Hyun Joon Kim

Hyun Joon Kim

Assistant Front Office Manager at Whistle Lark Hotel
Lives in Korea
over 6 months ago

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Committed, enthusiastic and autonomous, currently concluding a MIB in Switzerland.I have wide professional experiences with a keen attention to detailed and efficient administrative skills in the front desk. My key strengths include smooth problem-solving, leadership and social skills. I wish your community to bear fruit on a well-grown tree, coordinating with my vision and creative ideas for bright future.

Experience

  • Assistant Front Office Manager

    Whistle Lark Hotel - Jeju-si, South Korea

    Front Office reception
    September 2017 - April 2018

    • Established teamwork and cooperation among departments by interpersonal skills • Achieved revenue goals with team members • Fostered guest satisfaction through cooperative operations • Developed service levels by individual coaching and feedback • Role model for collaboration and harmony • Resolved guest problems, safety, as well as complains proficiently

  • Assistant Front Office manager

    Ilsung Tongdosa Tourist Hotel - Yangsan-si, South Korea

    Front Office reception
    March 2005 - November 2005

    • Built a cooperative system among the staff by communication skills • Maximized financial performances by satisfying customers with my team • Supported managers to train, encourage and coach employees • Assisted F&B for group sales passionately • Role model to take the lead in works and set an example • Improved customer service, with employees empowered proactively • Solved guest problems, special requests and complains efficiently

  • Front Officer

    Korea Condominium Management Corp - Busan, South Korea

    Front Office reception
    October 2003 - March 2005

    • Processed generous Front-Office duties, coordinating with colleagues • Contributed to maximizing room occupancy, providing alternative accommodations • Promoted brand images by events held creatively • Developed guest service by proposals submitted • Settled all guest requests and problems with housekeeping cooperatively

  • Intern

    The Westin Chosun - Busan, South Korea

    Front Office concierge
    July 2003 - July 2003

    • Carried out welcoming and guiding customers, delivering guest baggage • Helped load, unload and store luggage responsibly • Managed diverse information about hotel facilities and tourist attractions • Dealt with arranging transportation for customers

Education

  • Master of International Business in Hotel, Resort and Spa Management

    SHMS Swiss Hotel Management School - Leysin, Switzerland

    February 2017 - June 2017

    • Mont-Blanc Palace / CH-1854 Leysin / Switzerland T +41 24 493 23 00 / F +41 24 493 23 33

  • Bachelor of Business Administration - BBA in Hotel Management

    Youngsan University - Busan, South Korea

    March 2002 - February 2004

    • (48015) / 142 / Bansongsunhwan-ro / Haeundae-gu / Busan / South Korea T +82 51 540 7000 / F +82 51 543 9347

  • Diploma - College of Art and Sport in Physical Education

    Dong-Eui University - Busan, South Korea

    March 1995 - February 2002

    • (47340) / 176 / Eomgwang-ro / Busanjin-gu / Busan / South Korea T +82 51 890 1114 / F +82 51 890 1234

Languages

  • English
    Professional working
    60%
  • Japanese
    Limited working
    40%
  • German
    Notions
    20%

Skills

  • Assistant Craftsman Electric Welding
  • Certification of Sports Maggage
  • Cost control
  • Customer satisfaction
  • Customer Service Skills
  • Driver's license
  • Event Management
  • Event planning
  • Front Office
  • Hotel Management
  • Leadership
  • Marketing
  • Microsoft Excel
  • Microsoft Office
  • Microsoft PowerPoint
  • Microsoft Word
  • New business development
  • Opera
  • Resort management
  • Revenue Analysis
  • Sales
  • SPA Management
  • Teamwork
  • Wellness
  • Wings
Connections
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MUHAMMAD SAIFUL ISLAM
Senior Executive - Front Office & Reservation at Nazimgarh Garden Resort
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