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Friendly and caring, attentive to details, flexible, perfect communication skills, proactive, team-player. Very like sport. Certified bodybuilding trainer. Do CrossFit a lot. I'm interested in crisis management.
McKinsey & Company - Saint Petersburg, RussiaConsultingJune 2018 - Now · 6 months
Active participation in the opening of a new office of the company, search for suppliers, checking and preparing conference rooms for events, collaboration with IT and travel department for support working teams, booking and organization team trips (hotels, tickets, restaurants), checking and ordering all necessary things for the office, developing and implementing internal documents of the service, receiving and distributing incoming calls and correspondence, administrative preparation and support of events, greeting clients, helping with theirs requests (f.e. to print docs, food delivery, customs service etc.)
Assistant Front Office Manager
Meininger hotel St. Petersburg Nikolsky - Saint Petersburg, RussiaFront Office receptionMarch 2018 - May 2018 · 4 months
Active participation in the preparation for the opening of the hotel. Primary selection of suppliers and following conclusion of contracts for the supply of goods and services required for the operating activities of the reception (taxi, courier companies, printing houses). Recruitment and training staff, development of shift schedules. Development and implementation of service standards, procedures, internal documents regulating daily operation of front desk. Cooperation with other departments (F&B, housekeeping, engineering). Organization to the opening of the hotel process of migration registration.
Marriott Hotels, W St. Petersburg - Saint Petersburg, RussiaFront Office receptionMarch 2016 - March 2018 · 2 years and 2 months
Shift leader, controlling and taking part in daily front office operations including checking in, checking out, escorting Guests to their rooms and providing Guest assistance whilst ensuring compliance with all the FO policies, procedures, W brand standards and satisfaction of Guests’ needs, developing procedures of the department, training and scheduling (reception), greeting VIP Guests upon their arrival and escorting them to their rooms with the assistance for the length of their stay, assigning rooms and VIP treatments for arrivals, handling Guests’ complaints, responsible for upselling rooms to increase the room revenue, providing pleasant and comfortable atmosphere for the guests.
Welcome Desk Manager
Starwood Hotels and Resorts Worldwide, W St. Petersburg - Saint Petersburg, RussiaFront Office receptionNovember 2014 - March 2016 · 1 year and 5 months
Shift leader, control of Welcome desk agents, check-in&check-out procedures, guests' balances check, co-operation with housekeeping department, control of room status and readiness, training new talents, resolving difficult situations.
Welcome Desk Agent
Starwood Hotels and Resorts Worldwide, W St. Petersburg - Saint Petersburg, RussiaFront Office receptionOctober 2013 - November 2014 · 1 year and 2 months
Working with Guests, check in, check out, making reservations, providing information support for the Guests, organizing transfers, at nights receptionist's duties were to run the hotel, to control and to manage all the departments of the hotel, to control night audit process, to make night reports, registration of foreigners.
Starwood Hotels and Resorts Worldwide, W St. Petersburg - Saint Petersburg, RussiaFront Office receptionOctober 2012 - October 2013 · 1 year and 1 month
Whatever/Whenever is special philosophy of Star.Wood brands. Whatever/Whenever team is always standing by to assist with your every need. We can arrange transfers for you, to book excursions (individual also), museum tickets, train or plane. We advise to visit the best restaurant, bar, cinema etc. Cooperation with the different hotel services (engineering, housekeeping), receiving and distribution incoming calls. Agent helps to solve difficult situations as well.
Herzen State Pedagogical University of Russia - Saint Petersburg, RussiaSeptember 2014 - July 2016
Master of Psychology in Psychological Counseling
Sochinsky State University of Tourism and Health Resort Business - Sochi, RussiaSeptember 2005 - July 2011
Master of Hospitality
EnglishNative or fluent100%
- Cash Desk Administrating, PMS Opera, MS Office