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Senior Events Manager
London Marriott Maida Vale Hotel - London, United KingdomEventsDecember 2016 - Now · 2 years and 1 month
Responsible for oversee groups and events operations; solve problems with creativity and innovative alternatives, identifying and overcoming challenges. Leading the events and groups team, customer budgets, maximize revenue and meet customer needs. Guarantee that all standards, policies, and procedures are followed, from pre and post event meetings, site inspections, to Sales turnover and client feedback. Manage the department in terms of payroll, hosts’ hiring, training and developing. Administrate group room blocks and meeting space, delegating bookings to the team and supporting them on providing great service. Make sure the team works together, assisting with the sales process when necessary. Focusing on Forecasting and maximizing profitability, organizing weekly and monthly reports with a detailed analysis of the business and possible trends identified. Great support to the Director of Sales and Marketing, to set a positive example for the hotel’s team, striving to improve service performance and celebrating achievements.
PortugueseNative or fluent100%
EnglishNative or fluent100%