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I am a highly trained self-motivated person looking for a new challenge to improve my professional career within the hospitality industry. Since I’ve started, I’ve always worked for 4* and 5* hotels, feeling deeply committed to the role recovered.
I am a reliable person, able to adapt, quickly and confidently, as a leader. I take very seriously my position and the reputation of the company represented. My strong communication skills and my outgoing energetic personality ensure an excellent and proficient customer service.
Front Office Supervisor
I Bastioni San Domenico- Boutique Hotel - Gallipoli, ItalyFront Office receptionMarch 2018 - Now · 11 months
-Check in and check out following the standards. - Supervise daily shift process ensuring all team members adhere to standard operating procedures. - Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. - Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. - Ensure Outstanding customer care at all times. - Maintains a friendly, cheerful and courteous demeanour at all times. - Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. - Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. - Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
St Giles Hotel (725 rooms) - London, United KingdomFront Office receptionAugust 2016 - December 2017 · 1 year and 5 months
-Opera system knowledge -Check in and check out following the standards -Excellent customer services at every touch point. -Emails, handover. Cash handling (Float). -Multilingual assistance ( French, Spanish, Italian) -Good telephone skills: answering phone, scheduling and confirming appointments. -Multitasking. Leading and training receptionist tasks. -Room allocations. -Calm in dealing with customer complaints and problems. -Report to the Front Office Manager. -Credit Card and payment check report. -Build good relationship with guests and team. -Exceptional customer service. -Excellent team work skills, supporting different departments.
Front Desk Receptionist
Walt Disney World - Orlando, FL, United StatesFront Office receptionApril 2013 - April 2014 · 1 year and 1 month
Ambassadors Bloomsbury Hotel - London, United KingdomFront Office receptionJanuary 2012 - January 2013 · 1 year and 1 month
Foreign Languages Degree
Università degli studi di Bari "Aldo Moro" - Bari, ItalySeptember 2011 - February 2016
Degree in foreign languages for tourism
ItalianNative or fluent100%
- Brilliant Software
- Customer driven
- Epitome PMS
- Galileo GDS
- Microsoft Word
- MS Outlook
- Opera System