Tzvetelina Ivanova

Tzvetelina Ivanova

Unified Communication Engineer at Modis
Lives in Sofia, Bulgaria
over 6 months ago

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I am a self-driven person who works hard to attain his goals. The ability to overcome obstacles and follow things through to completion has always been one of my strongest sides, which is why I have managed to work and study.My educational development has shaped me to be a highly well-rounded person with skills transferable in almost any area.My problem solving and team working skills and drive to succeed, in particular, are the reason why I seek challenging opportunities.
I have, also, shown myself to be self-motivated, committed and determined in achieving my goals, come what may. I have also demonstrated negotiation skills, a sense of responsibility and capacity to work hard under pressure for a long period of time. Most of all, I am very teachable and keen on constantly improving.


  • Unified Communication Engineer

    Modis - Sofia, Bulgaria

    January 2018 - November 2018 · 11 months

    Skype for Business Support Incident management Change management Troubleshooting

  • Operational Support Lead

    Adecco - Sofia, Bulgaria

    November 2016 - January 2018 · 1 year and 3 months

    Operational Support Lead is a role on-site at HPE. Job responsibilities: - workload balancing and distribution; - incident management – tickets assignation; - shift management involvement; - e-mail and chat handling; - administrative and performance responsibilities.

  • Consultant

    Telenor Bulgaria - Sofia, Bulgaria

    January 2016 - August 2016 · 8 months

  • Tour Guide

    Gromatour - Sofia, Bulgaria

    February 2015 - January 2016 · 12 months


  • Bachelor's degree

    New Bulgarian University - Hospitality and Tourism Management - Sofia, Bulgaria

    October 2012 - October 2016


  • English
    Professional working
  • Spanish


  • Customer Focused
  • Customer-service
  • Customer skills
  • Excel Skills
  • Front Desk
  • Helpdesk
  • Help Desk
  • IT skills
  • Microsoft office 365
  • Microsoft office skills
  • Multi-task
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