Tetiana Biegunkova

Tetiana Biegunkova

Guest Relations Officer at Princess Cruises
Lives in Abu Dhabi, United Arab Emirates
over 6 months ago

Join Hosco and view Tetiana's full profile, it's free !


As a Hosco member, you will:
  • Make yourself visible to thousands of companies in the hospitality industry'
  • Join a community of 180'000+ students and professionals
  • Learn more with new articles & videos every week on hosco.plus
Join us

I'm available for interviews in UAE from 26th of October 2018.

I have eight years of experience in leading hospitality groups and cruise lines assessing customer needs and desires and answering ongoing customer questions to resolve issues and concerns. I have gained vast knowledge and international exposure in hospitality, which took me from Ukraine, to USA, to Greece, to the international cruise lines and, finally, to UAE. I developed my passion in Marketing, Sales and Public Relations and decided to change my career path from hospitality operations to marketing.

I’m interested in position for Sales & Marketing and would be extremely happy to continue growing and share my experience as a part of your team. I’m new to marketing but I believe that my customer service and travel experience and desire to work hard, learn fast and achieve the highest goals, make me a strong candidate for this vacancy .

Experience

  • Guest Relations Officer

    Princess Cruises - Santa Clara, CA, United States

    Guest Relations
    January 2016 - Now · 2 years and 11 months

    My role, as Princess Cruise Ambassador, is to perform several assignments in the Front Office department including Jnr Hotel Controller, Duty Agent, Concierge Agent in VIP Lounge and Customer Service Agent. As Jnr Hotel Controller I am conducting internal audits that accurately and thoroughly assess the adequately and conformity of onboard inventory, financial controls and practices, and addressing any findings to ensure compliance with company policies and standards. Jnr Hotel Controller position required operating and controlling Data4 Foreign Exchange Machines. As VIP Concierge Agent I was taking care for Elite Profile guests and VIP Groups. My goal as VIP concierge was to provide hight standards of service in the most personalized way by observing guests to identity their preferences and adjust service accordingly, anticipating guests needs during each interaction. As Customer Service Agent I was responsible to delighting the guests with consistency excellent service. This role required commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.

  • Front Office Agent

    Sea Side Resort and Spa 5* - Crete Region, Greece

    Guest Relations
    May 2015 - November 2015 · 7 months

    My main goal as Front Office Agent was to achieve high level of guests satisfaction in performing required services. My responsibility was greeting and recognizing the guests in the appropriate way, making and modifying reservation, rooms allocation, keep the billing of the guests in a proper arrangement, maximize the revenue through room sales and up-sell. I was responsible for caring with the guest experience.

  • F&B Captain

    The Address Downtown Dubai - Dubai, United Arab Emirates

    F&B service
    August 2013 - April 2015 · 1 year and 9 months

Education

  • Bachelor's Degree

    Kharkiv National University of Radio Electronics - Kharkiv, Ukraine

    September 2007 - June 2012

Languages

  • Ukrainian
    Native or fluent
    100%
  • Russian
    Native or fluent
    100%
  • English
    Professional working
    60%
  • French
    Notions
    20%

Skills

  • Communication skill
  • Customer satisfaction
  • Fast learning
  • Leadership skills
  • Strong computer skills
  • Team work
Connections
Gidea Van der Linde
Hotel Contoller (Internal auditor) at Princess Cruises
Deep Ramola
head chef at curry mahal
Goldi Chauhan
HSE & Hygiene Officer at Advanced Facilities Management (Group of BBIH), Abu Dhabi, UAE
Following
Sheraton Grand Hotel, Dubai
Dubai, United Arab Emirates
Other members
Ravindra Poojary
Abu Dhabi, United Arab Emirates
Govinda Luitel
Dubai, United Arab Emirates
Utpal Dhibar
United Arab Emirates
Hina Kaynat
Dubai, United Arab Emirates
Tanvi Desai
Dubai, United Arab Emirates
View 324038 members