providing Guest assistance whilst ensuring compliance with all the FO policies, procedures, W brand standards and satisfaction of Guests’ needs, developing procedures of the department, training and scheduling (reception), greeting VIP Guests upon their arrival and escorting them to their rooms with the assistance for the length of their stay, assigning rooms and VIP treatments for arrivals, handling Guests’ complaints, responsible for upselling rooms to increase the room revenue, providing pleasant and comfortable atmosphere for the guests.

  • Welcome Desk Manager

    Starwood Hotels and Resorts Worldwide, W St. Petersburg - Saint Petersburg, Russia

    Front Office reception
    November 2014 - March 2016 · 1 year and 5 months

    Shift leader, control of Welcome desk agents, check-in&check-out procedures, guests' balances check, co-operation with housekeeping department, control of room status and readiness, training new talents, resolving difficult situations.

  • Welcome Desk Agent

    Starwood Hotels and Resorts Worldwide, W St. Petersburg - Saint Petersburg, Russia

    Front Office reception
    October 2013 - November 2014 · 1 year and 2 months

    Working with Guests, check in, check out, making reservations, providing information support for the Guests, organizing transfers, at nights receptionist's duties were to run the hotel, to control and to manage all the departments of the hotel, to control night audit process, to make night reports, registration of foreigners.

  • Whatever/Whenever Agent

    Starwood Hotels and Resorts Worldwide, W St. Petersburg - Saint Petersburg, Russia

    Front Office reception
    October 2012 - October 2013 · 1 year and 1 month

    Whatever/Whenever is special philosophy of Star.Wood brands. Whatever/Whenever team is always standing by to assist with your every need. We can arrange transfers for you, to book excursions (individual also), museum tickets, train or plane. We advise to visit the best restaurant, bar, cinema etc. Cooperation with the different hotel services (engineering, housekeeping), receiving and distribution incoming calls. Agent helps to solve difficult situations as well.

Education

  • Master

    Herzen State Pedagogical University of Russia - Saint Petersburg, Russia

    September 2014 - July 2016

    Master of Psychology in Psychological Counseling

  • Master

    Sochinsky State University of Tourism and Health Resort Business - Sochi, Russia

    September 2005 - July 2011

    Master of Hospitality

Languages

  • English
    Native or fluent
    100%
  • Czech
    Limited working
    40%
  • German
    Limited working
    40%

Skills

  • Cash Desk Administrating, PMS Opera, MS Office
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