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Hello to everybody,
my name is Tiziana Gulino,
I’m 30 years old and I come from Italy.
I am a receptionist with 5 years qualified experience gained within luxury hotels and 4 stars as well.
I enjoy working in an positive environment and with people which create team,in order to end your shift successfully.
I love getting in touch with guests and helping them,in everyday moments. I’m very proud when the feel at ease and leave a positive news about you behave with them.
I managed with software “Opera” ( Micros Fidelio) and in my recent job as Front office agent at Donnafugata Golf Resort,I received Sheraton standards training.
Front Office Supervisor
Villa del Lauro and Destefano Palace Luxury Hotel - Ragusa, ItalyFront Office receptionMay 2018 - Now · 7 months
I'm working now In two these Hotels, they belomgs to the same company and this here as Front Office Manager has been a new experience, which taught a lot of resposabilities for me. Is it very special if someone is pleased to come in the same hotel for a second time, is it one of the biggest proud you could receive from your job. There is the resposability of housekeeping dpt, breakfast dpt and for the whole stay as well.
Antico Convento dei Cappuccini - Ragusa, ItalyFront Office receptionJune 2017 - April 2018 · 11 months
Answered, transferred incoming phone calls and filed guest correspondences. Welcomed guest assisted groups or individual with check-in/check-out process in general and through OTA such as Booking or Expedia, using the software system “Geina”. Managed walk-in reservations, showing rooms available and bargaining price of entire stay. Assisted guests to arrange leisure activities nearby the village (spa, restaurants, excursions, theatre tickets, transportations, local events and attractions),ensuring to receive a positive on-line reviews of transaction. Prepared check out receipts/invoices, pending invoices to agency and collected payments ensuring cash register balanced. Cash management. Room service and breakfast service whether necessary. Coordinated little conferences in meeting space area ensuring the right process of the event.
Bachelor’s degree in Foreign Languages“Scienze per la Comunicazione Internazionale”
University of Catania - Hospitality and Tourism Management - Catania, ItalyOctober 2008 - March 2013
Scienze per la Comunicazione Internazionale” degree mark 105/110
ItalianNative or fluent100%
- Ability to multitask
- Ability To Prioritize
- Opera PMS
- Positive can do attitude
- Positive minded
- Problem solver
- Situation handling
- Solution oriented