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I am a Bcom graduate in Hospitality, Tourism Management and Public Relations. I also hold a Diploma in Management. I am multi-lingual and very aware of cultural sensitivities in respect of different organizations and people which makes me an excellent team player.
My hotel experiences has made me a passion-driven person for providing a top-quality customer service to create memorable experiences for guests.
I wish to bring my knowledge, skills and commitment to excellence to your company’s innovative environment.
I am flexible to travel and welcome the opportunity to work overseas in the hospitality industry.
Kempinski Seychelles Resort - Victoria, SeychellesSales & MarketingJanuary 2018 - Now · 1 year and 2 months
o Prepare daily report to DOSM o Prepare banquet event orders for resort events. o Manage Opera blocks under sales and catering o Plan and organize monthly Fam Trip chart for DOSM and ADOS o Coordinate and manage schedules, filing important documents and communicating relevant information to ADOS and DOSM o Mail queries, planning and organizing Fam trip site inspections and hosted dinners o Carry out site inspections and hosted dinners o Assist in the preparation and organizing of promotional material for events o Handle the processing of all orders with accuracy and timeliness Ensure the adequacy of sales-related equipment or material o Order and manage store requisition , carry out monthly sales inventory o Prepare, process and file purchase orders as per standard and procedure o Prepare, process (draft, sign internally and externally) and file annual (FIT) contracts, Brochure agreements and Marketing agreements o Prepare and process complimentary forms for upcoming guests and travel agents o Plan, organize and execute exclusive private dinner events for various venues. o Prepare, process and file invoice payments for private events (Proposal dinners, gift vouchers) o Prepare event menu cards for events. o Assist with private small wedding groups o Negotiate and liaise with suppliers and handle purchase orders for new corporate gifts
Constance Ephelia Resort - Victoria, SeychellesGuest RelationsJune 2017 - August 2017 · 3 months
Welcoming VIP Guests upon arrival with the checking formalities in the Villa o Assisted the guests with packing and unpacking the luggage o Booking of restaurants and activities around the resort o Assisted the guests with the daily programs during their overall stay o Arranged surprising set ups to guests special occasions ( wedding anniversaries, birthdays and honeymooners) o Maintained communication with the guests before arrival, during their stay and after their departure
Food and Beverage Trainee
Constance Ephelia Resort - Victoria, SeychellesF&B serviceMay 2017 - June 2017 · 2 months
Welcoming guests in the restaurant and escorting them into their tables o Order taking for lunch and dinner o Coordinated preferences, Allergies and dietary restrictions of the guests with the chef o Attended the guests during their dinner experience o Clearance and polishing of Cutleries and dishes. o Worked with 5 different Cuisine restaurant (Asian Chinese, Mediterranean, French Signature, Local Cuisine and Multinational Buffet Style). o Cross exposure with Sommelier
Guest Relations Trainee
Constance Ephelia Resort - Victoria, SeychellesFront Office receptionApril 2017 - May 2017 · 2 months
Receiving and greeting Guests upon arrival. o Confirming their booking o Preparing departure letters o Billing and cashiering o Handling Complaints o Upon management approval, Late Check Outs
Constance Ephelia Resort - Victoria, SeychellesSales & MarketingFebruary 2017 - April 2017 · 3 months
Prepare program and function sheets for events Assist with guided visit of Ephelia Resort Assist with hosted Lunch and dinner with Tour Operators Assist for the preparation, execution and post event Provide assistance with Group Check-In Procedures for above 100 people Assist on preparing wedding overview for prospective guests. Meeting up with prospective guests for negotiation of the proposed planned event. Manage and update inventory stock for Sales department Follow up with requisition on weekly basis. Update System on privilege card holders Follow up with daily Showroom availability and transport arrangement for guided visit.
PR Development and Communication Trainee
Financial Service Institute - Beau Bassin-Rose Hill, MauritiusFinance/AccountingSeptember 2016 - February 2017 · 6 months
Guest Relations Trainee
Paradise Cove Boutique Hotel - Grand Baie, MauritiusFront Office receptionMarch 2016 - June 2016 · 4 months
Bcom Tourism,Hospitality Management and Public Relations
Curtin University - Quatre Bornes, MauritiusAugust 2013 - June 2016
Diploma in Management
Challenger Institute of Technology - Quatre Bornes, MauritiusJuly 2012 - August 2013
HindiNative or fluent100%
FrenchNative or fluent100%
EnglishNative or fluent100%
- Effective time management
- Good Communication Skills
- Interpersonal skills
- Public Relations Skills
- Team management skills