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Business leader with solid track record and longstanding management experience in the hospitality and facility management industry. Multi-lingual and confident in cultural diverse environments, having worked in an international setting since 2007 in various countries in continental Europe, North America, and the Middle East. Articulate and persuasive team player with good inter-personal skills and a genuine interested in developing and leading people. Driven by bottom-line profitability and KPIs, without losing focus on ethical practices, company values, people, process and quality.
HKO Group - Dubai, United Arab EmiratesManagementSeptember 2015 - Now
Successful launch and operation of a diverse facility management company with strong focus on specialized deep cleaning services. Creation of all Policies, Standard Operating Procedures, Manuals & Training (Service, Communication, Risk Management, Safety) Creation and Execution of Budgets & KPI’s while maximizing Revenue, Liquidity & Earnings and dampening costs Creation of the Brand Identity and Culture and positioning the company as market leader in specialized applications
Rosewood Abu Dhabi - Abu Dhabi, United Arab EmiratesRooms divisionJanuary 2013 - September 2015
overlooking the seamless opening and operation of 189 hotel rooms and 137 ultra luxury residences including Front Office, Bellman, Doorman, Concierge, Valet, Limousine Services, Residence Reception, Residence Operation. Successfully developed and implemented all operational processes prior and past the opening. Achieved 93% guest satisfaction (Market Matrix) within the first year which positioned the hotel amongst the top 3 of the collection Newly developed all policies and procedures for Rosewood Residences, which include Fully Serviced Hotel Residences, Managing Unfurnished Residences on behalf of the landlord (Mubadala) as well as privately owned penthouses.
Ass. Manager Front Office
Park Hyatt Abu Dhabi - Abu Dhabi, United Arab EmiratesRooms divisionAugust 2011 - December 2012
Pre-opening recruitment of a multicultural team of 100 employees from 17 countries for various front of house positions. Preparation and configuration of the hotels PMS system OPERA and the telephone messaging system Triton. Planning and implementing of the Front Office Operation including Guest Services, Front Desk, Concierge, Bell, Door and Valet. Strategic planning and organizing of all trainings prior and post the pre-opening. Creating and reviewing all policies and procedures according to Hyatt International standards. Implementation of Hyatt’s guest loyalty program Gold Passport including the training and system implementation. Responsible for the day-to-day operation.
Hotelfachschule Pegnitz - Pegnitz, GermanyFebruary 2008 - January 2010
EnglishNative or fluent100%
GermanNative or fluent100%
- Budgeting & Forecasting
- Hotel Pre-opening
- multi site operations
- New business development
- Organizational Leadership
- Performance Optimization
- P&L Responsibility
- Profitability Improvement
- Project management
- Strategic Planning & Implementation