Tetiana Molchanova

Tetiana Molchanova

Guest Relations at Kefaluka Resort Ultra All Inclusive 5* (Turkey)
Lives in Malta

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About me

Adaptable, efficiency-oriented hospitality worker with over 5 years of combined experience in hospitality management and sales.
My ambition is to gain challenging work experience in the Hotel Business where I can be a part of the success of a dynamic and innovative organisation.

Experience

3 years and 7 months

  • Guest Relations

    Kefaluka Resort Ultra All Inclusive 5* (Turkey) - Akyarlar, Turkey

    Guest Relations
    June 2018 - November 2018 · 6 months

    Handling guest inquiries in a courteous and efficient manner and report guest complaints to supervisors if no immediate solution could be found and assure follow up with guests. Tripadvisor 0 negative feedback in 2018 ; • Maintainedpositiverelationswithotherstaffanddepartments; • Coordinated with the requests of guests to other departments such as housekeeping, concierge, etc; • Answer guests phone calls in a nice courteous manner, handling their demands and concerns; • Fully conversant with all services and facilities offered by the hotel.

  • June 2016 -June 2017   Hostess

    Hotel  Palazzo Versace Dubai 5* - Dubai, United Arab Emirates

    F&B other
    June 2016 - June 2017 · 1 year and 1 month

    • Arranged a successful large gathering hosting 280 customers by providing them with exceptional food and beverage services within a two-hour period; • Addressed guest inquiries and issues, solved problems and provided product; • Organized reservations and walk-in parties to ensure guest satisfaction; • Arranged two birthday parties and brunch in one afternoon without compromising on the quality of service; • Tobeinchargeofclosingreports.

  • Information Desk

    Hotel Mardan Palace 5* - Antalya, Turkey

    Front Office reception
    March 2015 - May 2016 · 1 year and 4 months

  • Guest Relation

    Hotel "Rixos Beldibi" - Antalya, Turkey

    Front Office reception
    March 2014 - October 2014 · 9 months

Education

  • Master

    Kharkov Institute of Trade and Economics - Kharkiv, Ukraine

    September 2010 - March 2016

Languages

7 languages

  • Russian

    Native or fluent

  • English

    Native or fluent

  • Ukrainian

    Native or fluent

  • French

    Notions

  • Polish

    Notions

  • Turkish

    Notions

  • Dutch

    Notions

Personal information

Nationalities

  • Ukrainian

Date of birth

June 14th 1992

Skills

6 skills

  • • Excellent Communication Skills.
  • Friendly and positive
  • Punctuality
  • Self-motivated, proactive
  • Teamwork skills
  • Time management
Connections
Rajmilan Poudel
Hosco Partner Ambassador at hosco Ambassador Program
John Gilbert
Headwaiter/Supervisor at Kempinski Hotels San Lawrenz
Maryan Qardan
Receptionist at Hotel Apis
View 243 connections
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