OKON-KWOR THOMAS

OKON-KWOR THOMAS

Customer Service Officer at Sheraton Hotels and Towers, Lagos, Nigeria
Lives in Lagos, Nigeria
over 6 months ago

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I am a vibrant and enthusiastic person with depth of understanding, patience and always listening to customers. I ensure that the customer cannot but love to visit us again and again. I care about the customer and always find solutions to problems. I believe in adding value to the organization

Experience

  • Customer Service Officer

    Sheraton Hotels and Towers, Lagos, Nigeria - Lagos, Nigeria

    Guest Relations
    September 2014 - Now · 4 years and 3 months

    Answer incoming guests requests and orders from my telephone switchboard promptly and professionally. Keep filed records of guests requests for wake-up calls and going the extra mile to follow up for any further needs they may have. Answer all guests requests, questions or concerns accurately, timely and professionally. Receive messages, keep records and relay them timely ,accurately and as clear as possible. Keep all guests requests inputted on the computer and resolving issues by contacting appropriate supervisor or department and follow up with guest to ensure their requests have been met to their satisfaction. Keep records of guests items, luggage and manage their activities.

  • Customer Service Officer

    Primal Hotel, Lagos, Nigeria - Lagos, Nigeria

    Front Office reception
    March 2013 - May 2014 · 1 year and 4 months

    Warmly welcomed guests and checked guests in, answered telephone calls, email inquiries and documented concerns of guests. Followed a routine check list which included printing monthly reports for management staff evaluation, posting room rates. Kept the cash book and records updated weekly for management. Contributed during staff meetings out of my passion for the job and care for the guests moving the hotel forward and more successful.

  • Customer Care Intern

    Vconnect Lagos, Nigeria - Lagos, Nigeria

    Communication
    August 2012 - December 2012 · 5 months

    Managed daily customer requests, inquiries and suggestions. Prepared monthly progress reports for management using MS office tools especially excel Google sheet and word applications.

Education

  • Maritime management

    Federal University of Technology Imo, Nigeria - Lagos, Nigeria

    November 2007 - September 2012

    Maritime Management with Related coursework in Social Sciences: Human Relationship Management, Hospitality Management, Basic Communications, Community Service and Business Administration Programs

Languages

  • English
    Professional working
    60%

Skills

  • Attention to details
  • Call center experience
  • Concierge Services
  • Customer service skill
  • Due-Diligence
  • Experienced with MS office softwares
  • Flexibility/Adaptability
  • Local area knowledge
  • Organisational skill
  • Patience and listening skills
  • PMS software experience
Connections
Akin Akinsuyi
Founder/C.E.O/Profiler/Profile Management at Xclusiv+ Corporation
Amidu Wasiu
Room Attendant at Stargate building solution llc
Mohammed Kaalout
Customer Service Agent at Jumeirah Beach Hotel
View 5 connections
Following
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