Tengu Jimbam

Tengu Jimbam

Learning & Development Coordinator at The Retreat Palm Dubai MGallery by Sofitel
Lives in Dubai, United Arab Emirates
over 6 months ago

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I am currently seeking for placement in a company for the position of Learning & Development Coordinator, Administrative Assistant, Receptionist or Customer Service Executive where my experience and knowledge will be put to optimum use for the growth of the company and even help further my Professional Career.

Experience

  • Learning & Development Coordinator

    The Retreat Palm Dubai MGallery by Sofitel - Dubai, United Arab Emirates

    Administration & General
    June 2017 - Now

    Job Responsibilities: • Coordinate training and administration services to ensure that staff have access to mandatory learning and development opportunities required to deliver a high standard of service. • Working closely with the Learning & Development Manager to design and communicate administrative procedures for the booking of both in-house and external training courses. • Arranging training room and equipment for participants attending trainings and events, liaison with trainers, printing and distributing course materials and ensuring required equipment is available and in working order for the efficient running of all events. • Managing our annual mandatory training calendar ensuring full completion within targeted timescales and providing timely and accurate updates. • Developing and maintaining accurate and easily accessible records and processes for all Learning & Development activities including recording and monitoring attendance. • Assisting with the performance development scheme process; ensuring documentation is returned and logged in line with the procedural timelines. • Advising staff on training policies and procedures including resolving or supporting the resolution of problems related to the operation of the Learning & Development. • Contributing to the identification of Learning & Development needs within the organisation through the completion of training needs and feedback from managers and staff. • Ensuring that confidentiality and security of sensitive information is maintained and complies with the requirements. • To establish and maintain effective communication • Undertake other duties as may be required by the Cluster Learning & Development Manager.

  • Administrative Assistant

    Za'abeel Palace Hospitality - Dubai, United Arab Emirates

    Administration & General
    July 2013 - July 2016

    Job Responsibilities: • Performs general and clerical duties to include but not limited to photocopying, faxing, scanning, filling, mail distribution and attendance reports. • To undertake any reasonable task and secondary duties as assigned by the Operation Manager. • Coordinate with HRD Transport Incharge and arrange transportation e.g. Day Off, Medical, Shifting of Accommodation, Vacation departure/arrival, Cancellation, Consulate matters etc. • Arrange staff’s Medical (Check Up/Consultation, Appointment, Rejoining Medical, Visa Renewal & Follow Ups). • To understand and strictly adhere to the Rules and Regulations established by the Management of Za’abeel Palace Hospitality. • Provide office orientation/training programs for new employees. • Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies. • Provide Secretarial Assistance such as, schedule meetings, receive visitors, screen phone calls, office keys and respond to requests for information. • Create, maintain, modify and revises systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes. • Contribute/Encourage team work by accomplishing related results as needed.

  • Receptionist / Customer Service Executive

    Alpha Flight Services Sharjah International Airport (UAE) - Sharjah, United Arab Emirates

    Front Office reception
    February 2010 - June 2013

    Job Responsibilities: • Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. Direct visitors to the appropriate person and office. • Receiving of incoming calls and diverting them to the various departments responsible for the information needed. • Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures). • Update calendars and schedule meetings • Receive, sort and distribute daily mail/deliveries • Order office supplies and keep inventory of stock • Keep updated records of office expenses and costs • Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing. • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. • Fixing appointment date with customers on when their products will be ready for delivery. • Take payment information and other pertinent information such as addresses and phone numbers. Act as the company gatekeeper. • Keep records of customer interactions, process customer accounts and file documents. • Follow communication procedures, guidelines and policies. Go the extra mile to engage customers. • Compile reports on overall customer satisfaction. • Work with Customer Service Manager to ensure proper customer service is being delivered. • Contribute/Encourage team effort by accomplishing related results as needed.

Education

  • Advanced Diploma in Business Information Technology

    New Horizon PC Training and Business College Bamenda - Bamenda, Cameroon

    September 2003 - July 2005

  • Diploma in Secretarial Duties

    Trustech Institute of Information Technology Buea, Cameroon - Buea, Cameroon

    September 2000 - July 2002

Languages

  • English
    Native or fluent
    100%
  • French
    Limited working
    40%
  • Arabic
    Notions
    20%

Skills

  • ADMINSTRATIVE SKILLS
  • Backoffice
  • Front Of House
  • Learning & Development
  • MS Outlook
  • MS Word, MS Excel
  • Office administration
  • Opera PMS
  • Paytrax
  • Power Point
  • Team Leadership
  • Trainer
  • Webmail

Other

  • Train The Trainer

    Accor Hotels Academie, The Hospitality Learning Network

    Download the file
  • Guinness World Records

    Most Nationalities in a Yoga Lesson

    Download the file
  • Highfield Qualifications

    Emergency First Aider

Connections
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Sabina Imantayeva
Events Booking Center Executive at JW Marriott Hotel Dubai
NDE INNOCENT AMAH
RECEPTIONIST at ALCEF HOTEL, LIMBE, CAMEROON
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