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About me
Experienced food and beverage manager with over 20 years’ experience in casual and fine dining hospitality establishments. Strong operations professional with skilled in Catering, Negotiation, Coaching, Customer Relationship Management and Hospitality Industry. Motivator and leader comfortable with supervising service team of over 100 employees. Credited with implementing cost-savings measures. Comfortable in fast-paced environment to provide quality service for patrons while effectively mentoring new staff.
Experience
20 years and 7 months
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Food & Beverage Manager
Champneys Health Resorts - Henlow, United Kingdom
F&B ManagementDecember 2017 - June 2018 · 7 monthsUnder the direction of Resort General Manager, served as head of Food & Beverages division for Champneys Henlow. Champneys is one of the first Spa Resorts in the UK. The responsibilities included managing multiple in-house venues. As the UK’s original health resort hosts many national and international dignitaries and entertainment events throughout the year. Worked closely with the general manager to develop long term strategic planning and setting objectives for this fine hospitality services. Day to day operational responsibilities included recruitment, training and supervision of senior staff for the F&B division, budget, payroll, performance measurements for the programs and services. The responsibilities also included planning, coordination and overall management of major events for many national and international organizations including events for government dignitaries. Closely worked with the unit managers to develop and deploy menus and themes for the F&B operation.
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Head of Department Rajinda Pradesh
Centerparcs UK - York, United Kingdom
HousekeepingJuly 2015 - September 2017 · 2 years and 3 monthsCenter Parcs is one of the finest Resort in the UK. Rajinda Pradesh is the only fine dining restaurant in the Resort. Provide professional support & service to the Village Food & Beverage Manager to assist in meeting strategic goals for the establishment. Developed and implemented Food and Beverage promotions, strategies objectives and special events planning, to deliver an excellent Guest and Member experience. Also manage, train, and develop the team members and work within all budgeted guidelines. Oversee operations of Food & Beverage. Maintain exceptional levels of customer service Assist with annual and mid-year appraisals with team members. Manage guest queries in a timely and efficient manner. Work within budgeted guidelines. Assist in setting departmental targets and objectives, work schedules, budgets, and policies and procedures. Develop menus with other members of Food & Beverage team. Accountable for monthly stock takes. Incentivize team members to maximize sales and revenue. Comply with Village security, fire regulations and all health and safety legislation
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Assistant F&B Manager
Hilton Stanstat Hotel - York, United Kingdom
F&B ManagementDecember 2014 - June 2015 · 7 monthsProvide professional support & service to the Deputy Manager to assist in meeting strategic goals for the establishment. Developed and implemented Food and Beverage promotions, strategies objectives and special events planning, to deliver an excellent Guest and Member experience. Also manage, train, and develop the team members and work within all budgeted guidelines. Oversee operations of Food & Beverage outlets. Maintain exceptional levels of customer service Assist with annual and mid-year appraisals with team members. Manage guest queries in a timely and efficient manner. Work within budgeted guidelines. Assist in setting departmental targets and objectives, work schedules, budgets, and policies and procedures. Develop menus with other members of Food & Beverage team. Accountable for monthly stock takes. Incentivise team members to maximize sales and revenue. Comply with hotel security, fire regulations and all health and safety legislation.
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Assistant F&B Manager
Hampshire Court Hotel - York, United Kingdom
F&B ManagementOctober 2012 - December 2014 · 2 years and 3 monthsProvide professional support & service to the Food & Beverage Manager to assist in meeting strategic goals for the establishment. Developed and implemented Food and Beverage promotions, strategies objectives and special events planning. Worked with the Executive Chef on menu engineering and portion control, ensuring the highest quality for food standard with no adverse impact on pricing. Maintained all equipment within the outlets e.g. Menus, linen, china, glass, electrical equipment and Point of Sale system. Maintained stocks, requisitioned for equipment and consumables, implemented control measures to minimize shrinkage from fraud and waste. Managed all entertainers on the property, ensuring higher standards. Prepared monthly forecast reports; negotiated Food and Beverage contracts within corporate guidelines. Conducted professional development and performance reviews, identifying key personnel for further development and structured career patching. Implemented and maintain training programs to ensure that associates have the necessary framework and skills to perform their job efficiently and effectively. Participated in Strategic Business and Operating Planning.
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Restaurant Operations Manager
Housue of Spice group of Company - York, United Kingdom
Room Division ManagementSeptember 2005 - September 2012 · 7 years and 1 monthMajor Responsibilities: Worked as Restaurant Operations Manager for this multi-location Group. Operational responsibilities include recruitment, training and supervision of Restaurant staff & Chef, restaurant budget, staff payroll, performance measurements for the programs and services. The responsibilities also include planning, coordination and overall management of major events. Closely work with the Chef to develop and deploy menus and themes for the operation
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Food & Beverage Manager
Dhaka Sheraton Hotel - Dhaka, Bangladesh
F&B ManagementJanuary 2004 - June 2005 · 1 year and 6 monthsUnder the direction of hotel General Manager, served as head of Food & Beverages division for Dhaka Sheraton. The responsibilities included managing multiple in-house venues and offsite restaurants. As the 1st of only two upscale full service residential hotels in the city Dhaka Sheraton hosts many national and international dignitaries and entertainment events throughout the year. Worked closely with the general manager to develop long term strategic planning and setting objectives for this fine hospitality services. Day to day operational responsibilities included recruitment, training and supervision of senior staff for the F&B division, budget, payroll, performance measurements for the programs and services. The responsibilities also included planning, coordination and overall management of major events for many national and international organizations including events for government dignitaries. Closely worked with the unit managers to develop and deploy menus and themes for the F&B operation.
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Assistant Food & Beverage Manager
Dhaka Sheraton Hotel - Dhaka, Bangladesh
F&B ManagementJune 2003 - December 2003 · 7 monthsMajor Responsibilities: Implement the POS system at the hotel for the first time. Provide professional and executive support service to the General Manager to assist in meeting strategic goals for the establishment. Developed and implemented Food and Beverage promotions, strategies objectives and special events planning with other key staff such as the Executive Chef, Director of Sales and Marketing, Executive Housekeeper. Worked with the Executive Chef on menu engineering and portion control, ensuring the highest quality for food standard with no adverse impact on pricing. Maintained all equipment within the outlets e.g. Menus, linen, china, glass, electrical equipment and Point of Sale system. Maintained stocks, requisitioned for equipment and consumables, implemented control measures to minimize shrinkage from fraud and waste. Positioned the facility as the principle innovator in the local market and the venue of choice. Coordinate Hotel wine lists, offering choice and variety as well as price consistency throughout the Outlets. Managed all entertainers on the property, ensuring higher standards. Prepared Budget and monthly forecast reports; negotiated Food and Beverage contracts within corporate guidelines. Conducted professional development and performance reviews, identifying key personnel for further development and structured career patching. Implemented and maintain training programs to ensure that associates have the necessary framework and skills to perform their job efficiently and effectively. Participated in Strategic Business and Operating Planning.
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Outlets Manager
Dhaka Sheraton Hotel - Dhaka, Bangladesh
ManagementOctober 2002 - May 2003 · 8 monthsProvided friendly, prompt and courteous at all times. Maintained operating supplies inventories optimizing operational need including beverage in quantity and variety. Responsible for all equipment and the general condition of the Outlet. Liaise with Maintenance staff to ensure the area is in excellent condition. Ensure all staff actively solicits guest feedback in order to seek continual improvement in service and guest satisfaction. Monitored entertainment in the outlet to ensure entertainers performance, ensured acceptable grooming and presentation aligned with the venue standard and that their musical content reflected the current product description. Assisted with the establishment and maintenance of an outlet promotional calendar. Increased and maintained average food checks and beverage spends per person in line with budget expectations. Worked with Executive Chef to ensure food quality and presentation met or exceeded standard. Developed Key Performance Indicators and maintained cost analysis for wages and raw materials. Provided client services and complaint resolution. Prepared monthly outlook/forecast reports. Implement and maintain training programs to ensure that associates have the necessary framework and skills to perform their job efficiently and effectively. Prepared work schedules and annual leave schedules within budget, business expectations and guidelines of the appropriate industrial legislation. Oversaw the selection and appointment of new associates within the department. Conducted regular staff meetings to keep all associates informed. Ensured compliance with legislated health and safety requirements within the workplace. Ensured compliance with all Corporate and Hotel Standards and Procedures.
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Restaurant Supervisor
Sheraton Auckland Hotel & Towers - Auckland, New Zealand
F&B ManagementNovember 1996 - December 2001 · 5 years and 2 monthsSupervised daily operation for this fast paced upscale facility. Responsibilities included scheduling and supervision of the restaurant staff, performance reviews and approval of payroll expenses. Maintained Key Performance Indicator (KPI) for the restaurant, as well as preparation and presentation of management reports. Additionally, conducted staff training, participated in promotional theme development and filled in for manager as needed.
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Restaurant Cashier/ Shift Leader
Carlton Auckland Hotel - Auckland, New Zealand
ReceptionOctober 1997 - October 1999 · 2 years and 1 monthResponsibilities included serving as the lead restaurant crew for preparation and service of Breakfast, Lunch and Dinner in a la carte and buffet dinning; also trained staff in greeting and assisting guests; assisted the restaurant manager in operational matters.
Education
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AHA - American Hospitality Academy
January 1997 - January 1998 -
Dhaka University - Dhaka, Bangladesh
January 1992 - December 1994B.A
Languages
2 languages
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Bengali
Native or fluent
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English
Full professional
Personal information
Nationalities
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British
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