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I am a vibrant and enthusiastic person with depth of understanding, patience and always listening to customers. I ensure that the customer cannot but love to visit us again and again. I care about the customer and always find solutions to problems. I believe in adding value to the organization
Customer Service Officer
Sheraton Hotels and Towers, Lagos, Nigeria - Lagos, NigeriaGuest RelationsSeptember 2014 - Now · 4 years and 3 months
Answer incoming guests requests and orders from my telephone switchboard promptly and professionally. Keep filed records of guests requests for wake-up calls and going the extra mile to follow up for any further needs they may have. Answer all guests requests, questions or concerns accurately, timely and professionally. Receive messages, keep records and relay them timely ,accurately and as clear as possible. Keep all guests requests inputted on the computer and resolving issues by contacting appropriate supervisor or department and follow up with guest to ensure their requests have been met to their satisfaction. Keep records of guests items, luggage and manage their activities.
Customer Service Officer
Primal Hotel, Lagos, Nigeria - Lagos, NigeriaFront Office receptionMarch 2013 - May 2014 · 1 year and 4 months
Warmly welcomed guests and checked guests in, answered telephone calls, email inquiries and documented concerns of guests. Followed a routine check list which included printing monthly reports for management staff evaluation, posting room rates. Kept the cash book and records updated weekly for management. Contributed during staff meetings out of my passion for the job and care for the guests moving the hotel forward and more successful.
Customer Care Intern
Vconnect Lagos, Nigeria - Lagos, NigeriaCommunicationAugust 2012 - December 2012 · 5 months
Managed daily customer requests, inquiries and suggestions. Prepared monthly progress reports for management using MS office tools especially excel Google sheet and word applications.
Federal University of Technology Imo, Nigeria - Lagos, NigeriaNovember 2007 - September 2012
Maritime Management with Related coursework in Social Sciences: Human Relationship Management, Hospitality Management, Basic Communications, Community Service and Business Administration Programs
- Attention to details
- Call center experience
- Concierge Services
- Customer service skill
- Experienced with MS office softwares
- Local area knowledge
- Organisational skill
- Patience and listening skills
- PMS software experience