Umar Azam

Umar Azam

Senior Front desk agent at Jannah Hotels & Resorts
Lives in Abu Dhabi, United Arab Emirates
over 6 months ago

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About me I,m belong to hospitality & love to serve people and there needs i,am anticipating there travel needs when guest arrive it could warm smile or simple greeting its not my profession its My Passion & major part of my Daily routine i,am proud to b a hotelier

Experience

  • Senior Front desk agent

    Jannah Hotels & Resorts - Abu Dhabi, United Arab Emirates

    Front Office reception
    September 2017 - Now · 1 year and 4 months

    Meet & Greet to the guest , Prepare Arrival Report , VIP Arrival room assignment , Monitoring lobby & desk & junior agent on shift , cashering , billing , High balance reports Emails , night Audit reports ETC

  • Gest Service Agent ( Personal Butler )

    Záya Nurai Island Abu Dhabi - Abu Dhabi, United Arab Emirates

    Front Office reception
    January 2016 - August 2018 · 2 years and 8 months

    Airport transportation arrangement Welcoming the guest , welcome center in charge weekly shift task Meet & greet . Pre Arrival call report , VIP Arrivals room preparation Fallowing amenities with room service, Upon arrival Property orientation In room check in arrivals experience to guest , Restaurant reservation & city tour safari booking . Providing personalizing services packing unpacking , shoeshine anticipated guest need during stay make stay more comfortable & Enjoyment , co coordinating all department complaint handling

Education

  • Saint Philomernas Degree

    July 2007 - November 2010

Languages

  • English
    Professional working
    60%
  • Arabic
    Professional working
    60%
  • Urdu
    Professional working
    60%
  • Hindi
    Professional working
    60%

Skills

  • Good communication
  • Good computer skills
  • Good team member
  • InterPersonal skil

Other

  • Cover Lattet

    My last experience was Guest services agent @ JW Marriott Marquis Dubai In this role I have gained extensive experience meeting and greeting clients and responding efficiently and effectively to any customer enquiries.
    Currently working in Front Office Department as Guest service agent cum receptionist under zaya real estate Group co@ Zaya Nurai island Abu Dhabi …..

    I have excellent communication skills and enjoy working in an interactive environment like customer service. I am patient but firm with difficult customers and have great experience resolving customer disputes. With Four years’ experience in the customer service / Guest Services industry, I have developed a warm, approachable and professional manner. & computer skill as well…

    As a Guest Services I have had experience using database management systems, Opera to handling cash weekly or Daily check status making reports inventory reports etc...

    I have also had extensive experience using Microsoft Office, including Excel and PowerPoint. These skills were fine-tuned through the Microsoft Office course I undertook during my graduation

    I am a hardworking and enthusiastic, employee and would love the opportunity to advance my career with join your company. My resume is attached and I look forward to being able to discuss the position with you further.

    Kind Regards

    omer shariff

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