Toto Sudomo

Toto Sudomo

Reservation Agent at JW Marriott Hotel Surabaya
Lives in Ningbo, China

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About me

Seeking for New Adventure...


1 year and 11 months

  • Reservation Agent

    JW Marriott Hotel Surabaya - Surabaya, Indonesia

    Front Office reception
    December 2017 - March 2018 · 4 months

    • Creating reservations for corporate, travel agent, online travel agent and groups based on individual contract rates • Using MARSHA (Marriott Automated Reservations System for Hotel Accommodations) and OPERA system to create and modify reservations • Handle incoming calls using good communication and listening skills to secure information necessary to complete a reservation • Complete all changes and cancels for groups and prepare group guest list prior to arrival • Process daily confirmation, emails, request and research guaranteed no shows • Be familiar with honoured guest and repeating guest preferences • Process all travel agent cancellations, commission checks and request • Using good technique skills to upsell rooms and packages • Posting and process advance deposits, check within 14 days of arrival and cross check guest details • Provides information about the hotel’s facilities, attraction places in the city any recommend any services based on the guest needs

  • Front Office Attendant (Concierge/ Guest Service Agent/ Night Auditor/ Reservation Agent))

    Hotel Hotel - Australian Capital Territory, Australia

    Front Office reception
    December 2016 - August 2017 · 9 months

    • Using OPERA System to assist guests with check-in and check-out • Assisting guest with their luggage (including early arrivals) and other special requests • Create advanced reservation for the guest (Walk in or via telephone call) • Providing information about recent events and interesting places in Canberra • Handling customer complaints • Preparing amenities for guests (Returning, VIP, Newly Guests) • Collect all of the restaurant dockets and create End of Day Report • Charged all of the deposit that are due today • Charged all virtual credit card before the guest check-out • Ensure cleanliness of restaurant and front office area • Preparing and monitoring apartment keys • Monitoring guest details, payments and request • Charged all of the valet cars • Ensure the safety of the complimentary bikes for guests • Updated signage daily according to the events • Monitoring all of the front office stocks and reports to the manager

  • VIP Butler

    The Star Casino & Hotel - New South Wales, Australia

    F&B service
    September 2016 - December 2016 · 4 months

    • Taking orders and suggest items on the menu • Making coffee and tea based on guest requests • Assisting guest check-in at the airport • Distributed amenities to VIP gaming rooms and guest rooms • Used OPERA PMS to ordered or restock the mini bar

  • Housekeeping Attendant (Training)

    Holiday Inn - Suzhou, China

    November 2015 - December 2015 · 2 months

    • Making beds to hotel standard • Cleaning the room to hotel standard

  • Food and Beverage Attendant (A La Carte and Buffet Restaurant))

    Crowne Plaza Hotel - Suzhou, China

    F&B service
    June 2015 - November 2015 · 6 months

    • Taking A la carte and beverage orders • Menu suggestions according to guest preference • Serving food and beverages to the guest • Changed cutlery according to the dining choices • Handled customer complaints • Cleaned and Polished wine glasses and cutlery • Making Tea and coffee based on the guest orders • Used POS machine to received guest payment and Micros system to write guests order


  • Bachelor Degree of Business (International Hotel and Resort Management)

    Blue Mountains International Hotel Management School - Sydney, Australia

    July 2016 - September 2017

  • Associate Degree of Business (International Hotel and Resort Management)

    Blue Mountains International Hotel Management School Suzhou, China

    November 2014 - May 2016


3 languages

  • English

    Native or fluent

  • Indonesian

    Native or fluent

  • Chinese

    Professional working

Personal information


  • Indonesian

Date of birth

November 08th 1996


9 skills

  • 5 star hotel service
  • Concierge
  • F&B management
  • Food and Beverage
  • Front Office
  • Front office reception
  • Hotel housekeeping
  • Night Auditor
  • Reservation
Calvin Susanto
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