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I am a self-motivated, articulate and dynamic customer service professional with exceptional skill in service delivery, relationship development, and marketing, which I have accrued over a successful career working in aviation (British Airways First Class Trained), charity, and franchise positions.
With a passion for ensuring the delivery of high quality customer service, I am adept at investigating issues and resolving problems to ensure customer satisfaction levels remain high. Through my experience of opening and subsequently selling 4 successful franchise outlets in London, I have developed strong skills in people management, marketing and new business start-up.
I would be happy to discuss any potential positions that will utilise my existing skills and experience in a challenging new role. I am dynamic, interested generally in quality products and a desire to succeed in an entrepreneurial environment.
Training Director and Customer Service
Quit Smoking International - London, United KingdomAdministration & GeneralJanuary 2004 - January 2018 · 14 years and 1 month
The role includes training of our existing franchisees and customers and teaching them how to use the machines and softwares. I deliver a three day course in which all aspects of opening and running a business are covered, from marketing, administration, employment laws, staff. I teach how to perform the treatments and make sure the customers can use the machines. The first 2 days of the trainings are theory and the third is practical with real customers on site. I travel worldwide to offer training to our franchisees and offer them customer service support online from London with social media. I opened the first IQS Centre in London in 2004 and due to my best performance of the year and my high success rate in quit smoking results I have been offered the position of International Training Director for IQS worldwide, one year later in 2005.
Cognitive Behavioural Hypnotherapist
Uk College of Hypnosis and Hypnotherapy - London, United KingdomSeptember 2015 - March 2016
Diploma in Cognitive Behavioural Hypnotherapy (Dip CBH) – Accredited by NCH, GHR, REBHP, NCFE – Approved by the British Psychological Society Our complete hypnotherapy diploma training programme, comprising of three stages (Stage1, Stage 2 & Stage 3) plus home study (and a written assessment), is approved by the following organisations: The British Psychological Society The National Council of Hypnotherapy The General Hypnotherapy Register The Register for Evidence-Based Hypnotherapy & Psychotherapy NCFE (National Awarding Body) Read more below…. This is the only externally verified hypnotherapy diploma training course approved by The British Psychological Society Learning Centre as CPD for registered psychologists, and externally verified by a government regulated national examining body (NCFE).
ItalianNative or fluent100%
- Customer Care
- excellent customer service
- marketing and sales