Tzvetelina Ivanova

Tzvetelina Ivanova

Unified Communication Engineer at Modis
Lives in Sofia, Bulgaria
over 6 months ago

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I am a self-driven person who works hard to attain his goals. The ability to overcome obstacles and follow things through to completion has always been one of my strongest sides, which is why I have managed to work and study.My educational development has shaped me to be a highly well-rounded person with skills transferable in almost any area.My problem solving and team working skills and drive to succeed, in particular, are the reason why I seek challenging opportunities.
I have, also, shown myself to be self-motivated, committed and determined in achieving my goals, come what may. I have also demonstrated negotiation skills, a sense of responsibility and capacity to work hard under pressure for a long period of time. Most of all, I am very teachable and keen on constantly improving.

Experience

  • Unified Communication Engineer

    Modis - Sofia, Bulgaria

    IT
    January 2018 - Now

    Skype for Business Support Incident management Change management Troubleshooting

  • Operational Support Lead

    Adecco - Sofia, Bulgaria

    IT
    November 2016 - January 2018

    Operational Support Lead is a role on-site at HPE. Job responsibilities: - workload balancing and distribution; - incident management – tickets assignation; - shift management involvement; - e-mail and chat handling; - administrative and performance responsibilities.

  • Consultant

    Telenor Bulgaria - Sofia, Bulgaria

    Consulting
    January 2016 - August 2016

  • Tour Guide

    Gromatour - Sofia, Bulgaria

    Tourism
    February 2015 - January 2016

Education

  • Bachelor's degree

    New Bulgarian University - Hospitality and Tourism Management - Sofia, Bulgaria

    October 2012 - October 2016

Languages

  • English
    Professional working
    60%
  • Spanish
    Notions
    20%

Skills

  • Customer Focused
  • Customer-service
  • Customer skills
  • Excel Skills
  • Front Desk
  • Helpdesk
  • Help Desk
  • IT skills
  • Microsoft office 365
  • Microsoft office skills
  • Multi-task
Connections
Nagarjuna Govind
Restaurant Manager at spice kitchen
Following
Chef Training U.S.
New York, NY, United States
HRC International
Maastricht, Netherlands
Other members
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Sofia, Bulgaria
Dimitar Marinkov
Sofia, Bulgaria
Desislava Ilieva
Sofia, Bulgaria
Dattesh Trivedi
United Arab Emirates
Gabriela Petrova
Varna, Bulgaria
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