Tharaka Nuwan

Tharaka Nuwan

IT & Networking Specialist at InterContinental Hotels Group® - Dubai Festival City
Lives in Dubai, United Arab Emirates
over 6 months ago

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People find me to be a self motivated team player with excellent communication skills. For the past 5 years I have been working with leading hospitality industry hotel. The knowledge and prospective that I gained during my tenure is my strength now. And I attribute this success to my ability to plan, schedule and handle many different tasks at once.

Experience

  • IT & Networking Specialist

    InterContinental Hotels Group® - Dubai Festival City - Dubai, United Arab Emirates

    IT
    July 2016 - Now

    1. Plan projects in order to accomplish its goals within constraints such as time, cost and agreed quality standards. 2. Taking care of IT Department and supervising IT Staff when in absence of IT. Manager. 3. Installing, supporting and maintaining new server hardware and software infrastructure. 4. Maintain the documentation of the telephone system configuration and line patching. 5. Managing & troubleshooting IP telephony system Responsible for troubleshooting and configuring the AVAYA PABX assuring that it’s working properly and without any faults. 6. Successfully Update the EPBX & LAN cabling of Hotel. 7. Standardized the Entire network, servers & workstations as per brand standard. 8. Installed the FCT machine with EPEX which directly affect cost of telephone billing is less 40% 9. Configured admin call track feature with opera. 10. Increase the rate of internet plan 20% which direct affect internet revenue. 11. For improve guest feedback & service placed the rental printer & new Pc in business center. 12. Successfully implement the renovation hotel LAN, WLAN, Fire alarm, PA system, EPBX Installation, CCTV camera, TV setup & optical fiber installation. 13. Management of entire Network including Lease Lines, Router, Switches, Patch panel Etc. 14. Implement policies & restriction for blocking websites through firewall ( Cyberoam IR25A) 15. Using Cyberoam IR25A Firewall systems. 16. Managing LAN with 165 Clients with domain controller, DHCP, Proxy Server. 17. Manage & troubleshoot Navotech software (EPBX Call Summary software) 18. Troubleshoot Guests VPN, Mail & Wireless Problems. 19. Configured & Installed Access Points of Cisco, Linksys, Senao, smc, DLink, TPlink, Etc. 20. Understand all the hotel network infrastructure and communication system. 21. Responsible for the high availability of the high speed internet system, gateway, internet line and VPN tunnels. 22. Suggesting and providing IT solutions to business and management problems; ensuring that all IT equipment complies with industry standards; 23. Working closely with other departments/organizations and collaborating with other IT staff. 24. Maintain existing network hardware, including firewall, routers, switches, wireless access points, video conferencing terminal and wiring to ensure consistent access to hotel and internet resources. 25. Design; Implement Preventive Maintenance for all IT hardware & Software. 26. Understand all the hotel network infrastructure and communication system. 27. Implement network changes on Cisco Catalyst, ASA and ASR Devices 28. ISA Server Management. 29. Systems, district wide server backup, routine maintenance programs, etc.) For the purpose of ensuring efficient operations. 30. Manages servers and network resources including network applications for the purpose of delivering services in compliance 31. Administers systems and servers related to district LAN and WAN (e.g. email systems, accounts, workstation ID, IP assignments, 32. Troubleshoot latency and packet loss using packet analyzers 33. Troubleshoot IP routing and switching (Cisco Router, Cisco Switch) 34. Fully in charge of IT Dept. and all of its related issues related IT and AV. 35. Checking daily backups, all system interfaces, Server hardware and logs. 36. Work and manage suppliers for any Software/ Hardware conflicts. 37. Did installation and implementation of Micros 9700 V.5 Workstation 38. Taking full charge for PolyCom Video Conferencing systems. 39. Using Opera V5.3 PMS Systems. 40. Develop and adapt any ideas that bring IT services to higher management. 41. Taking care of CCTV camera and monitoring recording system as on request of Security manager. 42. Recover any gaps that might face IT Dept. and come up with plans to advance its operations. 43. Build strong internal working relationships with all hotel department. 44. Taking care of samsotech application for guest passport scanning and Data Storage for CID. 45. Taking care of VICA Passport Scanning application and DTCM website management. 46. Work closely with Development and Operation teams supporting business applications 47. Administrating & troubleshooting SUN Accounting System 48. Troubleshooting & Maintain Ving card Door Lock system 49. Administrating & troubleshooting Bio Star Finger Print HR System 50. Monitoring & troubleshooting Bio Star Finger Print IP Devices 51. Micros Simphony 1.6 EMC Creating new items , Employee Creating & permission, Happy Hours , Item Condiment Creating ,Item deletion and discount configuration. 52. Troubleshooting & Maintain Food & beverage material control system (FBM) 53. Troubleshooting & maintain HR Employee Management system (Civilsoft ,Employee self serves portal ) 54. Administrating & maintain Guest feedback and monitoring system QMS ( Quality management system ) 55. Troubleshooting and maintenance of Kiosk restaurant reservation system. 56. Managing centralized networking with supersign TV software. 57. Troubleshooting & Maintain Sun Accounting system (Installing, Monitoring, User policies adding.

  • IT Engineer

    Rixos Bab al bahr Hotel, Ras al khaimah 5* - Ras Al-Khaimah, United Arab Emirates

    IT
    January 2016 - July 2016

    1. Provide support to hotel users and hotel guests. 2. LAN and WLAN testing and Maintenance. 3. Troubleshooting of laptop and computer hardware issues. 4. Administrative control Electronic Door Lock System. 5. Troubleshooting and maintenance of CCTV IP Cameras. 6. Managing and updating Active Directory and user policy. 7. Managing Microsoft Exchange users. 8. Troubleshooting and maintenance of Kiosk restaurant reservation system. 9. Scheduling and managing Backups with Symantec Backup Exec 3600 backup appliance. 10. Troubleshooting Fidelio Materials Control (FMC), Fidelio Suite 8, Micros Point of Sell 9700, SUN system, application interface Related issues. 11. Managing HP MSM760 Wi-Fi Access point Controller.

  • IT Technician

    Lavender Group of Hotels Dubai 4* - Dubai, United Arab Emirates

    IT
    January 2013 - November 2015

    1. Design; Implement Preventive Maintenance for all IT hardware & Software. 2. Using Opera V5.0.02.02 PMS Systems. 3. Managing full building Wi-Fi Coverage in constant stage. 4. IT Dept. and all of its related issues related IT and AV. 5. Checking daily backups, all system interfaces, Server hardware and logs. 6. Work and manage suppliers for any Software/ Hardware conflicts. 7. Did installation and implementation of Micros 9700 V.3. 8. Windows 2008 Microsoft Exchange server Administration. 9. Taking care of CCTV camera and monitoring recording system as on request of Security manager. 10. Recover any gaps that might face IT Dept. and come up with plans to advance its operations. 11. Maintain the documentation of the telephone system configuration and line patching. 12. Responsible for the high availability of the high speed internet system, gateway, internet line and VPN tunnels. 13. Manage local implementation projects & testing of applications and hardware upgrades. 14. installing, supporting and maintaining new server hardware and software infrastructure; 15. Suggesting and providing IT solutions to business and management problems; ensuring that all IT equipment complies with industry standards; 16. Working closely with other departments/organizations and collaborating with other IT staff. 17. Maintain 'back-up' of all network devices, PBX and other software related to communication systems (call accounting, high speed internet) 18. Using Barracuda Network Firewall systems. 19. Monitoring & troubleshooting Bio Star Finger Print IP Devices. 20. Taking full charge of QTA application for guest passport scanning and Data Storage for CID. 21. Administrating & troubleshooting IP TV (Palvision ) 22. Administrating & troubleshooting ACCPAC Accounting System 23. Work closely with Development and Operation teams supporting business applications. 24. Build strong internal working relationships with all hotel department.

Education

  • Computer Hardwar and Specialist Networking

    National Apprentice and Industrial Training Authority - Kandy, Sri Lanka

    January 2011 - March 2012

    Computer Hardwar and Specialist Networking

  • Computer Hardware and Networking Microsoft Windows 7, Configuring M.C.T.S (70-680)

    Department of Computer Engineering University of Peradeniya - Kandy, Sri Lanka

    April 2010 - October 2012

    Computer Hardware and Networking Microsoft Windows 7, Configuring M.C.T.S (70-680)

  • Diploma in I.C.T & Network C.C.N.A (640-802)

    IDM Affiliated Camp - Kandy, Sri Lanka

    March 2010 - October 2012

    Diploma in I.C.T & Network C.C.N.A (640-802)

Languages

  • English
    Native or fluent
    100%

Skills

  • ACCPAC
  • Bio Star Finger Print
  • Civilsoft HR System
  • FBM food & beverage material control system
  • Micros Simphony
  • Opera PMS V5 .3
  • Opera PMS V5 ( Installing User Setup, User Policie
  • SMART BUTLER System
  • SUN Accounting System
  • Ving Card Door System
Connections
Nicholas Ssengonzi
Training as an Assistant IT Coordinator at Wyndham grand hotel manama
Niluk Perera
Assistant Manager IT at Taj Hotels Resorts and Palaces - Taj Samudra Colombo
Nodirbek Makhmudov
waiter at lavash cafe
View 12 connections
Following
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