Tsanta Rakotomampianina

Tsanta Rakotomampianina

Night Reservation Agent at Le Royal Monceau - Raffles Paris
Lives in Paris, France
over 6 months ago

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Young professional looking for new opportunity as an entry level sales event executive in events and hospitality. I'm passionate and curious about the luxury travel and hospitality world, Trilingual, enthousiatic and hard-working, and I'm willing to relocate

Experience

  • Night Reservation Agent

    Le Royal Monceau - Raffles Paris - Paris, France

    Reservations
    May 2017 - Now · 1 year and 8 months

    • Successfully responded to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, fax, or through a central reservation system. • Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications. • Provided guests with the requested information concerning the facilities locations and surrounding area. • Processed all guest reservations including guest follow up obtaining all necessary information and accurately entering it into Opera. • As a Raffles Service Agent: successfully responded to hotel guests’ request, dispatched calls when necessary, took hotel restaurants table reservations, took and completed wake up calls.

  • Receptionist/ Reservation Agent

    Axel Opera by HappyCulture Collecton - Paris, France

    Front Office reception
    April 2017 - April 2017 · 1 month

    • Taking reservations and made changes to existing bookings in a knowledgeable and timely manner. • Answer inquiries regarding hotel services and registration by telephone, by email and in person providing information about services available in the community and responding to guest complaints. • Compile and check daily record sheets guest accounts receipts and vouchers using computerized systems • Attended to guest needs such as shuttle service delivery of personal artifacts and other special requests • Provided guests with the requested information concerning the facilities locations and surrounding area. • Successfully prepared and maintained F&B clean area during daily Happy Time, took dishes and glasses away from tables.

  • Front of the House Attendant

    Qatar Airways - Roissy-en-France, France

    Front Office reception
    October 2016 - December 2016 · 3 months

    • Participation in the training of Qatar Airways procedures • Welcoming customers and introducing them to the lounge services according Qatar Airways procedures. •Insuring the customers' comfort from the moment they are inside the lounge until their departure to the flight. • Preparing and organizing the catering area of the lounge • Checking updates concerning VIP list for each flight, and sending report for billing • Verification with the check-in counters and back office for any information concerning the flights (delays, luggage, etc…)

  • Events coordinator/ Romance Concierge

    The St. Regis Bora Bora Resort - Vaitape, French Polynesia

    Events
    January 2016 - February 2016 · 2 months

    • Welcoming helping guests at the Bridal Boutique and suggested bridal gowns, or activities. • Receiving requests from the guests and sending proposals. Successfully acted as primary contact for guests • Successfully organized romantic activities (candlelight dinner, sunset cruise, proposals, privatizing a motu etc...) by sending BEOs to coordinate with other departments of the hotel • Successfully sent bi-monthly promotional online flyers to the regional team as well as Incoming Travel Agencies. • Helping the Wedding and Events Manager with administration: drafting and sending invoices to suppliers. • Helping the Wedding and Events Manager coordinating weddings to run the events smoothly.

  • Sales Events and Groups Executive/ Coordinator

    Hôtel Plaza Athénée - Dorchester Collection - Paris, France

    Events
    June 2015 - December 2015 · 7 months

    • Preparing and sending the events requests (wedding, business meetings, fashion show…) following the hotel procedure, then entering the booking in Delphi • Successfully coordinated the events information (catering, type of clients, size of the event etc..) between the office and the banquet team, the kitchen and other departments of the hotel, by sending BEOs • Drafting the contracts and the invoices (clients and suppliers) • Preparing the welcoming gifts for the VIP clients (members of government, member of the Dorchester loyalty program…)

  • Reservation and sales agent

    Parisian Home - Paris, France

    Reservations
    October 2014 - April 2015 · 7 months

    • Successfully initialized and finalized sales for renting apartment, delivered comprehensive information, answered client questions and completed registration process. • Translation of the rentals advertisements in English. • Successfully developed and managed our presence on VRBO website (Homeway group, world 1st source for vacational rental) • Setting up of the apartment for photo shooting in order to update our marketing content. • Check-in, check-out of the guests cultivating rapport and smooth communication with each one.

Education

  • European Bachelor in Tourism and Hotel Management

    CMH Paris - Centre de Management Hôtelier International - Paris, France

    October 2014 - October 2015

    Classes involved hospitality management, marketing applied to hospitality and luxury, law, economic, event management within hotels

  • English literatures and civilizations

    Paris Sorbonne - Paris, France

    October 2011 - July 2014

  • Associate Degree in Travel and Tourism, majoring in sales

    René Auffray - Clichy, France

    September 2009 - July 2011

Languages

  • French
    Native or fluent
    100%
  • Malagasy
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Italian
    Notions
    20%
  • Spanish
    Notions
    20%

Skills

  • Event Coordinating Skills
  • Event planning
  • Event Sales
  • Hoteleasy
  • Opera PMS
  • Room Reservation

Other

  • Other skills

    Other skills

Connections
Flavia Balas
Leisure and Corporate Event Coordinator at Courtyard by Marriott Paris La Defense West - Colombes
Miguel Peixe
Assistant Guest Relations Manager at Marriott International
John S Lohr
Director of Development - School Relations at Hosco
View 7 connections
Following
The Ascott Limited - UK
London, United Kingdom
Elysium
Paphos, Cyprus
Other members
Michael Nallet
Paris, France
Hugo Barbier
Paris, France
Lucile Courroy
Paris, France
Alexane Moebs
Paris, France
Salomé Blou
Paris, France
View 73865 members