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Guest Relations Officer
The Ritz-Carlton, Hong Kong - Kowloon, Hong KongFront Office receptionJuly 2013 - January 2014
Duties included delivering personalized and lateral services, handling VIP arrivals and resolving guest requests/complains through communicating with concerned departments and assisting front desk for check-in when necessary.
Glion Institute of Higher Education - Ilanz, SwitzerlandF&B serviceJanuary 2012 - June 2012
Duties included assisting F&B instructors, operating restaurant, leading and guiding craft based learning (CBL) students.
Balmoral Hall School - Winnipeg, CanadaOtherSeptember 2009 - June 2010
Duties included taking care of infants and performing basic first-aid when needed.
Din Tai Fung - SingaporeF&B serviceJuly 2006 - July 2007
Duties included recommending dishes, taking orders, serving and insuring the customers overall satisfaction.
Bachelor of Business Administration in Hospitality Management
Glion Institute of Higher Education [ EURHODIP - International Association supporting Hospitality and Tourism Education and Training ] - Glion-sur-Montreux, SwitzerlandAugust 2011 - December 2014
ChineseNative or fluent100%