Tzu-Hsun (Esther) Chi

Guest Relations Officer at The Ritz-Carlton, Hong Kong
Lives in Hong Kong
over 6 months ago

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Experience

  • Guest Relations Officer

    The Ritz-Carlton, Hong Kong - Kowloon, Hong Kong

    Front Office reception
    July 2013 - January 2014

    Duties included delivering personalized and lateral services, handling VIP arrivals and resolving guest requests/complains through communicating with concerned departments and assisting front desk for check-in when necessary.

  • Restaurant trainee

    Glion Institute of Higher Education - Ilanz, Switzerland

    F&B service
    January 2012 - June 2012

    Duties included assisting F&B instructors, operating restaurant, leading and guiding craft based learning (CBL) students.

  • Child-care provider

    Balmoral Hall School - Winnipeg, Canada

    Other
    September 2009 - June 2010

    Duties included taking care of infants and performing basic first-aid when needed.

  • Server

    Din Tai Fung - Singapore

    F&B service
    July 2006 - July 2007

    Duties included recommending dishes, taking orders, serving and insuring the customers overall satisfaction.

Education

Languages

  • Chinese
    Native or fluent
    100%
  • English
    Full professional
    80%
Following
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Glion Institute of Higher Education
Glion-sur-Montreux, Switzerland
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