Tianle Yu

Tianle Yu

Travel Expert at Kuoni Tumlare
Lives in Geneva, Switzerland
over 6 months ago

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Experience

  • Travel Expert

    Kuoni Tumlare - Zürich, Switzerland

    Customer Service
    March 2011 - Now · 7 years and 11 months

    This position is to provide dedicated support to ensure customer satisfaction throughout trips and to provide efficient solutions to any problems that may arise. Meanwhile the role also concerned the last minute booking and changes. This role is expected to function as local PR agents and sales supports in order to maintain existing customer relationships and to promote future business. Customer Service Executives will handle all incoming calls for all leisure group customers travelling within Europe. I also check itineraries to make sure smooth running of tours and itinerary feasibility as/when require, meet / greet clients / tour leaders during and outside office hours as/when require, attend tours, inspections, or provide onsite inspection / support if/when required.

  • Pre Opening Team

    Courtyard Marriott Basel - Basel, Switzerland

    F&B service
    February 2010 - February 2011 · 1 year and 1 month

  • Banqueting Staff

    Hotel Allegro Grand Casino Kursaal - Bern, Switzerland

    Events
    September 2009 - January 2010 · 5 months

  • Project Management Associate

    SSTH Swiss School of Tourism and Hospitality - Chur, Switzerland

    Other
    August 2008 - May 2009 · 10 months

  • Customer Sales Representative

    Grand Hyatt Shanghai - Shanghai, China

    Sales & Marketing
    June 2008 - August 2008 · 3 months

Education

  • Master of Business and Administration

    EU of Business School - Geneva, Switzerland

    October 2016 - Now

    EU university has been rewarded Nr. 1 by CEO Magazine in 2016 and 2017, and 14th by QS Top MBA in 2017. High academic and experienced professors with real business cases during MBA study. Course emphasis: Finance Accounting Digital Marketing International Marketing HR management Strategic Management

  • High diploma of Hospitality and Tourism Management

    SSTH Swiss School of Tourism and Hospitality - Passugg, Switzerland

    August 2006 - June 2009

    SSTH is a member of the world's No.1 Ecole hôtelière de Lausanne (EHL) Group and a part of the Swiss Hotel Association family, with 3.000 hotels.

Languages

  • Mandarin
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • German
    Full professional
    80%
  • French
    Limited working
    40%
Following
Hosco
Geneva, Switzerland
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