Tiffany Mavrommatis

Tiffany Mavrommatis

Customer Service Representative at Nella Food Equipment & Cutlery
Lives in London, United Kingdom
over 6 months ago

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Dynamic, versatile professional with over 9 years of experience gaining strong insights into consumer behavior while working in customer-facing service roles. Polished, positive-minded professional with can-do attitude, backed by Special Events & Destination Tourism Diploma.

Experience

  • Customer Service Representative

    Nella Food Equipment & Cutlery - Toronto, Canada

    Customer Service
    November 2015 - February 2018 · 2 years and 4 months

    Supervised service team, and facilitate new-hire training. Ensure customer service team operates in adherence to brand standards, and lead efforts to ensure delivery of exemplary service in this high-volume retail store. Coordinate orders and shipments , and resolve all customer issues. Served as the main liaison between customers, management and sales team. Gained thorough knowledge of company systems and procedures, opening and closing tasks, and customer order shipments. Mentored new customer service associates to contribute to the store’s positive culture. Conducted weekly walk-throughs with the floor manager to discuss interior visual displays, including store window presentation.

  • Customer Service Representative

    Grand International Trading - Mississauga, Canada

    Customer Service
    July 2014 - October 2015 · 1 year and 4 months

    Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently while answering product questions with up-to-date knowledge of sales and promotions. Set up and explained client memberships; collected business licences, give tour of the warehouse, and present promotions. Create and maintain an organized database to develop promotional sales. Collaborated with peers, supervisors, and other staff to deliver optimal customer services.

  • Customer Service Representative

    Danier Leather Outlet - Mississauga, Canada

    Customer Service
    October 2011 - August 2014 · 2 years and 11 months

    Operated a cash register for cash, check and credit card transactions with 100% accuracy while providing efficient customer service. Supervised and directed all merchandise and shipment processing. Responsible for training new customer service associates.

  • Sales Associate

    Paderno Factory Store - Mississauga, Canada

    Customer Service
    October 2007 - December 2010 · 3 years and 3 months

    Educated customers about the brand to incite excitement about the company’s mission and values. Operated a POS system to itemize and complete customer purchases. Scheduled weekly inventory pickups and deliveries with vendors. Designed displays to make the store experience interactive, engaging and reassuring.

  • Kitchen Staff

    Pearson Convention Centre - Brampton, Canada

    F&B kitchen
    May 2007 - August 2008 · 1 year and 4 months

    Prepped food for events. Designed salad and dessert plates for service. Worked the back line for meal preparation and event service.

Education

  • Special Events & Destinations Tourism Diploma

    George Brown College - Toronto, Canada

    September 2007 - April 2009

Languages

  • English
    Native or fluent
    100%

Skills

  • Able to multi-task
  • Customer relationships
  • Energetic, friendly
  • Exellent communication
  • Flexible and patient
  • Good problem-solving
  • Great customer service
  • Very organized
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