Trish Luh

Trish Luh

Spa Manager at VARU by Atmosphere, Maldives
Lives in Maldives

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About me

I am a very hard working professionals. Seeking an opportunity to expand my career.

Experience

8 years and 10 months

  • Spa Manager

    VARU by Atmosphere, Maldives - Maldives

    Recreation & Leisure
    April 2021 - Now · 3 years

    Main Duties: ● Managed a team of 18 team members, Spa and Fitness Center ● Overseeing operation in both spa and wellness area (activities and gym) ● Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.. ● Develops personal growth opportunities. Assess employee performance and suggest ways to improve work ● Established ongoing relationships with vendors and interviewed potential new vendors. ● Implemented customer service procedures and ensured that guidelines were followed. ● Coordinate with Spa Supervisor and Fitness leader to maximize usage and efficiency of Spa and Gym ● Ensure the smooth day-to-day operation to maximise treatments and retail sales, to exceed set financial targets, and to provide a high level of customer satisfaction with our spa product ● Creating quarterly Website Offers, and daily as well monthly promotions ● Setting monthly target for the team. Prepared annual budget and participated in monthly reviews with Finance Team

  • Cluster Spa Manager

    Mandara Maldives - Maldives

    Spa
    September 2019 - June 2020 · 10 months

    Managed 3 different Mandara Spa Maldives properties in 5 stars luxury resort i.e Lily Beach Resorts, Atmosphere Kanifushi, and Amaya Kudarah. • Managing over 30 team members with 2 Spa Managers and 1 Assistant Spa Manager • Maintaining great realionships with Resort GM & Management, owners, peers and employees. • Providing leadership, support, direction and supervision of staffs in the daily operations to ensure excellent performance and client experience. • Creating quarterly Website Offers, and daily as well monthly promotions • Preparing P&L Monthly Report, Departmental Manning Report. • Working together with the resort to create Spa, Wellness, and Fitness Activities for in house clients. • Plan, direct, or coordinate activities of a spa facility. Coordinate programs, schedule and direct staff, and oversee financial activities • Oversee group bookings and interface with hotel partnerships. • In charge of motivating and driving sales and establish targets, which are realistic and achievable. • Projecting a positive image within facility, maintaining an atmosphere of cooperative teamwork that emphasizes customer service and satisfaction. • Working closely with Spa Managers in strategies to achieve monthly target. • Maintaining the quality of Mandara Spa services • Coordinate facility schedules to maximize usage and efficiency. • Sales Calls with Managers in regard to bookings, retails, promotions and other related issues. • Establish spa budgets and financial goals. • Inventory products and order new supplies. • Monitor operations to ensure compliance with applicable health, safety, or hygiene standards. • Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements. • Respond to customer inquiries or complaints. • Setting monthly target for the team. Prepared annual budget and participated in monthly reviews with Finance Team

  • Spa Manager

    Anantara Seminyak Bali Resort & Spa - Denpasar, Indonesia

    Spa
    June 2018 - September 2019 · 1 year and 4 months

    Duties:- • Managed a team of 9 professional trained Therapists. • Preparing P&L Monthly Report, Departmental Manning Report. • Preparing Spa, Wellness, and Fitness Activities for both in house and outside clients. • Plan, direct, or coordinate activities of a spa facility. Coordinate programs, schedule and direct staff, and oversee financial activities • Ensure of daily operation running smoothly • Inform staff of job responsibilities, performance expectations, client service standards, or corporate policies and guidelines. • In charge of motivating and driving sales and establish targets, which are realistic and achievable. • Plan or direct spa services and programs. • Train staff in the use or sale of products, programs, or activities. • Assess employee performance and suggest ways to improve work. • Check spa equipment to ensure proper functioning. • Coordinate facility schedules to maximize usage and efficiency. • Develop staff service or retail goals and guide staff in goal achievement. • Establish spa budgets and financial goals. • Inventory products and order new supplies. • Monitor operations to ensure compliance with applicable health, safety, or hygiene standards. • Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements. • Respond to customer inquiries or complaints. • Verify staff credentials, such as educational and certification requirements. Schedule staff or supervise scheduling • Preparing Month End Reports • Setting monthly target for the team. Prepared annual budget and participated in monthly reviews with Finance Team • Collaborated with Marketing Team to seek opportunities to increase sales by develop or implement marketing strategies. Developing marketing and promotional strategies, as well as advertising campaigns • Responsible to ensure that booking strategies utilize therapist’s time effectively and maximize the revenue • Strong knowledge of Spa treatments • Enforced internal policies and procedures to ensure safety of guests and employees • Hired and interview potential candidate and provided required training • Working with Elemis, Anantara, OPI, Opera

  • Spa Manager

    VOMO Island - Nadi, Fiji

    Spa
    July 2017 - April 2018 · 10 months

    Duties:- • Managed a team of 5 professional trained Therapist and Receptionist. • Preparing P&L Monthly Report, Departmental Manning Report. • Plan, direct, or coordinate activities of a spa facility. Coordinate programs, schedule and direct staff, and oversee financial activities • Ensure of daily operation running smoothly • Inform staff of job responsibilities, performance expectations, client service standards, or corporate policies and guidelines. • In charge of motivating and driving sales and establish targets, which are realistic and achievable. • Plan or direct spa services and programs. • Train staff in the use or sale of products, programs, or activities. • Assess employee performance and suggest ways to improve work. • Check spa equipment to ensure proper functioning. • Coordinate facility schedules to maximize usage and efficiency. • Develop staff service or retail goals and guide staff in goal achievement. • Establish spa budgets and financial goals. • Inventory products and order new supplies. • Monitor operations to ensure compliance with applicable health, safety, or hygiene standards. • Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements. • Respond to customer inquiries or complaints. • Verify staff credentials, such as educational and certification requirements. Schedule staff or supervise scheduling • Preparing Month End Reports • Setting monthly target for the team. Prepared annual budget and participated in monthly reviews with Finance Team • Collaborated with Marketing Team to seek opportunities to increase sales by develop or implement marketing strategies. Developing marketing and promotional strategies, as well as advertising campaigns • Responsible to ensure that booking strategies utilize therapist’s time effectively and maximize the revenue • Strong knowledge of Spa treatments • Enforced internal policies and procedures to ensure safety of guests and employees • Hired and interview potential candidate and provided required training • Working with Sodashi, Micros, Opera.

  • Senior Supervisor

    Finolhu Baa Atoll - Malé, Maldives

    Management
    May 2016 - June 2017 · 1 year and 2 months

    • Responsible for all duties of Spa Manager in her absence. • Preparing P&L Monthly Report, Departmental Manning Report. • Promoting Spa to the internal and external customer • Ensure of daily operation running smoothly • Ensure cleanliness of the department for daily operation • In charge of motivating and driving sales and establish targets, which are realistic and achievable. • Maintain daily staff schedules • In charge of daily promotion program • Preparing Month End Reports • Setting monthly target for the team • Driving team performance and creating monthly promotion to increase sales and revenue • In charge of product stock and conduct monthly inventory • Overlook Gym and Yoga Activities • Conducting Orientation and training for Intern and Extern Department • Supervising whole team of therapist, reception, and attendant • Responsible to ensure that booking strategies utilize therapist’s time effectively and maximize the revenue • Strong knowledge of Spa treatments • Developed strategies to promote various spa activities • Assisting the Manager in preparing the SOP (Standard Operating Procedure) of Spa • Create templates for daily operation • Handling all the engineering issues • Coordinated with Spa manager and administered everyday activities for facility • Setting goal for team, monthly gathering and other activities • Adherence to all the standards and treatment protocols • Hired and interview potential candidate and provided required training • Working with Base Camp, ILA, !QMS MEDICOSMETIC, Margaret Dabbs, Louise Galvin, Gentleman Tonic, Opera, Micros, FMS, FCS, Zillione

  • Wellness Unit Head/Specialist

    Banana Island - Doha, Qatar

    Spa & Wellness
    August 2014 - May 2016 · 1 year and 10 months

    • In charge in planning and conducting in house trainings (In house Trainer) • Promoting Wellness journeys to the internal and external customer • Ensure of daily operation running smoothly • Ensure cleanliness of the department for daily operation • Maintain daily staff schedules • Driving team performance and creating monthly promotion to increase sales and revenue • Provided VIP services for Top VIP clients, Press, and Journalist • Assisting with Photo Shooting for Wellness • In charge of product stock and conduct monthly inventory • Assisting the Wellness Director • Assisting with Bookings (fully trained receptionist) • Assisting with room allocations and set up • Strong knowledge of facials, body treatments, body massages, and journeys • Working with Thermo Infra Cav Machine and X-Contact 357 Body Compotion Machine • Task Force and assistance for the Anantara Spa • Knowledgeable and fully train in Turkish and Morroccan Hammam • Assisting the Director in preparing the LAOP (Standard Operating Procedure) of Wellness Centre • Create templates for daily operation • Handling all the engineering issues • Adherence to all the standards and treatment protocols • Working with Spa Booker, Opera, FMC, FCS E-Connect, Elemental Herbology, MS Outlook, Charm d’ Orient, Elemis, Natura Bisse, Futur Lab, Coola

Education

  • Spa Management

    Bali Bisa - Denpasar, Indonesia

    June 2010 - June 2010

  • Tourism

    SMKN 1 Singaraja - Denpasar, Indonesia

    June 2001 - June 2004

Languages

1 language

  • English

    Native or fluent

Personal information

Nationalities

  • Indonesian

Skills

4 skills

  • Finance skills
  • Management
  • Sales Skills
  • SPA Management
Connections
Giancarlo Indrajaya
Pastry Cook at Candrian Catering AG
Following
Hotel Goldene Rose Karthaus Atlantis Dubai
Atlantis Dubai
The Palm Jumeirah, Dubai, United Arab Emirates
Carlton Downtown Hotel
Carlton Downtown Hotel
Dubai, United Arab Emirates
Other members
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