Thomas Feiner

Thomas Feiner

General Manager at Renue Systems
Lives in Dubai, United Arab Emirates
over 6 months ago

Join Hosco and view Thomas's full profile, it's free !


As a Hosco member, you will:
  • Make yourself visible to thousands of companies in the hospitality industry'
  • Join a community of 180'000+ students and professionals
  • Learn more with new articles & videos every week on hosco.plus
Join us

Business leader with solid track record and longstanding management experience in the hospitality and facility management industry. Multi-lingual and confident in cultural diverse environments, having worked in an international setting since 2007 in various countries in continental Europe, North America, and the Middle East. Articulate and persuasive team player with good inter-personal skills and a genuine interested in developing and leading people. Driven by bottom-line profitability and KPIs, without losing focus on ethical practices, company values, people, process and quality.

Experience

  • General Manager

    Renue Systems - Dubai, United Arab Emirates

    Management
    September 2015 - Now

    Successful launch and operation of a diverse facility management company with strong focus on specialized deep cleaning services. Creation of all Policies, Standard Operating Procedures, Manuals & Training (Service, Communication, Risk Management, Safety) Creation and Execution of Budgets & KPI’s while maximizing Revenue, Liquidity & Earnings and dampening costs Creation of the Brand Identity and Culture and positioning the company as market leader in specialized applications

  • Residence Manager

    Rosewood Abu Dhabi - Abu Dhabi, United Arab Emirates

    Rooms division
    January 2013 - September 2015

    overlooking the seamless opening and operation of 189 hotel rooms and 137 ultra luxury residences including Front Office, Bellman, Doorman, Concierge, Valet, Limousine Services, Residence Reception, Residence Operation. Successfully developed and implemented all operational processes prior and past the opening. Achieved 93% guest satisfaction (Market Matrix) within the first year which positioned the hotel amongst the top 3 of the collection Newly developed all policies and procedures for Rosewood Residences, which include Fully Serviced Hotel Residences, Managing Unfurnished Residences on behalf of the landlord (Mubadala) as well as privately owned penthouses.

  • Ass. Manager Front Office

    Park Hyatt Abu Dhabi - Abu Dhabi, United Arab Emirates

    Rooms division
    August 2011 - December 2012

    Pre-opening recruitment of a multicultural team of 100 employees from 17 countries for various front of house positions. Preparation and configuration of the hotels PMS system OPERA and the telephone messaging system Triton. Planning and implementing of the Front Office Operation including Guest Services, Front Desk, Concierge, Bell, Door and Valet. Strategic planning and organizing of all trainings prior and post the pre-opening. Creating and reviewing all policies and procedures according to Hyatt International standards. Implementation of Hyatt’s guest loyalty program Gold Passport including the training and system implementation. Responsible for the day-to-day operation.

Education

  • Master Hotel Management

    Hotelfachschule Pegnitz - Pegnitz, Germany

    February 2008 - January 2010

Languages

  • English
    Native or fluent
    100%
  • German
    Native or fluent
    100%
  • French
    Notions
    20%

Skills

  • Budgeting & Forecasting
  • Hotel Pre-opening
  • multi site operations
  • New business development
  • Organizational Leadership
  • Performance Optimization
  • P&L Responsibility
  • Profitability Improvement
  • Project management
  • Strategic Planning & Implementation
Connections
Stefanos Terzakis
Manager at Costa Lindia Beach Resort
Ankit Awal
Bartender at Madinat Jumeirah
MUHAMMAD SAIFUL ISLAM
Senior Executive - Front Office & Reservation at Nazimgarh Garden Resort
View 14 connections
Following
Emirates Grand Hotel
Dubai, United Arab Emirates
Atlantis The Palm
The Palm Jumeirah, Dubai, United Arab Emirates
Other members
Karin Likkasittiphan
Dubai, United Arab Emirates
Rachit Shah
Dubai, United Arab Emirates
Gustavo Pereira
Deira, Dubai, United Arab Emirates
Rajmilan Poudel
Kathmandu, Nepal
Blanka Sabová
Dubai, United Arab Emirates
View 313294 members