Join Hosco and view Tomi's full profile, it's free !
As a Hosco member, you will:
- Make yourself visible to thousands of companies in the hospitality industry'
- Join a community of 180'000+ students and professionals
- Learn more with new articles & videos every week on hosco.plus
I have 10+ years experience and background in airline catering operations and have acquired a wide knowledge and experience of in-flight catering operations in Finland's largest in-flight catering unit at Helsinki Airport. Bachelor of Hospitality Management studies in Haaga-Helia UAS, has given also a strong theoretical knowledge of sales and marketing and the travel and tourism industry. Feel free to connect with me and share knowledge and ideas about sales & marketing and travel & tourism. #customerexperience #cx #inflightexperience #foodandbeverage #airlines
Outstation Management Specialist
Finnair Kitchen Oy - Helsinki, FinlandF&B serviceDecember 2017 - Now · 1 year and 2 months
• Taking care of the daily communication with the outstation (OS) caterers and other suppliers and provide instructions, updates and handle and solve deviations • Updating information in Crew Info System on behalf of OS • Following up reports and feedback from other stakeholders regarding OS • Monitoring and documenting the performance of OS caterers and the effectiveness of the corrective actions • Supporting in quality assessment of the OS caterers • Supporting in ramp-up / ramp-down of the catering services on Finnair outstations • Monitoring the OS equipment logistics and inventories • Arranging more equipment to outstations if needed • Arranging excess equipment from outstations back to home base in Helsinki • Supporting in building-up of Outstation Manual • Participating in relationship management of OS caterers • Selecting new in-flight menus, and updating current menus • Monitoring prices and total costs of in-flight catering from outstations
Bachelor of Hospitality management
Haaga-Helia University of Applied Sciences Hotel, Restaurant and Tourism Management - Helsinki, FinlandAugust 2014 - December 2017
FinnishNative or fluent100%
SwedishNative or fluent100%