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I am a positive, orderly, hardworking and methodical individual. My attention to detail and eagerness to ensure a job diligently done will make me an asset to your organisation. I strive to continually grow, find ways to improve guest service and to develop others in the hospitality sector.
Food and Beverage Trainee
Country Club of Florida - Boynton Beach, FL, United StatesF&B serviceDecember 2017 - May 2018
Tasks/Responsibilities : ◆ Correctly and efficiently serving food and beverages to members ◆ Performing wine service for members ◆ Welcoming members into the clubhouse ensuring to addressing members by name ◆ Fulfilling guest requests and anticipating guest needs ◆ Attending pre-shift meetings and providing suggestions and improvements ◆ Taking guest and members orders ◆ Using P.O.S to enter guest orders ◆ Closing checks an the end of shift ◆ Learnt to perform management end of shift reports
Food and Beverage Trainee
Kiawah Island Golf Resort - Kiawah Island, SC, United StatesF&B serviceMay 2017 - December 2017
Tasks/Responsibilities : ◆ Attending briefing before shifts ◆ Prepare and execute events for large and small groups ◆ Learning supervisor checklist requirements before and after events ◆ Serving food and beverages to guests using different service method such as synchronized, table and buffet service ◆ Performing table side wine service before guests ◆ Rotating through casual dining, banqueting and fine dining areas throughout the Resort ◆ Take guest orders and noting important requirements ◆ Engaging with guests in casual and personable conversation through ordering process ◆ Put orders into the P.O.S system ◆ Liaise with kitchen with regards to guest orders, requests or important information
Assistant Catering Manager
Fedics Food Services - Johannesburg, South AfricaManagement TraineeJuly 2014 - April 2015
Tasks/Responsibilities : Assist the Catering Manager with daily duties as required Handle petty cash to assist cashiers with change, for daily banking and for cash purchases Prepare daily cash floats for cashiers and issue to cashiers for the work day Prepare Meal Costing for each meal for the planned weekly menu Prepare, analyse and investigate meal tie-backs daily Ensure that the correct menus are displayed for the breakfast and lunch period Supervise lunch period ensuring that all is in order for service and during service Log maintenance calls for faults in the kitchen and dining area ensuring that these are quickly and swiftly attended to Handle customer complaints by listening to the complaint and acting accordingly Receiving and scheduling functions from clients and liaising with the relevant parties to ensure that they are successfully carried out Management of resale store; ensuring stock levels are maintained by ordering and receiving stock.
Holiday Inn Sandton - Johannesburg, South AfricaFront Office receptionJuly 2013 - October 2013
Tasks/Responsibilities : Check-in and check-out of guests using Opera reservation system Making individual and group telephonic or email reservations Handling the switchboard, transferring calls to relevant room or department Front office supervision; ensuring the smooth running of front office operations Ensuring that IHG members are welcomed with various complimentary amenities Ensuring a smooth and swift check-in for these members Organising tours and transfers for guests Conferencing coordination; booking conference venues for guests and liaising with the relevant parties to ensure that they are carried out as per the guest’s requests Carry out site inspections of the conference venues and/or rooms for potential guests
Hilton Sandton Hotel - Johannesburg, South AfricaHousekeepingFebruary 2013 - April 2013
Tasks/Responsibilities : Thorough cleaning and maintenance of guest rooms and public areas Storing received linen in a neat and accurate manner Issuing linen to housekeeping attendants as per the company standard (linen exchange) while ensuring linen control standards are maintained Washing and ironing of guest laundry as per the requirements Room allocation for the housekeeping attendants and coordination Fulfilling guest requests and handling guest complaints Housekeeping supervision; ensuring the cleanliness, hygiene and appearance standards of the rooms are maintained Liaising with the relevant parties regarding room status once rooms have been checked
Hyatt International - Johannesburg, South AfricaF&B serviceSeptember 2012 - November 2012
Tasks/Responsibilities : Serving food and beverages to guests ensuring standards are maintained Bartending; preparing and serving alcoholic and non-alcoholic beverages to guests Supervising the preparation for banquets and ensuring that all is in order for the scheduled banquet Supervising banquets in progress and fulfilling the organiser/guests requests Processing guest payments using the Micros system Food and beverage supervision; overlooking restaurant operations and ensuring smooth running of guest service Attending staff meetings for briefings before service and completing a shift handover after service Managing purchasing department; placing orders for the relevant items according to the Banquet Event Order (BEO) including specifications Managing receiving department; receiving goods according to the purchase order using the required procedures Managing food and beverage stores; storing received goods in storage areas and issuing stock to the relevant departments a
Protea Hotel Wanders - Johannesburg, South AfricaF&B kitchenApril 2012 - June 2012
Tasks/Responsibilities : Preparing restaurant for breakfast service; ensuring that food items are correctly labelled and that they are aesthetically appealing Ensure that food stations are maintained and replenished when required Efficiently prepare guest breakfast orders upon request Clear buffet area after service storing food items and utensils correctly in the relevant storage areas Start with the mise-en-place for the lunch period in the assigned station Prepare lunch menu items efficiently as requested, noting special requests Ensure that mise-en-place is maintained throughout the meal period and replenish when needed Prepare menu items for functions according to the Banquet Event Order
Hospitality Management Diploma
The International Hotel School - Cape Town City Centre, Cape Town, South AfricaJanuary 2012 - March 2015
- Driving License
- Inteli Management Console
- Microsoft Outlook
- Micros PMS
- Opera Reservation system