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the michealangelo hotel - Sandton, South AfricaF&B serviceAugust 2013 - December 2013
Food and Beverage Department Room Service Prepare room service trays and carts Answer guest calls and take orders for room service Place the order with the kitchen Collect the order from the kitchen Deliver the order to the guests rooms along with the bill for them to either sign to room or pay cash Process the guests payment by either posting payment to the room or by recording the cash payment Banqueting Familiarize yourself with the week and days events Set up buffet sections for food to be served Set up tables for plated service Ensure all the necessary amenities are available for service Maintain the buffet and plated service Set down both buffet and plated service Ensure all the banqueting equipment is clean and placed back in storage Set up for next days events Bar Service Ensure all bar equipment is clean and ready for use Ensure there is enough stock for service Order stock if necessary Have the knowledge of all items being sold Promote all specials and upsell when possible Waitressing Ensure a
garden court hotel sandton - Sandton, South AfricaFront Office receptionApril 2013 - July 2013
Front Office requires to accomplish daily tasks as follows: Greet every guest as they enter the establishment Check guests In as they arrival and Check guests Out as they depart, include dealing with all necessary payments Handle & coordinate room assignments and pre-arrivals Handle guests' concerns Offer referral for services and handle requests of information Handle and store luggage Assist with the check-in and check-out of groups and tours Answer phones and direct calls accordingly Assist other departments as required Handling money and banking on a daily basis
holiday inn sandton - Sandton, South AfricaHousekeepingMarch 2012 - July 2012
Room Attendant - Preparing the housekeeping cart - Stripping the room - Removing the garbage - Making the beds - Cleaning the bathroom - Dusting the room - Finishing touches to the room - Ensuring all tasks are completed according to the hotels standards - Completing the tasks in a clockwise manor - Using the correct chemicals and tools required to complete tasks Linen Room - Collect the dirty linen - Separate the sheets, covers, pillow cases, towels, and gowns - Load the heavy duty washing machines and program it accordingly to the load - Remove washed items from the machine and place either in the heavy duty tumble drier (towels and gowns) or iron them on the industrial rolling irons (sheets, covers, pillowcases, napkins) - Fold and stack cleaned items on the shelves - Ensure FIFO is carried out - Ensure the linen rests for 24 hours before being issued again - Issue linen to the housekeeping attendants - Correcting soiled items Laundry Room - Collect guest laundry - Sort and label item
The International Hotel School - Cape Town City Centre, Cape Town, South AfricaJuly 2012 - December 2014