Tra Duong

Tra Duong

Management Trainee at New World Saigon Hotel
Lives in Vietnam
over 6 months ago

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Passionate. Energetic. Focused.

Hotelier with 1.5+ years customer experience, focused on Front Office section. Skills include problem solving, customer service and personal experience creating. Always aims for customer satisfaction and delight. Flexible in teamwork and individual work. Writes SOPs (standard operation procedures) for new Front Office operations.

Fast learner. Skills vary from Front Office's to Food and Beverage's, Housekeeping's, and administration.

Experience

  • Management Trainee

    New World Saigon Hotel - Ho Chi Minh City, Vietnam

    Management Trainee
    November 2017 - November 2018 · 1 year and 1 month

    Strongest skills in customer caring, Front Office operations and interdepartmental communication. Variety of knowledge and experience in: - Front Office: Work at Service Center, Concierge, Executive Lounge and Front Desk sections. Receive compliment from guest for excellent customer experience. Write SOPs for Front Desk operations. - Food and Beverage: Work and serve guests at various F&B outlets. Enhancing service at hotel's Chinese restaurant by encouraging chefs to follow cooking methods - Other departments : Housekeeping, Engineering, Security, Human Resources, Revenue, Reservations and Sales and Marketing

  • Excursion Assistant

    European Cyclist's Federation - Nijmegen, Netherlands

    Events
    June 2017 - June 2017 · 1 month

    Worked in team and supported 20 guests in the excursion's information

  • Kitchen and Catering staff

    University of Brighton - Hospitality and Tourism Management - Eastbourne, United Kingdom

    F&B kitchen
    October 2016 - October 2016 · 1 month

    Work in the kitchen and catering team to prepare and serve light snack and wine to over 90 participants of the lecture. Use catering skills and kitchen practising under the pressure of time and food and drink quality towards a large numbers of participants.

  • Shop Employee

    Age Concern Eastbourne - Eastbourne, United Kingdom

    Retail
    October 2016 - December 2016 · 3 months

    Categorizing and placing items on the racks and shelves. Ironing and categorizing clothes by genders, ages, sizes, and types. Cash handling. Familiar with the POS system in the retail industry.

  • Reservation and Revenue Intern

    Seaside Hotels - Maspalomas, Spain

    Reservations
    January 2016 - July 2016 · 7 months

    Revenue and statistics: a. Do the telephone and productivity statistics b. Do the weekly statistics (forecast and pickup, and weekly revenue report) and monthly statistics (monthly and year-to-day revenue statistics). Reservations: a. Input reservations from tour operators, travel agencies, websites of the hotels and websites of the third parties. b. Edit, modify and cancel reservations if needed. c. Follow-up with clients through email and fax. d. Arrange transfer and other special services. e. Reply to clients’ requests on booking.com. f. Work with the Customer Relation Department to communicate on clients’ special requests. g. Check the in-house lists from tour operators and travel agencies; check the incoming guests from the third parties. Rceive colorful feedback on up- and cross-selling services and products to increase the revenue for the company.

  • Student Representative

    Wittenborg University of Applied Sciences - Apeldoorn, Netherlands

    Guest Relations
    September 2014 - June 2015 · 10 months

    - receiving and replying to students' and lecturers' feedbacks - helping students and lecturers solving issues related to Human Resources and Staffs, academic courses, student housing, examinations, school events and so on - arranging events for the school such as sport or outdoor activities, parties or annual ceremonies

Education

  • B.A. in International Hospitality Management

    University of Brighton - Hospitality and Tourism Management - Brighton, United Kingdom

    September 2016 - February 2017

    1. Kitchen helper and catering assistant at the Inaugural Annual Hospitality Lecture by University of Brighton and Institute of Hospitality 2. Wine server at the Champagne Tasting Session by Comte Interprofessionnel du Vin de Champagne 3. Hospitality Expo 2020

  • B.A. in International Hospitality Management

    Angell Akademie Freiburg - Freiburg, Germany

    August 2015 - December 2015

  • B.A. in International Hospitality Management

    Wittenborg University - Apeldoorn, Netherlands

    August 2014 - July 2015

Languages

  • Vietnamese
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • Spanish
    Notions
    20%

Skills

  • Coaching
  • Communication
  • Cross selling
  • Decoration
  • Food decor
  • Food server
  • International background
  • International experience
  • Listening
  • Managing
  • Reservations
  • Revenue
  • Sales Skills
  • Social Media
  • Team Manager
  • Upselling skills
Connections
Andrei Cazacu
Digital Marketing and Social Media Coordinator at International Trainee Network - ITN
Calvin Susanto
F&B Service Intern at Golf-Hôtel René Capt
Nicole Tomamichel
Student from State Tourism and Hotel Management School (SSSAT) Scuola specializzata superiore alberghiera e del turismo
View 12 connections
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