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I'm available for interviews in UAE from 26th of October 2018.
I have eight years of experience in leading hospitality groups and cruise lines assessing customer needs and desires and answering ongoing customer questions to resolve issues and concerns. I have gained vast knowledge and international exposure in hospitality, which took me from Ukraine, to USA, to Greece, to the international cruise lines and, finally, to UAE. I developed my passion in Marketing, Sales and Public Relations and decided to change my career path from hospitality operations to marketing.
I’m interested in position for Sales & Marketing and would be extremely happy to continue growing and share my experience as a part of your team. I’m new to marketing but I believe that my customer service and travel experience and desire to work hard, learn fast and achieve the highest goals, make me a strong candidate for this vacancy .
Guest Relations Officer
Princess Cruises - Santa Clara, CA, United StatesGuest RelationsJanuary 2016 - Now · 2 years and 11 months
My role, as Princess Cruise Ambassador, is to perform several assignments in the Front Office department including Jnr Hotel Controller, Duty Agent, Concierge Agent in VIP Lounge and Customer Service Agent. As Jnr Hotel Controller I am conducting internal audits that accurately and thoroughly assess the adequately and conformity of onboard inventory, financial controls and practices, and addressing any findings to ensure compliance with company policies and standards. Jnr Hotel Controller position required operating and controlling Data4 Foreign Exchange Machines. As VIP Concierge Agent I was taking care for Elite Profile guests and VIP Groups. My goal as VIP concierge was to provide hight standards of service in the most personalized way by observing guests to identity their preferences and adjust service accordingly, anticipating guests needs during each interaction. As Customer Service Agent I was responsible to delighting the guests with consistency excellent service. This role required commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.
Front Office Agent
Sea Side Resort and Spa 5* - Crete Region, GreeceGuest RelationsMay 2015 - November 2015 · 7 months
My main goal as Front Office Agent was to achieve high level of guests satisfaction in performing required services. My responsibility was greeting and recognizing the guests in the appropriate way, making and modifying reservation, rooms allocation, keep the billing of the guests in a proper arrangement, maximize the revenue through room sales and up-sell. I was responsible for caring with the guest experience.
The Address Downtown Dubai - Dubai, United Arab EmiratesF&B serviceAugust 2013 - April 2015 · 1 year and 9 months
Kharkiv National University of Radio Electronics - Kharkiv, UkraineSeptember 2007 - June 2012
UkrainianNative or fluent100%
RussianNative or fluent100%
- Communication skill
- Customer satisfaction
- Fast learning
- Leadership skills
- Strong computer skills
- Team work