Tom Ryan Magno

Tom Ryan Magno

Room Service Attendant at Safir Marina Hotel Kuwait
Lives in Salmiya, Kuwait

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About me

Seeking full time hospitality industry. To be part of fast growing company worldwide. To showed my knowledge and skills when in comes to customer service in professional ways.

Experience

4 years and 6 months

  • Room Service Attendant

    Safir Marina Hotel Kuwait - Salmiya, Kuwait

    F&B service
    November 2015 - Now · 3 years and 8 months

    Responsible for Minibar and Guest Amenities. Responsible for taking the calls from the rooms for orders, requests and other information that the guest needed. Responsible for delivering the orders in room present this too the guest and serve it professionally. Responsible to orders the stocks and items in our outlet. Responsible for handling some restaurant dining reservation. Operating and Closing the Micros System of our outlet. Preparing the Monthly Minibar and Outlet Inventory. Preparing the Sales Report for the Night Audit.

  • Food and Beverage Butler

    Pan Pacific Manila - Manila, Philippines

    F&B service
    December 2014 - September 2015 · 10 months

    Responsible for the food and beverage standard service. Responsible for taking orders for the ala carte service. Responsible for dining reservation, setting up the table for romantic designs. Bartending abilities with a proper wine service. Weekly inventory of our stocks in first in first out process. Satisfied the guest for the service we provided. Knowledgeable in different type of service such an ala carte, buffet, pre-plated, Lauriat and cocktail service.

Education

  • Bachelors Degree in Hotel Restaurant Management

    Our Lady of Fatima University - Quezon City, Philippines

    June 2011 - October 2014

Languages

2 languages

  • English

    Full professional

  • Arabic

    Limited working

Personal information

Nationalities

  • Philippine

Date of birth

May 27th 1994

Skills

7 skills

  • Customer-service
  • Food and Beverage Service
  • Hospitality
  • Hospitality Industry
  • Microsoft PowerPoint
  • Microsoft Word
  • Micros Opera

Additional Information

3 informations shared

  • SKILLS AND TALENTS

    Experience in Food and Beverage Service Skills like service sequence, table settings and handling ala carte orders.
    Experience to operate a Folio plus System, Sap Business One and Micros System.
    Computer Literate (Microsoft Word, Microsoft Excel, Microsoft PowerPoint)
    Knowledgeable for the Safety and first aid kit we provided.
    Flexibility to understand when to follow directions and when to lead.
    Knows how to handling a guest complained with most effective way.
    Pampering the guest, make them happy, assisting them for what they needed.
    Fast learner, hospitable, patient, friendly and honest person.

  • NATIONAL CERTIFICATES AND TRAININGS

    TESDA Front Office Services NC II (Asian Institute of Technical Skills Education Inc.) (October 2014)
    TESDA Bartending NC II (People’s Choice Training and Assessment Center Inc.) (October 2014)
    TESDA Food and Beverage Services NC II (People’s Choice Training and Assessment Center Inc.) (October 2014)
    TESDA Housekeeping NCII (People’s Choice Training and Assessment Center Inc.) (September 2014)
    Certificate of Internship (Sofitel Philippine Plaza) (May 26, 2014 - July 30, 2014)
    Leisure and Resort Development Summit (Thunderbird, La Union) (October 28-30, 2013)
    Restaurant Management Training (Barrio Fiesta Restaurant) (April 26, 2013 - June 03, 2013)
    Culinary Arts and Sciences Completion (Our Lady of Fatima University) (July 31, 2012)
    Barista Basics: Coffee Session with the Academe (Gloria Jeans Coffees, Pasig City) (March 5, 2012)

  • AWARDS AND ACHIEVEMENTS

    Service Excellent Awardee (Good Conduct Award) (Safir Marina Hotel Kuwait) (August 2018)
    Leadership Awardee (CHIM President for 4 Consecutive Years) (Our Lady of Fatima University) (October 2014)
    AHA Gold Seal with Honors (I Coach – Internship Companion) (American Hospitality Academy, South Carolina) (September 2014)
    3RD Runner-up (Resort Design Competition) (Poro Point Thunderbird, La Union) (October 2013)

Following
The Ritz London
London, United Kingdom
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