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About me
A hotelier with 4 years of experience seeking for opportunities and growth as a individual. Open to changes and challenges
Experience
6 years and 8 months
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Assistant Guest Experience Manager
Sofitel - Manila, Philippines
Guest RelationsJanuary 2020 - Now · 4 years and 3 months- As an AGEM, I am responsible in assisting the senior management in the over all day to day operations whilst on duty. - Take lead on meeting all VIPs together with the butlers and providing personalised service and amenities. - Ensuring reports are done as scheduled. - Oversee daily movement of guest activities. - Resolve complaints and establish amicable relationship with guests, clients and customers of the hotel.
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Rooms Operations Coordinator
The Gaylord Opryland Nashville - Nashville, TN, United States
Rooms divisionAugust 2018 - August 2019 · 1 year and 1 monthAs a Rooms Divisions Coordinator, I was able to learn from the different branches of Rooms such as, Front Office, Concierge, Rooms Controller, Call Centre Representative and Night Auditor. As a Front Office Agent I was able to: - Responsible for check ins/out - Give information to guests regarding hotel facilities and convention venues - Complaint handling - Specialised in PMS As a Night Auditor I was able to: - Running reports - Correcting errors from day shifts - Control receipts from Food and Beverage department As a Concierge I was able to: - Assist guests with restaurant reservations - Sell tickets - Provide guests assistance As a Call Centre Representative I was able to: - Answer external/Internal calls - Assists guests with their reservation - Give information about the property and what to expect when they arrive - Coordinate with other departments within the hotel - Salesforce/Empower - PMS hotel reservation system As a Rooms Controller I was able to: - Balance the room count - Assign rooms to guests - Prioritize room assignments for VIP guests - Balance the house and make sure categories are not short on availability
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Guest Relations Coordinator Trainee
Majestic Hotel Group - Barcelona, Spain
Guest RelationsMay 2017 - October 2017 · 6 monthsBeing part of the Guest Relations team was one of the best experiences I have ever had. Collaborating with different departments of the hotel and attending to guests were the highlights of my internship. Dealt with guest complaints and VIP guests. Coordinated with different departments to anticipate guest arrivals and business partners in order to run a smooth guest experience of our clients.
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Food and Beverage Trainee
Harder Kulm, Jungfrau Top of Europe - Interlaken, Switzerland
F&B serviceJuly 2016 - November 2016 · 5 monthsServed restaurant guests with fine dining etiquette style and prepared mise en place on a daily basis for great representation of the property. Organized private dining events with Swiss dining style.
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Volunteer
Lighthouse Marina Resort - Manila, Philippines
EventAugust 2015 - November 2015 · 4 months -
Organizing Committee Member (Volunteer)
Lighthouse Marina Resort - Subic Bay Freeport Zone, Philippines
AdministrationAugust 2015 - November 2015 · 4 monthsWhile waiting for my college intake to start, I had a few months break. I volunteered in Lighthouse Marina Resort as part of organizing committee for the International Coast Cleanup. Which includes marketing, logistics and basically running the whole event with other members.
Education
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BA in Hospitality Management
Robert Gordon University Aberdeen - Hospitality and Tourism Management - Aberdeen, United Kingdom
November 2017 - June 2019 -
Higher Diploma Hospitality
BHMS Business & Hotel Management School - Lucerne, Switzerland
November 2015 - May 2019 -
International Baccalaureate
Brent International School - Subic Bay Freeport Zone, Philippines
August 2013 - May 2015Higher Level classes: Biology, English Literature and Business Management. Standard level: Theatre, Spanish and Math
Languages
4 languages
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English
Native or fluent
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Tagalog
Native or fluent
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Spanish
Full professional
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German
Limited working
Personal information
Nationalities
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Philippine
Date of birth
August 05th 1997
Skills
8 skills
- Medallia
- Miscrosoft excel
- MS Word, MS Excel
- Opera
- Outlook
- PMS
- PMS Tesipro
- Powerpoint
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