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I have experience in supervising staff and working with high net worth clients, both of which require extra attention to the “people management” side of business. Through successfully managing both internal and external relationships, I have accelerated the achievement of goals and positioned myself as a valuable resource in a variety of situations.
I would bring to your district not only these administrative skills, but also a positive, cooperative attitude that I have displayed throughout my career. I maintain calm under pressure and adapt to meet the unique needs of each organization. I would also lead the team to deliver personalized services to all guests staying in the Hotel.
Albaleed anantara resort salalah - OmanHousekeepingMarch 2018 - Now · 9 months
Assistant housekeeping manager
Raffles Praslin, Seychelles - Victoria, SeychellesHousekeepingJuly 2016 - May 2017 · 11 months
PURPOSE OF POSITION To oversee and direct the day-to-day operations of the Housekeeping Department and assist in the forward planning of the department. KEY ROLES & RESPONSIBILITIES Direct the work assignment of supervisory and non-supervisory personnel Monitor Housekeeping personnel to ensure guests receive prompt and courteous service Inform other operating departments of Housekeeping matters, in particular Front Office to ensure accurate room status, as well as Engineering and Laundry Schedule routine inspections by supervisors of all housekeeping areas including occupied and non-occupied rooms Inspect guest rooms in all Housekeeping areas on a regular basis to ensure furnishing and facilities are clean and in good repair, and maintained and replaced as required Maintain a steady flow of communication within Housekeeping Department Assist in supervising external contractors to ensure contractual compliance Monitor and ensure consumption of guest supplies is under control Assists in monitoring Housekeeping procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests Works with the Assistant Director of Housekeeping and Director of Housekeeping on routine cleaning programs including spring cleans, etc. Acts on behalf of the Assistant Director of Housekeeping in his/her absence Human Resource Responsibilities Assist with planning for future staffing needs and conducting recruitment Assist with conducting training programmes for Department Assist with conducting probation and annual appraisals in line with company guidelines Coach, counsel and discipline staff to enhance performance Establish a productive work schedule in line with local labour laws Financial Responsibilities Assist in preparation of all departmental budgets Monitor and control inventories for operating equipment including linen, crockery and glassware where applicable Occupational Health and Safety Responsibilities Ensure all OH&S legislation, policies and procedures are adhered to Be familiar with property safety, first aid and fire and emergency procedures Log security incidents and accidents in accordance with hotel requirements PERSONAL ATTRIBUTES Must be able to lead and manage a team and have previous experience of doing so Knowledge of Opera Property Management System would be desirable Must be proficient in Microsoft Office
Raffles Praslin, Seychelles - Beau Vallon, SeychellesHousekeepingSeptember 2014 - June 2016 · 1 year and 10 months
POSITION DESCRIPTION Position: Housekeeping Public Area Supervisor Department: Housekeeping Reports to: Director of Housekeeping __________________________________________________________ PURPOSE OF POSITION Assists the Assistant Executive Housekeeper in directing, controlling and coordinating all Public Area housekeeping activities ensuring the cleanliness and condition of these public areas and back of house are in accordance with hotel standards, that the hotel’s financial and guest expectation objectives are met. KEY ROLES & RESPONSIBILITIES Directs and controls all subordinate public area staff to ensure that all day to day operational matters are handled on time and guest expectations are met. Co-ordinates with all departments to ensure that offices are serviced according to requirements. Conducts frequent checks of public areas and back of house areas ensuring mise-en-place, service procedures, standards of cleanliness and hygiene, repair and maintenance, employee grooming and manning levels are in order and takes appropriate action where necessary. Assists in overseeing the, public areas, and florist department ensuring that procedures are accurately followed and are as per hotel standards. Assists in inventory control, purchasing, and disbursement for all aspects of housekeeping operations. Assists in monitoring the standard of work carried out by contractors engaged by the hotel to ensure it meets the agreed quality. Assists in administering the hotel’s lost and found system. Assists in the preparation of duty rosters, vacation planning and scheduling and public holiday scheduling. Assists in the maintenance of efficient administration. Assists in the selection training and evaluation of subordinate employees. Coaches, counsels, disciplines and develops subordinate employees. PERSONAL ATTRIBUTES Good organizational skills Good level of engagement with guests Good knowledge of Public Area Operations Knowledge of relevant safety and security procedures QUALIFICATIONS Secondary education Good Public Area knowledge High school plus technical certificate or diploma or above. EXPERIENCE Minimum 2 years experience in a similar capacity in a luxury hotel environment
Raffles Praslin, Seychelles - Beau Vallon, SeychellesHousekeepingMarch 2012 - September 2014 · 2 years and 7 months
Position: Housekeeping Coordinator Department: Housekeeping Reports to: Director of Housekeeping ______________________________________________________________________ PURPOSE OF POSITION To provide housekeeping order taking / telephone service to guests and staff KEY ROLES & RESPONSIBILITIES Ensure forwarding and receiving of all information pertaining to Housekeeping Receive, record and distribute various reports via Opera Property Management System Receive, record and transmit guest requests accurately Input accurate room status into computer daily and investigate discrepancies Maintain and update administrative data Maintain mobile, key control and monitor lost property Maintain working area in a proper state of cleanliness Handle guest complaints, delegate immediately & report to Director of Housekeeping Comply with hotel’s health, safety and hygiene policies Adhere to personnel grooming and hygiene standards Attend meetings and training sessions as required Has an awareness of all Housekeeping positions including their job functions Maintain good relations with Housekeeping staff and other interfacing departments, in particular Front Office, Engineering and Laundry Ensures smooth handover of daily activities to next shift Controlling of stores and supplies and month end inventories. Ordering of store items, ensuring adequate stocks are available. Occupational Health and Safety (OH&S) Responsibilities Ensure all OH&S legislation, policies and procedures are adhered to Be familiar with property safety, first aid and fire and emergency procedures Log security incidents and accidents in accordance with hotel requirements PERSONAL ATTRIBUTES Excellent reading, writing and oral proficiency in English Familiarity with Housekeeping/Butler duties Good communication and contact skills Must be well-presented and professionally groomed at all times Strong interpersonal skills and attention to detail QUALIFICATIONS Post Secondary education, preferably with professional qualifications in Secretarial skills. EXPERIENCE Minimum 2 - 3 years experience in the Housekeeping department
Galle face hotel Colombo - Colombo, Sri LankaF&B otherMarch 2011 - November 2011 · 10 months
Ramada katunayake SriLanka - Katunayake, Sri LankaF&B serviceMay 2010 - September 2011 · 1 year and 5 months
St Anthony's college wattala SriLanka - Wattala, Sri LankaJanuary 1996 - December 2008
SinhalaNative or fluent100%
EnglishNative or fluent100%
- Administration skill
- A good Team player
- Fluent English
- Graphic design