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Kuoni Tumlare - Zürich, SwitzerlandCustomer ServiceMarch 2011 - Now · 7 years and 11 months
This position is to provide dedicated support to ensure customer satisfaction throughout trips and to provide efficient solutions to any problems that may arise. Meanwhile the role also concerned the last minute booking and changes. This role is expected to function as local PR agents and sales supports in order to maintain existing customer relationships and to promote future business. Customer Service Executives will handle all incoming calls for all leisure group customers travelling within Europe. I also check itineraries to make sure smooth running of tours and itinerary feasibility as/when require, meet / greet clients / tour leaders during and outside office hours as/when require, attend tours, inspections, or provide onsite inspection / support if/when required.
Pre Opening Team
Courtyard Marriott Basel - Basel, SwitzerlandF&B serviceFebruary 2010 - February 2011 · 1 year and 1 month
Hotel Allegro Grand Casino Kursaal - Bern, SwitzerlandEventsSeptember 2009 - January 2010 · 5 months
Project Management Associate
SSTH Swiss School of Tourism and Hospitality - Chur, SwitzerlandOtherAugust 2008 - May 2009 · 10 months
Customer Sales Representative
Grand Hyatt Shanghai - Shanghai, ChinaSales & MarketingJune 2008 - August 2008 · 3 months
Master of Business and Administration
EU of Business School - Geneva, SwitzerlandOctober 2016 - Now
EU university has been rewarded Nr. 1 by CEO Magazine in 2016 and 2017, and 14th by QS Top MBA in 2017. High academic and experienced professors with real business cases during MBA study. Course emphasis: Finance Accounting Digital Marketing International Marketing HR management Strategic Management
High diploma of Hospitality and Tourism Management
SSTH Swiss School of Tourism and Hospitality - Passugg, SwitzerlandAugust 2006 - June 2009
SSTH is a member of the world's No.1 Ecole hôtelière de Lausanne (EHL) Group and a part of the Swiss Hotel Association family, with 3.000 hotels.
MandarinNative or fluent100%
EnglishNative or fluent100%