Uche Uchendu

Uche Uchendu

Bellman at Al Bandar Rotana
Lives in Dubai, United Arab Emirates
over 6 months ago

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I am guest service-minded Bellman seeking to draw from strong hospitality expertise to optimize the experience of guests. Specialize in quickly transporting items safely and securely to and from rooms and courteously performing routine services for guests with accuracy. Proven ability to quickly learn and apply new skills, work flexible schedules and foster solid customer relations through effective communications

Experience

  • Bellman

    Al Bandar Rotana - Dubai, United Arab Emirates

    Front Office concierge
    December 2017 - Now · 1 year and 1 month

    Luggage assistance: Bellhops assist guests in transporting luggage to and from guest rooms. In some cases, the bell desk will also store luggage for guests who have arrived at the hotel before check-in time and will hold luggage for those who have checked out of their accommodation but aren't yet ready to leave the hotel or its neighborhood. Transportation assistance: Bellboys often assist guests in arranging for transportation, either by hailing cabs on the street, calling cabs or contacting other transportation services on behalf of the hotel patron. Greeting hotel patrons: Bellhops often stand near or at hotel doors, greeting and directing patrons to the front desk, restaurants or other areas of the building. Special needs assistance: In situations where a hotel guest has physical disabilities, a bellboy may assist in transporting the guest to his or her room or other areas of the hotel. Bell staff may also help the guest into and out of vehicles. Providing local information and advice: If a hotel does not have a concierge, the bell staff may assist guests by providing information about local attractions, restaurants and activities.

  • Bellman

    Capital centre Arjaan by Rotana - Abu Dhabi, United Arab Emirates

    Front Office concierge
    October 2015 - December 2017 · 2 years and 3 months

    Luggage assistance: Bellhops assist guests in transporting luggage to and from guest rooms. In some cases, the bell desk will also store luggage for guests who have arrived at the hotel before check-in time and will hold luggage for those who have checked out of their accommodation but aren't yet ready to leave the hotel or its neighborhood. Transportation assistance: Bellboys often assist guests in arranging for transportation, either by hailing cabs on the street, calling cabs or contacting other transportation services on behalf of the hotel patron. Greeting hotel patrons: Bellhops often stand near or at hotel doors, greeting and directing patrons to the front desk, restaurants or other areas of the building. Special needs assistance: In situations where a hotel guest has physical disabilities, a bellboy may assist in transporting the guest to his or her room or other areas of the hotel. Bell staff may also help the guest into and out of vehicles. Providing local information and advice: If a hotel does not have a concierge, the bell staff may assist guests by providing information about local attractions, restaurants and activities.

  • CUSTOMER SERVICE REPRESENTATIVE

    • Zenth Logistics and Transportation - Lagos, Nigeria

    Customer Service
    October 2011 - May 2012 · 8 months

    Attend to customer's complain and act promptly Make sure customers are satisfied and happy. Creating and maintaining long-term relationships with regular guest Serving multiple guests in a short period of time

  • Bellman

    Orient hotel - Lagos, Nigeria

    Front Office concierge
    February 2009 - June 2011 · 2 years and 5 months

    Luggage assistance: Bellhops assist guests in transporting luggage to and from guest rooms. In some cases, the bell desk will also store luggage for guests who have arrived at the hotel before check-in time and will hold luggage for those who have checked out of their accommodation but aren't yet ready to leave the hotel or its neighborhood. Transportation assistance: Bellboys often assist guests in arranging for transportation, either by hailing cabs on the street, calling cabs or contacting other transportation services on behalf of the hotel patron. Greeting hotel patrons: Bellhops often stand near or at hotel doors, greeting and directing patrons to the front desk, restaurants or other areas of the building. Special needs assistance: In situations where a hotel guest has physical disabilities, a bellboy may assist in transporting the guest to his or her room or other areas of the hotel. Bell staff may also help the guest into and out of vehicles. Providing local information and advice: If a hotel does not have a concierge, the bell staff may assist guests by providing information about local attractions, restaurants and activities.

Education

  • B.Sc

    Abia State University - Uturu, Nigeria

    September 2006 - March 2010

Languages

  • English
    Full professional
    80%

Skills

  • Computer litrate
  • PMS
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