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I am proud to have worked in the housekeeping industry for 10 years. Having entered into this field as a trainee, I have worked my way up through hard work and determination.My experience is bolstered by the proper certifications. I thoroughly enjoy working within a team atmosphere and I have always boasted the ability to train subordinates. I thank you for taking the time to peruse my talents and look forward to joining your esteemed organization.
Pullman Dubai Creek City Centre - Deira, Dubai, United Arab EmiratesOtherJanuary 2014 - September 2018 · 4 years and 9 months
Maintain clear and efficient communication and coordination with the Front Office and engineering departments Conducts training and in-service training to explain policies, work procedures, and to demonstrate the use and maintenance of equipment Checks guest rooms prior thereafter daily to ensure that the standard is maintained for the duration of the guest stay Maintenance requests in order to comply with the hotel’s established quality standards and ensure guest satisfaction Ensure all house persons have a checklist and that all tasks are being completed to standards in a timely manner Excellent attention to detail with high levels of successful communication Resolving any guest problems or complaints when possible and ensuring management are kept informed as well as update Guest profile about issue avoiding future any issues Maintenance requests in order to comply with the hotel’s established quality standards and ensure guest satisfaction To supervise the Housekeeping operations ensuring that the hotel standards and procedures are fully known and followed Ensure that pantries properly stock with linen, Guest Supplies, cleaning Supplies according to the established per stock To assist in the Inventory of Linen and Equipment’s Knows the Fire and Safety procedures of the hotel (Evacuation system, Fire cabinet areas) Carrying out any other duties as may be reasonably required by management
Pullman Dubai Creek City Centre - Deira, Dubai, United Arab EmiratesHousekeepingNovember 2012 - November 2013 · 1 year and 1 month
Opens & Closing the department, checking the emails and the reviews logbook from previous shifts for any special requests and special instructions Responsible for key control, issues and receives Answer phone inquiries as per the hotel standards, records, messages and requests Updates the system with current room status, feeds relevant data in the computer Maintain all attendance records, all special cleaning tasks, keeps all the files, record all repair and maintenance deficiencies Familiarity with the policies and the procedures relating to the fire emergencies, evacuation and first aid. Assigning the staff in their respective areas on a daily basis Record all the maintenance in the HotSoS , Rex and follow up with engineering physically if it is complete Have a proper communication to another department, especially in Front Office and Engineering regarding room status Making Oasys payroll every cutoff for the HK department
Guest Service Associate
Sofitel - Deira, Dubai, United Arab EmiratesHousekeepingJuly 2007 - October 2012 · 5 years and 4 months
Deliver excellent customer service, at all times Cleaning arrival rooms according to HK SPV Maintain high standards of cleanliness and presentation in all back-of-house areas and customer areas Service all bedrooms and corridors, in line with company policy Create and work with daily job from the room status list, arrivals and departures Store all soiled and clean laundry in line with company policy and complete the required documentation Fulfill all reasonable requests from guests, to ensure their comfort, satisfaction and safety Report any security issues to line Supervisor
St`Anthony`s boys College Srilanka - Dubai, United Arab EmiratesJanuary 2003 - November 2003
- Ability to learn quickly
- Active listening
- Instruting and coaching
- Management of Material Resources
- Serving the Customer
- Time management