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About me
Over 6 years as a Hotelier, I understand that I am in the business of serving memories and finding opportunities to go above and beyond for the Guests. As being part of leadership, my is critical in executing on business requirements, supporting the food and beverage team, and interacting with guest to enhance their experience and maximize profitability.
Experience
7 years and 8 months
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Food and Beverage Supervisor
DaVinci Hotel & Suites - Johannesburg, South Africa
F&B ManagementNovember 2023 - Now · 5 monthsOverall supervision, planning, controlling & coordination of all activities of the assigned outlet Ensuring high standards of quality control, hygiene, & health and safety in all areas of the assigned outlet Ensuring that profit margins are maintained; agreed costs are not exceeded through effective control systems and menu costing
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Head Waiter
Pullman Doha West Bay - Doha, Qatar
F&B serviceSeptember 2022 - October 2023 · 1 year and 2 monthsEnsuring high level of guest satisfaction by monitoring service quality Events coordination for weddings, events, graduations, birthdays & meetings Opera PMS trained & MICROS POS system trained Certificate of Completion: Events Operations & Events Planning
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Restaurant manager
Ocean Basket - Pretoria, South Africa
F&B ManagementNovember 2020 - September 2022 · 1 year and 11 monthsAchievements: Certificate of Completion: Food & Beverage Management Successful Project Management of Brand-New Restaurant
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Front Desk Agent
Kalahari Resorts and Convention Centers - Wisconsin Dells, WI, United States
ReceptionJanuary 2020 - October 2020 · 10 monthsAnswered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel. Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
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Food and Beverage Server
Ocean Basket - Irene, Centurion, South Africa
F&B serviceAugust 2019 - December 2019 · 5 monthsStayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
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Administrative Assistant
Swiss School of Management - Rome, Italy
AdministrationOctober 2018 - July 2019 · 10 monthsSupported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes. Rome International Business Week Representative & Winner The Moot Court Representative in Liege, Belgium
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Fine Dining Waiter
DoubleTree by Hilton Doha - Old Town - Doha, Qatar
F&B serviceJanuary 2018 - September 2018 · 9 monthsBrand-new ClawBBQ Doha Restaurant Opening The Hilton Way Certificate Food Handler Certificate of Completion.
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Food & Beverage Server
Ocean Basket - Pretoria, South Africa
F&B serviceAugust 2017 - December 2017 · 5 monthsShared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
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Administrative Assistant
Swiss School of Management - Rome, Italy
AdministrationAugust 2016 - July 2017 · 1 yearCo-Hosted International University Open Days Co-Hosted International Business Law Week Event
Education
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Certificate
Università Bocconi - Milan, Italy
January 2022 - February 2022Food and Beverage Management
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Bachelor in Business Administration
Swiss School of Management - Rome, Italy
October 2018 - July 2019Global Management Specialization Certificate of Completion – The Moot Court in Liege, Belgium Winner of the International Business Competition in Rome, Italy
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Higher Diploma Business Administration
Swiss School of Management - Rome, Italy
September 2016 - July 2017Certificate of Completion – International Business Law Conference in Rome, Italy
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Diploma Business Administration
Swiss School of Management - Rome, Italy
September 2015 - July 2016Certificate of Completion - Businet Conference in Edinburgh, Scotland
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Diploma Mechanical Engineering
Tshwane South TVET College - Pretoria, South Africa
January 2013 - June 2015Diesel Mechanics Practical's Auto-Electronics Practical's
Languages
1 language
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English
Full professional
Personal information
Nationalities
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South African
Competitions & Awards
1 competition
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The Moot Court
Certificate of Completion - Liège, Belgium
2019Skills
6 skills
- Booking Reservations
- Communcation
- Customer Service Skills
- F&B service
- Micros POS
- Team work
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