Teresa Dambrosio

Teresa Dambrosio

Front Office Supervisor at I Bastioni San Domenico- Boutique Hotel
Lives in Gallipoli, Italy
over 6 months ago

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I am a highly trained self-motivated person looking for a new challenge to improve my professional career within the hospitality industry. Since I’ve started, I’ve always worked for 4* and 5* hotels, feeling deeply committed to the role recovered.

I am a reliable person, able to adapt, quickly and confidently, as a leader. I take very seriously my position and the reputation of the company represented. My strong communication skills and my outgoing energetic personality ensure an excellent and proficient customer service.

Experience

  • Front Office Supervisor

    I Bastioni San Domenico- Boutique Hotel - Gallipoli, Italy

    Front Office reception
    March 2018 - Now · 11 months

    -Check in and check out following the standards. - Supervise daily shift process ensuring all team members adhere to standard operating procedures. - Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. - Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. - Ensure Outstanding customer care at all times. - Maintains a friendly, cheerful and courteous demeanour at all times. - Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. - Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. - Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.

  • Senior Receptionist

    St Giles Hotel (725 rooms) - London, United Kingdom

    Front Office reception
    August 2016 - December 2017 · 1 year and 5 months

    -Opera system knowledge -Check in and check out following the standards -Excellent customer services at every touch point. -Emails, handover. Cash handling (Float). -Multilingual assistance ( French, Spanish, Italian) -Good telephone skills: answering phone, scheduling and confirming appointments. -Multitasking. Leading and training receptionist tasks. -Room allocations. -Calm in dealing with customer complaints and problems. -Report to the Front Office Manager. -Credit Card and payment check report. -Build good relationship with guests and team. -Exceptional customer service. -Excellent team work skills, supporting different departments.

  • Front Desk Receptionist

    Walt Disney World - Orlando, FL, United States

    Front Office reception
    April 2013 - April 2014 · 1 year and 1 month

  • Receptionist

    Ambassadors Bloomsbury Hotel - London, United Kingdom

    Front Office reception
    January 2012 - January 2013 · 1 year and 1 month

Education

  • Foreign Languages Degree

    Università degli studi di Bari "Aldo Moro" - Bari, Italy

    September 2011 - February 2016

    Degree in foreign languages for tourism

Languages

  • Italian
    Native or fluent
    100%
  • English
    Full professional
    80%
  • French
    Full professional
    80%
  • Spanish
    Full professional
    80%

Skills

  • Brilliant Software
  • Customer driven
  • Epitome PMS
  • Galileo GDS
  • Harp
  • Microsoft Word
  • MS Outlook
  • Mts
  • Multilingual
  • Multitask
  • Opera System
  • Pdq
Connections
SHADY BANYATA
Night Manager at Swiss-Belhotel International
Morris Lorusso
Sr. Industry Team Manager Southern Europe at Hosco
Rares Ciuverca
Student from American Hotel Academy Romania
Following
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