Tsholofelo Mnguni

Tsholofelo Mnguni

Food and Beverage Trainee at Country Club of Florida
Lives in Johannesburg, South Africa
over 6 months ago

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I am a positive, orderly, hardworking and methodical individual. My attention to detail and eagerness to ensure a job diligently done will make me an asset to your organisation. I strive to continually grow, find ways to improve guest service and to develop others in the hospitality sector.

Experience

  • Food and Beverage Trainee

    Country Club of Florida - Boynton Beach, FL, United States

    F&B service
    December 2017 - May 2018

    Tasks/Responsibilities : ◆ Correctly and efficiently serving food and beverages to members ◆ Performing wine service for members ◆ Welcoming members into the clubhouse ensuring to addressing members by name ◆ Fulfilling guest requests and anticipating guest needs ◆ Attending pre-shift meetings and providing suggestions and improvements ◆ Taking guest and members orders ◆ Using P.O.S to enter guest orders ◆ Closing checks an the end of shift ◆ Learnt to perform management end of shift reports

  • Food and Beverage Trainee

    Kiawah Island Golf Resort - Kiawah Island, SC, United States

    F&B service
    May 2017 - December 2017

    Tasks/Responsibilities : ◆ Attending briefing before shifts ◆ Prepare and execute events for large and small groups ◆ Learning supervisor checklist requirements before and after events ◆ Serving food and beverages to guests using different service method such as synchronized, table and buffet service ◆ Performing table side wine service before guests ◆ Rotating through casual dining, banqueting and fine dining areas throughout the Resort ◆ Take guest orders and noting important requirements ◆ Engaging with guests in casual and personable conversation through ordering process ◆ Put orders into the P.O.S system ◆ Liaise with kitchen with regards to guest orders, requests or important information

  • Assistant Catering Manager

    Fedics Food Services - Johannesburg, South Africa

    Management Trainee
    July 2014 - April 2015

    Tasks/Responsibilities :  Assist the Catering Manager with daily duties as required  Handle petty cash to assist cashiers with change, for daily banking and for cash purchases  Prepare daily cash floats for cashiers and issue to cashiers for the work day  Prepare Meal Costing for each meal for the planned weekly menu  Prepare, analyse and investigate meal tie-backs daily  Ensure that the correct menus are displayed for the breakfast and lunch period  Supervise lunch period ensuring that all is in order for service and during service  Log maintenance calls for faults in the kitchen and dining area ensuring that these are quickly and swiftly attended to  Handle customer complaints by listening to the complaint and acting accordingly  Receiving and scheduling functions from clients and liaising with the relevant parties to ensure that they are successfully carried out  Management of resale store; ensuring stock levels are maintained by ordering and receiving stock.

  • Trainee

    Holiday Inn Sandton - Johannesburg, South Africa

    Front Office reception
    July 2013 - October 2013

    Tasks/Responsibilities :  Check-in and check-out of guests using Opera reservation system  Making individual and group telephonic or email reservations  Handling the switchboard, transferring calls to relevant room or department  Front office supervision; ensuring the smooth running of front office operations  Ensuring that IHG members are welcomed with various complimentary amenities  Ensuring a smooth and swift check-in for these members  Organising tours and transfers for guests  Conferencing coordination; booking conference venues for guests and liaising with the relevant parties to ensure that they are carried out as per the guest’s requests  Carry out site inspections of the conference venues and/or rooms for potential guests

  • Trainee

    Hilton Sandton Hotel - Johannesburg, South Africa

    Housekeeping
    February 2013 - April 2013

    Tasks/Responsibilities :  Thorough cleaning and maintenance of guest rooms and public areas  Storing received linen in a neat and accurate manner  Issuing linen to housekeeping attendants as per the company standard (linen exchange) while ensuring linen control standards are maintained  Washing and ironing of guest laundry as per the requirements  Room allocation for the housekeeping attendants and coordination  Fulfilling guest requests and handling guest complaints  Housekeeping supervision; ensuring the cleanliness, hygiene and appearance standards of the rooms are maintained  Liaising with the relevant parties regarding room status once rooms have been checked

  • Trainee

    Hyatt International - Johannesburg, South Africa

    F&B service
    September 2012 - November 2012

    Tasks/Responsibilities :  Serving food and beverages to guests ensuring standards are maintained  Bartending; preparing and serving alcoholic and non-alcoholic beverages to guests  Supervising the preparation for banquets and ensuring that all is in order for the scheduled banquet  Supervising banquets in progress and fulfilling the organiser/guests requests  Processing guest payments using the Micros system  Food and beverage supervision; overlooking restaurant operations and ensuring smooth running of guest service  Attending staff meetings for briefings before service and completing a shift handover after service  Managing purchasing department; placing orders for the relevant items according to the Banquet Event Order (BEO) including specifications  Managing receiving department; receiving goods according to the purchase order using the required procedures  Managing food and beverage stores; storing received goods in storage areas and issuing stock to the relevant departments a

  • Trainee

    Protea Hotel Wanders - Johannesburg, South Africa

    F&B kitchen
    April 2012 - June 2012

    Tasks/Responsibilities :  Preparing restaurant for breakfast service; ensuring that food items are correctly labelled and that they are aesthetically appealing  Ensure that food stations are maintained and replenished when required  Efficiently prepare guest breakfast orders upon request  Clear buffet area after service storing food items and utensils correctly in the relevant storage areas  Start with the mise-en-place for the lunch period in the assigned station  Prepare lunch menu items efficiently as requested, noting special requests  Ensure that mise-en-place is maintained throughout the meal period and replenish when needed  Prepare menu items for functions according to the Banquet Event Order

Education

Languages

  • English
    Full professional
    80%
  • Zulu
    Limited working
    40%

Skills

  • Driving License
  • Inteli Management Console
  • Menutec
  • Microsoft Outlook
  • Micros PMS
  • Northstar
  • Opera Reservation system

Other

  • Other skills

    Other skills

Following
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