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Grand Midwest Hotel & hotel Apartments - Dubai, United Arab EmiratesManagementJuly 2015 - February 2016
• Fully responsible for all aspects of all departments. • Support and work with all Head of Departments in all aspects of running this hotel. • Ensure the premises are in operative condition as per category of the unit to receive & serve the guests. • Conduct regular operations team meeting with the entire HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedbacks and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to GM/CM. • Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant /GRM guidance to be taken wherever required. • Monitor the purchase / indent / requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc). • Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef. • Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter. • Inspecting all departments for SOP implementation. • Inspecting all departments with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture. • Monitor the co-ordination between all departments for smooth & efficient operations. • Assessing and reviewing customer satisfaction and service recovery process. • Identifying staff learning needs and assisting with development. • Providing timely and constructive feedback to all direct reports as and when required either formally or informally. • Conduct weekly / Daily meeting with marketing people for enquiry & follow up & conversion to grow up the business. • Monitor closely the operation in order to maintain maximum revenue to the organization. • Responsible for the overall management of the operation of the hotel. • Available on call 24 hours a day to resolve any urgent problems or emergencies.
Bachelor Hotel management
High Institute of Specific Studies - Cairo, EgyptSeptember 1999 - July 2003
ArabicNative or fluent100%